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Originally Posted by thered i issued a couple of refunds just small £5 in return for positive feedback (i put a letter to buyer saying i was new seller running promotion)
will this make a difference? |
Here's my thought on this
1) you kinda sound a little desperate for feedback, but I totally understand
2) Issuing refunds for feedback counts against you. Check your matrics, you'll see what I mean.
Each refund is recorded and goes towards your seller metrics. Each time you refund an order, regardless of amount or reason, your order becomes less than perfect. Amazon keeps track of perfect orders, and scores them. Perfect orders have no returns no refunds no A-Z. So I don't think it's wise for you to be issuing refunds for no major reason unless you have to. You are only making your orders appear to be less than perfect.
3) If you are giving away £5, you might as well go ahead and set up a Stealth buyer account and give yourself feedback, after buying your own items. It's called feedback manipulation, just like giving money (refunds) to people for feedback. Its actually against Amazon policies.
Anyways, the point is you are hurting your metric ratings by issuing unnecessary refunds.
Last edited by Eduktd; 11-25-2012 at 12:39 AM.
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