HELP!!! We were unable to verify information related to your seller account

HENRYLIU · #1 05-18-2023

The first notifications
Your Amazon.com Seller account has been deactivated. Your listings have been removed. Please ship any open orders to avoid further impact to your account. 90 days after receiving this notification, you may request a funds disbursement by contacting disbursement-appeals@amazon.com. We will conduct a separate investigation to evaluate your account and if we find that you have engaged in deceptive, fraudulent, or illegal activity, or have abused our system or repeatedly violated our policies which protect our customers and selling partners, we may withhold some or all of the funds in your account.

Why is this happening?
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.

You can view your account performance (https://sellercentral.amazon.com/per...d?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- iOS App (https://itunes.apple.com/us/app/amaz...d794141485?mt=
-- Android App (https://play.google.com/store/apps/d...droid&hl=en_US)

We may not respond to further emails about this issue.
Sincerely,
Seller Performance Team
Amazon.com

HENRYLIU · #2 05-18-2023

I have uploaded include two ID cards, bank statements, a Social Security card, and a water bill. All of the information is real. The bank statement is an electronically downloaded document from the bank's website. Is this an issue?

Amazon always replied: We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.

and

This is Mana from Amazon’s Account Health Support team.
I am responding to your question regarding reinstating your account.

Please review the latest notification received from Amazon, concerning your account deactivation.
We were unable to verify information related to your seller account, or did not receive any new information regarding your listings or selling history.

At this stage, our department, Account Health Support, is not able to assist you in reactivating your Selling Privileges.

You can view your account performance at (https://sellercentral.amazon.com/per...d?ref=ah_em_op) or select Account Health on the home screen of the Amazon seller app on your iOS or Android device. Your Account Health shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-- Download iOS App at (https://itunes.apple.com/na/app/amaz...er/id794141485)
-- Download Android App at (https://play.google.com/store/apps/d...ile.android&hl)

Thank you for engaging with Account Health Support.

agent006140 · #3 05-18-2023

is the water bill in your name?

HENRYLIU · #4 05-18-2023

Quote:

Originally Posted by agent006140

is the water bill in your name?

Yes, the name and address, all of them are real and match the account.

Account Health Rating is 200. I did not sell anything with this account for more than 12 months.

rsot · #5 05-19-2023

first off - OP, why do you think Amazon took this action?

HENRYLIU · #6 05-19-2023

Quote:

Originally Posted by rsot

first off - OP, why do you think Amazon took this action?

I have no idea why Amazon took this action. I have a registered brand on this account, but haven't sold any products in the past 12 months, just bought something on Amazon with this account.

I have submitted 6 times and I am going to submit the 7th time with the scanned bank statement instead of downloading the statement from the bank website.

agent006140 · #7 05-19-2023

can you call them and ask just exactly which data they cannot verify?

HENRYLIU · #8 05-19-2023

Quote:

Originally Posted by agent006140

can you call them and ask just exactly which data they cannot verify?

Yes, I did when I rceived the first notification. Did not tell me anything about the verification or requirement.

e2free · #9 05-19-2023

It’s not verification it’s the stuff you been listed on Amazon account is gone for good

HENRYLIU · #10 05-19-2023

Quote:

Originally Posted by e2free

It’s not verification it’s the stuff you been listed on Amazon account is gone for good

If it was due to the infringement of a listing from a year ago, why didn't Amazon simply close the account and instead allow me to continue submitting new information for review?

**SaiJin** · #11 05-19-2023

Quote:

Originally Posted by HENRYLIU

If it was due to the infringement of a listing from a year ago, why didn't Amazon simply close the account and instead allow me to continue submitting new information for review?

Your account was banned for "FRAUD".

It's a death touch, and they won't disburse your $$ either.

it's 1 in 100 you'll get it back and I say 1 because I don't know what you've been doing with the account.

HENRYLIU · #12 05-19-2023

Quote:

Originally Posted by SaiJin

Your account was banned for "FRAUD".

It's a death touch, and they won't disburse your $$ either.

it's 1 in 100 you'll get it back and I say 1 because I don't know what you've been doing with the account.

Apart from the infringement listing from a year ago, I haven't done anything wrong. There are no funds in this account, and I have not made any sales using this account. I have solely used this account for regular purchases.

kosat · #13 10-21-2023

Quote:

Originally Posted by e2free

It’s not verification it’s the stuff you been listed on Amazon account is gone for good

Do you think there is a solution? For example, would restoring the lists solve the problem?

degsey69 · #14 10-21-2023

Quote:

Originally Posted by kosat

Do you think there is a solution? For example, would restoring the lists solve the problem?

Welcome to the forum!

agent006140 · #15 10-21-2023

Quote:

Originally Posted by HENRYLIU

Apart from the infringement listing from a year ago, I haven't done anything wrong. There are no funds in this account, and I have not made any sales using this account. I have solely used this account for regular purchases.

you have not made any sales,but you have listings and you just removed them.
are those listings in violation ??

agent006140 · #16 10-21-2023

Quote:

Originally Posted by kosat

Do you think there is a solution? For example, would restoring the lists solve the problem?

why would restoring listings solve the problem,it could be your listings is the problem.

kosat · #17 10-22-2023

Quote:

Originally Posted by degsey69

Welcome to the forum!

Thank you very much. Forums are very valuable for me. I am happy to be here.

kosat · #18 10-22-2023

Quote:

Originally Posted by agent006140

why would restoring listings solve the problem,it could be your listings is the problem.

I don't know. I'm just having the same problem as my friend. I don't sell in the US at all, only in the UK. And I only listed once in the US as a trial and closed it the same day. I never thought it could be a problem. Now my store is closed all over America and Europe and I am looking for a solution.

rsot · #19 10-22-2023

Quote:

Originally Posted by kosat

Thank you very much. Forums are very valuable for me. I am happy to be here.

Welcome to the forum - all the best as you master stealth

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