Received a Neg for an FBA order and they won't remove as it does not meet criteria - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > Amazon

Amazon Amazon Suspension. General discussions on Amazon, suspensions, suspended, blocked, banned and more. Amazon Forum.

Reply
 
Thread Tools
  #1  
Old 08-27-2017
metatrade's Avatar
Subscribed [VIP]
 
Join Date: Apr 2013
Posts: 222
Thanks: 166
Thanked 23 Times in 20 Posts
Activity: 0%
Longevity: 50%
iTrader: (0)
Default Received a Neg for an FBA order and they won't remove as it does not meet criteria

We sent stock to FBA that we had them label up themselves. FBA then sent out an order on our behalf.
The buyer received the wrong colour/size of product, left a 1-star feedback to this effect and returned for refund

FBA either put the wrong label on the product or selected the wrong product at the point of pick/pack

We wrote to the buyer asking for feedback removal explaining that it was not our fault and that they received the wrong product as a result of someone in the fulfilment centre messing up. They didn't remove the feedback and told us to contact Amz

After contacting Azamoan, they responded with their generic email stating that the feedback does not meet their criteria for removal

I can't believe how incompetent they can be yet when dealing with us, they want us to jump thru hoops while juggling balls to create a better "buying experience" and any common sense goes out of the window

Any suggestions as to how I should proceed?
__________________
"I spent most of my money on wine women and song. The rest I just squandered"

"Capitalization is the difference between helping your Uncle Jack off a horse and helping your uncle jack off a horse"
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 08-27-2017
Senior Member
 
Join Date: Dec 2009
Posts: 1,047
Thanks: 90
Thanked 227 Times in 158 Posts
Activity: 0%
Longevity: 76%
iTrader: (77)
Default Re: Received a Neg for an FBA order and they won't remove as it does not meet criteri

yeah bull**** what can you do
Reply With Quote
  #3  
Old 08-29-2017
Junior Member
 
Join Date: Feb 2013
Posts: 67
Thanks: 1
Thanked 19 Times in 15 Posts
Activity: 28%
Longevity: 51%
iTrader: (0)
Default Re: Received a Neg for an FBA order and they won't remove as it does not meet criteri

Try to answer in same case and say it again. some one will see the issue and will remove it. any time you did a answer is come to another person maybe will be more luck. work for me anyway..
Reply With Quote
The Following User Says Thank You to booras For This Useful Post:
metatrade (08-31-2017)
  #4  
Old 08-31-2017
GhostOfAmazon's Avatar
Executive [VIP]
 
Join Date: Apr 2015
Posts: 2,976
Thanks: 520
Thanked 716 Times in 519 Posts
Activity: 0%
Longevity: 34%
iTrader: (0)
Default Re: Received a Neg for an FBA order and they won't remove as it does not meet criteri

FBA feedback is pretty much always removed.

Sounds like the rep you got was an idiot.
__________________
How to get increased selling limits on eBay:
http://www.aspkin.com/forums/ebay-di...0-calling.html
Reply With Quote
  #5  
Old 08-31-2017
metatrade's Avatar
Subscribed [VIP]
Threadstarter  
 
Join Date: Apr 2013
Posts: 222
Thanks: 166
Thanked 23 Times in 20 Posts
Activity: 0%
Longevity: 50%
iTrader: (0)
Default Re: Received a Neg for an FBA order and they won't remove as it does not meet criteri

Quote:
Originally Posted by GhostOfAmazon View Post
FBA feedback is pretty much always removed.

Sounds like the rep you got was an idiot.
The chances of not getting an idiot rep are becoming slimmer by the day

Since they tightened up on FB removal, It appears that they may now also be giving FBA sellers a harder time too when it comes to FB removal.

I called up 5 times and created 3 cases over 5 days - all to no avail. That means, either I got 8 idiots or they are becoming stricter with FBA FB removal

I opened another case via email today marked as urgent. It was then finally removed within 10 minutes!!

Go figure ..
__________________
"I spent most of my money on wine women and song. The rest I just squandered"

"Capitalization is the difference between helping your Uncle Jack off a horse and helping your uncle jack off a horse"

Last edited by metatrade; 08-31-2017 at 09:31 PM.
Reply With Quote
  #6  
Old 09-04-2017
Subscribed [VIP]
 
Join Date: Aug 2015
Posts: 114
Thanks: 0
Thanked 7 Times in 7 Posts
Activity: 0%
Longevity: 31%
iTrader: (0)
Default Re: Received a Neg for an FBA order and they won't remove as it does not meet criteri

It should be easier for you to do via feedback manager or by emaiing them on the .com site we can no longer have reps remove feedback, its all done by the system now.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Refund customers order to remove defect? mrgazer eBay Discussion! 3 02-04-2016 06:06 AM
Has Anyone Received an Alibaba Order helpmeplease Dropshipping & Wholesale Suppliers 53 10-17-2014 12:41 PM
Made a walmart.com order with stealth paypal, never received order nodeal PayPal Talk 11 09-28-2014 03:33 PM
Order 4 tires and only received three... please help. thanks myIonU Everything Else 23 03-25-2009 04:31 PM


Aspkin Group

All times are GMT -5. The time now is 12:29 PM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts