ASINs triggered account review, ASINs reinstated but account still seems under review

[frksmth]

A couple of my ASINs triggered an account review. They requested invoices for sales covering the past 365 days, etc and I submitted them and they were accepted and I received an email stating that the ASINs were reinstated. Account health - all good. No issues whatsoever.

However, I am unable to disburse any funds and the available funds at end of settlement is also 0 although all my orders have been delivered and I have about $5k balance on the account.

I see this additional box on my account health page:
Payment Policy
Funds are held while your account is under review. Learn more.

Any idea what is going on?

Everything looks alright, no "appeal" button anywhere and account health is good, valid tracking is 100% and order defect rate is 0.

I contacted support and they said that my account health was good and that I can continue selling as usual. However, if I cannot see an option to disburse any funds (even at settlement end), I see that as a red flag.

Any help would be appreciated.

[SaiJin]

wait a day for their changes to take effect. It could be a delay which is common with them

[frksmth]

Originally Posted by SaiJin

wait a day for their changes to take effect. It could be a delay which is common with them

I thought that too. However, it's been 3 days and still no change.

[SaiJin]

open another case and ask them to look into this.

Or you might have a 2 week rolling disbursement

[Noram Rae]

were you able to get this resolved?

[e2free]

Not seen this before, maybe new thing

[SaiJin]

Originally Posted by frksmth

A couple of my ASINs triggered an account review. They requested invoices for sales covering the past 365 days, etc and I submitted them and they were accepted and I received an email stating that the ASINs were reinstated. Account health - all good. No issues whatsoever.

However, I am unable to disburse any funds and the available funds at end of settlement is also 0 although all my orders have been delivered and I have about $5k balance on the account.

I see this additional box on my account health page:
Payment Policy
Funds are held while your account is under review. Learn more.

Any idea what is going on?

Everything looks alright, no "appeal" button anywhere and account health is good, valid tracking is 100% and order defect rate is 0.

I contacted support and they said that my account health was good and that I can continue selling as usual. However, if I cannot see an option to disburse any funds (even at settlement end), I see that as a red flag.

Any help would be appreciated.

I'm guessing you got this sorted out?

[frksmth]

Originally Posted by SaiJin

I'm guessing you got this sorted out?

Sorry, should have responded earlier. It just sorted itself out after a week.

Not sure if it was an Amazon glitch or if it's something new.

[SaiJin]

What did they say? Or nothing at all?

Either way, stay away from that ASIN if it's the cause