Amazon deactivated my seller fulfilled listings because of violation of dropshipping

[asduskun]

This is the first email i got from Amazon
https://pastebin.pl/view/4cc83ab6

After i appealed three times i kept receiving this email. each time the same.
https://pastebin.pl/view/25e481cd

I was using AliExpress and Alibaba to fullfil orders. And i always entered the tracking numbers from AliExpress into Amazon so how can I respond to this email to reactivate the listings?

[agent006140]

AMZN hates alibaba and Aliexpress
From its email to you-
When a customer sees packaging and invoices or receipts identifying a seller that is neither you nor Amazon, they may be confused about how their order is being fulfilled and who they should contact with any problems or questions.

There is no reason to hold on to her $500,if they were shipped to her customer,and AMZN got its fees,it should release her money/But the issue comes if the customer complains or want to return the item

question,if buyer wants to return the item,he should return it to you,not Aliexpress,what is your return address as registered with AMZN

You can try,around Xmas, SE Asian manufacturers will ship popular Xmas merchandise to US fullfillment centers so they can be shipped promptly.
But when asked,they can prove they own the merchandise,

Originally Posted by asduskun

Why not? Actually as a buyer i prefer FBA products over FBM

But how can he make money via FBA if he is dropshipping from ALibaba and Aliexprwess?
He does not have any merchandise stocked at AMZN warehouse?

There are plenty of risk in running a retail arbirtage or dropshipping business,
first sales venues do not like it
second buyer may not like it and file INAD,what is your return address as registered with the sales venue?
If you can find the item,so can thousands of others,so profit is slim.

When I find out the seller is playing retail arbitrage,I will go to the shipper say Walmart or AMZN and find out I can get it for less,so I will file INAD and make the seller take back the item,then I will go to AMZN or WMT and buy from them for less.
I am not the only one who is doing it these days.You will not just lose money on the deal,you could also risk a negative feedback

[asduskun]

Ok i understood that already. What kind of appeal would save this or will i keep doing FBA? FBA is still active for me

[DENDEN76]

When you upload tracking to PayPal....if you put the aliexpress tracking the system knows it's aliexpress tracking it states "aliexpress standard shipping" for carrier...if PayPal knows amazon knows

Buyers may also report you I believe

[asduskun]

Originally Posted by DENDEN76

When you upload tracking to PayPal....if you put the aliexpress tracking the system knows it's aliexpress tracking it states "aliexpress standard shipping" for carrier...if PayPal knows amazon knows

Buyers may also report you I believe

What about PayPal? I don't use PayPal... I talk about Amazon.

Edit: ok now i can't understand what you mean. But i also select other as courier... But yes most probably that's why. Now what i want is to get my money which is around 500$ and also at least to be able to use FBA as it is active still. İs there any advice about what to write in appeal?

[DENDEN76]

It doesn't matter which carrier you pick.. they know it's aliexpress...there's a guy here in the market place that helps with appeals and has good reviews

[asduskun]

Originally Posted by agent006140

question,if buyer wants to return the item,he should return it to you,not Aliexpress,what is your return address as registered with AMZN

Return address is my own address. There is another issue with that but solved by Amazon's unfair solution which was automatically refunding customer for 126$ without my consent. Because that was an item requiring my own manual authorization.

[asduskun]

Originally Posted by agent006140

There is no reason to hold on to her $500,if they were shipped to her customer,and AMZN got its fees,it should release her money/But the issue comes if the customer complains or want to return the item

I think the same . I hope it will release my funds.

[OldTom]

Based upon what I've read you have no chance of getting them to change their minds. The best you could hope for is to hold your hand up, admit your error, and assure them all FBM orders are just that - fulfilled by you from your registered/business address.

As far as paid appeals go, don't even think about wasting your money, they're useless.

In time, given your account isn't suspended, your balance will be released.

[DENDEN76]

Is it possible to have a foreign business address and fulfil orders from within the us from 2 different locations?

[rsot]

you could try to pay for an appeal service from marketplace; http://www.aspkin.com/forums/account...count-now.html

[murdered_by_ebay]

just admit you were using drop shipping and were not aware it was not allowed

also suggest that you will not be doing it again and want to use FBA only in the future

this way you have a chance of keeping the account with FBA listings enabled

[rsot]

Originally Posted by murdered_by_ebay

just admit you were using drop shipping and were not aware it was not allowed

also suggest that you will not be doing it again and want to use FBA only in the future

this way you have a chance of keeping the account with FBA listings enabled

Amazon is not known for being lenient with sellers and rules being broken

[asduskun]

Originally Posted by murdered_by_ebay

just admit you were using drop shipping and were not aware it was not allowed

also suggest that you will not be doing it again and want to use FBA only in the future

this way you have a chance of keeping the account with FBA listings enabled

I already admitted that but i haven't mentioned about I'm willing only doing FBA in the future. Let me try that. After my last appeal they again sent me the last email they sent below

We received your submission but do not have enough information to transfer funds to you and reactivate your seller-fulfilled offers at this time. Funds will not be transferred to you during the review but will stay in your account. To expedite the review of your selling account, please send the following information:
-- Evidence and an explanation that demonstrates how your account complies with our Drop Shipping policy and Seller Code of Conduct.
-- If you are facing logistics issues that are impacting proper fulfillment of your orders, provide reasons and supporting evidence associated with these for consideration during your review.

[asduskun]

I used this ai generated response and submitted new information. let's see what happens

Additionally, I want to emphasize my commitment to Amazon's policies and guidelines. I understand that my previous practices may have raised concerns, and I want to assure you that I will not be engaging in dropshipping practices using AliExpress or any other similar service in the future. Instead, I am fully prepared to transition to Fulfillment by Amazon (FBA) to ensure a seamless and compliant fulfillment process. My primary goal is to provide customers with the highest level of satisfaction and to rebuild trust within the Amazon community.

I sincerely apologize for any prior violations and the disruption they may have caused to both customers and Amazon. I kindly request a review of my seller account and the reactivation of my seller-fulfilled offers on Amazon.com.

I appreciate your understanding and consideration. If you require any further information or documentation to expedite the review process, please do not hesitate to let me know.

Thank you for your time and support in resolving this matter.

[asduskun]

Originally Posted by OldTom

and assure them all FBM orders are just that - fulfilled by you from your registered/business address.
.

I didn't get this one! Can you make it clearer?

[DENDEN76]

Do you think you'll be able to make money from fba?

[asduskun]

Originally Posted by DENDEN76

Do you think you'll be able to make money from fba?

Why not? Actually as a buyer i prefer FBA products over FBM

[DENDEN76]

You're starting a whole new business...buying inventory the right way and being profitable is completely different from dropshipping...there's almost no risk in dropshipping

[amzrocket]

You're lucky you didn't get your whole account suspended and just your FBM listings.

You will not get FBM privileges reinstated. They didn't make a mistake here, you were actually dropshipping and it's going to be really hard to prove you weren't. And they been cracking down hard on dropshipping so it's unlikely any POA you submit will convince them to reinstate FBM.

[asduskun]

Originally Posted by amzrocket

You're lucky you didn't get your whole account suspended and just your FBM listings.

You will not get FBM privileges reinstated. They didn't make a mistake here, you were actually dropshipping and it's going to be really hard to prove you weren't. And they been cracking down hard on dropshipping so it's unlikely any POA you submit will convince them to reinstate FBM.

So what do you think the result will be after this review period? FBM will stay deactivated and I will be able to fba and also my money will be released?

[DENDEN76]

Originally Posted by amzrocket

You're lucky you didn't get your whole account suspended and just your FBM listings.

You will not get FBM privileges reinstated. They didn't make a mistake here, you were actually dropshipping and it's going to be really hard to prove you weren't. And they been cracking down hard on dropshipping so it's unlikely any POA you submit will convince them to reinstate FBM.

Isn't dropshipping allowed if done the right way according to their ToS?