Response required: Your Amazon account is still on hold

[coskovi]

no-reply@amazon.com
Tue, Oct 31, 2:29 AM (1 day ago)
to me

Hello,

Thank you for your response. We have reviewed the information you provided but we were unable to verify ownership of your visa payment ending in 6 because the document provided did not prove card ownership - please send us a document that includes name, address, last four digits, and transaction details of the card used.

Your account is still temporarily on hold.

You can resolve the issue by signing in to your Amazon US store account again and following the on-screen instructions. Once you have provided the required information, we will review it and respond within 24 hours. If you contact Customer Service, you will be routed to sign in and submit the online form.

When uploading a document to verify the ownership of the above payment method used for the transaction, be sure that the name, address, payment type, and relevant transaction information are clearly visible. In the case of a virtual card, attach an image or screenshot from the supporting application and a copy of any government issued ID, such as driver's license or passport, that displays your name. For your security, only display the last 4 digits of the payment method number.


I need help to get over this
I submited all good files 3 times and they rejected me
If someone had simillar situation please show me paper they ask
Thanks in advance

[SaiJin]

You uploaded your credit card statement?

[rsot]

Welcome to the forum OP - all the best as you master ghost

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YouTube (Short URL)

[SaiJin]

Originally Posted by coskovi

no-reply@amazon.com
Tue, Oct 31, 2:29 AM (1 day ago)
to me

Hello,

Thank you for your response. We have reviewed the information you provided but we were unable to verify ownership of your visa payment ending in 6 because the document provided did not prove card ownership - please send us a document that includes name, address, last four digits, and transaction details of the card used.

Your account is still temporarily on hold.

You can resolve the issue by signing in to your Amazon US store account again and following the on-screen instructions. Once you have provided the required information, we will review it and respond within 24 hours. If you contact Customer Service, you will be routed to sign in and submit the online form.

When uploading a document to verify the ownership of the above payment method used for the transaction, be sure that the name, address, payment type, and relevant transaction information are clearly visible. In the case of a virtual card, attach an image or screenshot from the supporting application and a copy of any government issued ID, such as driver's license or passport, that displays your name. For your security, only display the last 4 digits of the payment method number.


I need help to get over this
I submited all good files 3 times and they rejected me
If someone had simillar situation please show me paper they ask
Thanks in advance

So did you actually uploaded your own CC statement?

[coskovi]

Yes I did but they didn't accept it and I don't have cc statement only bank statement and on that statement it is writed last 2 digits of credit card

[DENDEN76]

Did you upload the downloaded pdf or did you print it out and take a picture?

[rsot]

Originally Posted by coskovi

Yes I did but they didn't accept it and I don't have cc statement only bank statement and on that statement it is writed last 2 digits of credit card

that likely isn't enough - 1) most statements have last 4 digits of credit card and 2) you could edit a bit and try - remove bank statement header etc

[SaiJin]

Originally Posted by coskovi

Yes I did but they didn't accept it and I don't have cc statement only bank statement and on that statement it is writed last 2 digits of credit card

I'd keep trying, make sure your docs are very clear to read.

Amazon does this some times. Remember, there's brainless monkeys behind their computer screens -_-

[DENDEN76]

When I signed up they rejected my download pdf statement but when I printed it out and took a picture they accepted it.

[coskovi]

Hello,

After a review of your details, we have determined it is necessary to close your Amazon.com account. Any pending orders have been canceled.

This is mail I got from them


The information you supplied was reviewed by Amazon but we cannot remove the hold on your account at this time. For details, check for an email or text message from Amazon describing next steps. Please contact us for further concerns.

This is when I try contact support

What should I Do ?
I have money locked there

[screwpaypal]

got the same message for amazon buyer account , looks like they stepped up their game and are using some kind of AI to detect altered document or something ?

anyone got similar story and have a solution for this ?

[rsot]

Originally Posted by screwpaypal

got the same message for amazon buyer account , looks like they stepped up their game and are using some kind of AI to detect altered document or something ?

anyone got similar story and have a solution for this ?

Feels like a generic message that they have already decided to close the account for security concerns.

For your amazon buyer account, were you using a lot of gift cards?

[coskovi]

Dear Selling Partner,

Your scheduled payment of 117430.3 USD has been cancelled because your payment method on file is invalid. Funds will not be transferred to you until you provide a valid charge method.

Why is this happening?
For billing and security purposes, we require that you maintain a valid charge method on file. For more information, please refer to our payment and charge method policy here.

How do I resolve this?
To resume payments on your account, it is first necessary to update your charge method. Please follow the instructions here to update your credit card. After you update your charge method, a payment will be initiated on your next scheduled settlement date.

What happens if I do not update my charge method?
All payments will be suspended until your charge method information has been updated, and you may have restricted access to Seller Central and other selling tools until your charge method has been updated.

Have your payments been suspended in error?
If you believe that the charge method information you have entered is correct and that you have received this message in error, please contact your financial institution for information regarding the problem with verification.

Thank you for selling on Amazon.
Amazon Services

How can I fix this if my account is suspended ?

Should be an easy fix just need to update the VCC on file

If you don't have one to use, check the aspkin/service section there are a couple members that offer VCCs there

[coskovi]

Originally Posted by Beautiful

Should be an easy fix just need to update the VCC on file

If you don't have one to use, check the aspkin/service section there are a couple members that offer VCCs there

My account is suspended I can't update that. What should I do ?

[coskovi]

Hello,

Your account is currently under review in accordance with section 3 of Amazon’s Business Solutions Agreement. During this review, FBA Shipment creation ability will be disabled and your funds will be withheld in accordance with our Funds Withholding Policy.

Why did this happen?
We have taken this action because we believe that your account or a related account is engaged in sales of counterfeit inventory which violates intellectual property rights, and may have been used to engage in deceptive or illegal activity that harms customers and our store. To learn more please refer to section 3 of the Amazon Services Business Solutions Agreement (https://sellercentral.amazon.com/hel...eference/G1791).

How do I demonstrate authenticity?
To demonstrate the authenticity of your account and your inventory, Please submit documents such as:

--Valid ID proof document that includes full name, date of birth, ID number, expiry date, signature of the bearer (if applicable) and country of issuance or country of citizenship.
--Bank statement or credit card statement issued in the last 180 days which includes full name of the individual or of the business, residential or business address, bank information.
--Business registration documents which includes full name, address, signature, etc.
-- Invoices and receipts which includes item descriptions and quantities. You may remove pricing information, but the rest of the document must be visible.
-- Supplier information including the supplier’s name, supplier phone number, supplier address, and website for the following Shipment:
--Proof of delivery by the carrier
--Bill of lading
-- Import and export documents commercial invoices, , export origin location (port city), import destination location, brand information, quantity, date, buyer information, import and export manifest (and information submitted to Customs and Border Patrol
-- Authorization letters from brands and licensed brand distributors.



Now they sent me email with this

[rsot]

Originally Posted by coskovi

My account is suspended I can't update that. What should I do ?

what category of sales leading to that email?

You could look at account appeal services in the marketplace section