Re: Stopping Abusive Buyers on Amazon
Haha .... I just won the AMAZON AZ claim as "item not received" .. this is rare ...
I send order out with signature confirmation.
USPS did not get the signature confirmation at the 1st delivery.
Then buyer rescheduled the delivery, and filed AZ claim against me.
I know this is a trick, buyer is waiting for AMAZON to issue refund then go pick up the package so he can get this package for free.
But I present to AMAZON, very carefuly, stated "buyer probably needs more time to sign for the package"
After 10 days
Guess what ? I won the case, AMAZON refused to refund the buyer and this AZ claim will not impact my performance metrics
The package is still not been claimed, but I earned the payment and no performance metrics impact ....
I think the trick here is , when we sellers present to AMAZON, do not include any statement implying buyer's fault, do not accuse buyers.
AMAZON simply do not like sellers blaming on buyers
Also, AMAZON now probably starts paying attention to this kind of buyer scam.
Here you go, email from AMAZON
"Hello,
We have denied the customer’s A-to-z Guarantee claim of $44.19 on order 1xx-62xxxxx-xxxxxxx. This claim will not impact your performance metrics.
We do not need any further action from you."
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