 Suspended account
Hello!!!
I would like to ask something. My account has been suspended for the second time for low order defect rate.After I appealed they answered me that
Greetings from Amazon.
After reviewing your seller account and the information you have provided, we have decided not to reinstate your Amazon.co.uk selling privileges.
Negative feedback, late shipments, pre-fulfillment order cancellations, refunds, and claims reflect a seller's overall performance. High rates in one or more of these areas generally indicate that buyers are experiencing unsatisfactory transactions.
We encourage you to take appropriate steps to resolve any pending orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from your Amazon seller account.
After 90 days, the hold will be removed and any remaining funds will be available per your settlement schedule. In addition, balance and settlement information will be available in the Payments section of your seller account. If you have questions about these funds, please write to payments-investigate@amazon.co.uk.
While we appreciate your interest in continuing to sell on Amazon.co.uk, the removal of your selling privileges is a permanent action. Any new selling accounts you open will be closed as well.
Regards,
Seller Performance
Amazon.co.uk
.The thing is that I steel get good feedback from my costumers so my order defect rate is getting better and better.
Do you have any idea if they are going to reopen my account again or not.
Thank you very much
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