Section 3 code of conduct and dropshipping violation

luffy999 · #1 08-30-2022

Hi, anybody ran into this?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed.

Why did this happen?
We took this measure due to your violation of Amazon’s Seller Policies and Seller Code of Conduct https://sellercentral.amazon.com/gp/help/G1801, and your violation of the Amazon Drop Shipping policy https://sellercentral.amazon.com/gp/help/G201808410.

any chance to get this account back?

pointman · #2 08-31-2022

I've heard of reinstatements in certain cases but the PoA would have to be quite strong. Section 3 is tough.

Where were the items being drop shipped from and was the price markup quite high? Assuming it was a customer who eventually complained?

**SaiJin** · #3 08-31-2022

Quote:

Originally Posted by luffy999

Hi, anybody ran into this?
Your Amazon seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed.

Why did this happen?
We took this measure due to your violation of Amazon’s Seller Policies and Seller Code of Conduct https://sellercentral.amazon.com/gp/help/G1801, and your violation of the Amazon Drop Shipping policy https://sellercentral.amazon.com/gp/help/G201808410.

any chance to get this account back?

Did they even bother asking you for docs or anything to get reinstated?

Hank · #4 09-01-2022

Dropshipping is permitted if done correctly. Which of their (strict) criteria do you think you fell foul of?

Or were you engaging in retail arbitrage where you where getting a retail store to fulfil your orders? If its this then the account is toast.

rsot · #5 09-01-2022

What was the category of sales OP?

Hank · #6 09-01-2022

Quote:

Originally Posted by rsot

What was the category of sales OP?

Genuine question because I don't know, what has the category got to do with a breach of their dropshipping policy?

rsot · #7 09-01-2022

Quote:

Originally Posted by Hank

Genuine question because I don't know, what has the category got to do with a breach of their dropshipping policy?

Very rarely can this breach be overcome but if the category of sales is high risky and susceptible to counterfeit allegations, etc...then this reduces chance to much much lower - simply for clarifcation of OP's circumstance

Hank · #8 09-01-2022

Quote:

Originally Posted by rsot

Very rarely can this breach be overcome but if the category of sales is high risky and susceptible to counterfeit allegations, etc...then this reduces chance to much much lower - simply for clarifcation of OP's circumstance

...but what has that got to do with their dropshipping policy, nobody is talking about category restrictions or selling counterfeits.

Indeed, I'm going to stick my neck out and say their dropshipping policy does not vary based upon category unless you have a link to the contrary.

rsot · #9 09-01-2022

Quote:

Originally Posted by Hank

Indeed, I'm going to stick my neck out and say their dropshipping policy does not vary based upon category unless you have a link to the contrary.

I don't have a link to contrary - your comment makes sense; understood

agent006140 · #10 09-01-2022

dropshipping by your wholesaler/distributor is fine ,no one expects a retailer to stock every item in store,like lawn mower,air conditioner,tractor!
but taking customer money and ask another retailer to ship for you is not dropshipping,it is retail arbitrage,both Ebay and AMZN frown on such practice

agent006140 · #11 09-01-2022

Quote:

Originally Posted by Hank

Genuine question because I don't know, what has the category got to do with a breach of their dropshipping policy?

could be some categories are popular among retail arbitragers?

pointman · #12 09-01-2022

Could be that dropshipping of certain times of items is probably considered more risky then others as the goods are never in the hands of the actual seller, i.e. baby items, food, etc...

Anything that could pose a risk of physical harm would be more on the radar then clothing or something along those lines.

The fact the OP hasn't even responded yet isn't very encouraging either lol.

**SaiJin** · #13 09-01-2022

Of course this is true, but dropshipping itself is already an added risk

Hank · #14 09-01-2022

Quote:

Originally Posted by pointman

Could be that dropshipping of certain times of items is probably considered more risky then others as the goods are never in the hands of the actual seller, i.e. baby items, food, etc...

That's the whole point of dropshipping. It's nothing to do with the goods, it's a breach of their strict criteria/policy.

I'm going to stick my neck out and say it's retail arbitrage.

luffy999 · #15 09-02-2022

Quote:

Originally Posted by SaiJin

Did they even bother asking you for docs or anything to get reinstated?

Not really
They give option to appeal if its an error

luffy999 · #16 09-02-2022

Quote:

Originally Posted by pointman

I've heard of reinstatements in certain cases but the PoA would have to be quite strong. Section 3 is tough.

Where were the items being drop shipped from and was the price markup quite high? Assuming it was a customer who eventually complained?

Done from a retail store ( it wasnt walmart, home depot ,or lowes none of the big box )
There was actually no complaints. I am assuming it was linked to a previous account.

pointman · #17 09-02-2022

Quote:

Originally Posted by luffy999

Done from a retail store ( it wasnt walmart, home depot ,or lowes none of the big box )
There was actually no complaints. I am assuming it was linked to a previous account.

Thanks for updating us, that is really good to know.

Out of curiosity, what do you think would've made them link the account, were all the products the exact same as the previous account or something?

Thanks in advance!

**SaiJin** · #18 09-02-2022

Quote:

Originally Posted by luffy999

Not really
They give option to appeal if its an error

And what are they asking for in the appeal?

luffy999 · #19 09-02-2022

Quote:

Originally Posted by SaiJin

And what are they asking for in the appeal?

Appeal for the code of conduct (huge list very vague) and dropshipping violation

luffy999 · #20 09-02-2022

Quote:

Originally Posted by pointman

Thanks for updating us, that is really good to know.

Out of curiosity, what do you think would've made them link the account, were all the products the exact same as the previous account or something?

Thanks in advance!

The details are different, same IP. The account was running fine for like 4 months and got shutdown after. The previous account had been FBM deactivated for dropshipping , but can still sell FBA. Its sucks that they just decided to link after 4 months...
I saw it coming

pointman · #21 09-02-2022

Quote:

Originally Posted by luffy999

The details are different, same IP. The account was running fine for like 4 months and got shutdown after. The previous account had been FBM deactivated for dropshipping , but can still sell FBA. Its sucks that they just decided to link after 4 months...
I saw it coming

That's rough and in the back of all of our minds I'm sure, wish it'd be faster and just get it over with rather then giving hope for 4 months and pulling the rug out from under you.

Live to fight another day though: New Computer, New Phone #, New CC, New Bank Acct, New IP, etc...

agent006140 · #22 09-03-2022

done from a retail store.
Your buyer could have reported you when he sees the return address of that store,is it Target,Kohl's?
Many small brick and mortar retailers sell on AMZN