Amazon Suspended

[mm34505]

I listed 2 old linksys switches in used condition one is a 5 port the other is a 8 port. They were listed for about $8 each and amazon suspended my account. Please see below.

I emailed them saying I dont have any receipts these are 5 year old items we had lying around the house and that we will remove the listings which we did.

How do I reply to them




AMAZON---

Hello,

We still need more information about the items at the end of this email. Please reply to this email with copies of invoices or receipts that include the following:

-- Supplier information (name, phone number, address, website)
-- Buyer information (name, phone number, address, website)
-- Item descriptions
-- Item quantities
-- Invoice date (must be issued in the last 90 days)


You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide whether to reinstate your listings.

Have questions? Let us call you right away (https://sellercentral.amazon.com/hz/contact-us).

-------------------------------------
ASIN: B00003006E
Brand: Linksys
Title: Cisco-Linksys EZXS55W EtherFast 10/100 5-Port Workgroup Switch

ASIN: B00003006K
Brand: Linksys
Title: Cisco-Linksys EZXS88W EtherFast 10/100 8-Port Workgroup Switch

ASIN: B00FV8R9I2
Brand: Linksys
Title: Genuine Xerox 675K92001 Fuser Assembly (110V)
-------------------------------------

Sincerely,

Seller Performance Team
Amazon.com
https://www.amazon.com

[Canadianleaf]

If you dont give them invoices you will be suspended. If you try and reason with them with logic that they are used items and 5 years old you will be suspended. I've tried to rationalize this with Amazon before and its extremely frustrating as they just keep asking for the same invoices over and over gain.

Forge some invoices and give it to them. This is what I did for some 10 year old used items which I had no invoices for and they accepted it. Adapt and overcome.

[phaz0rz]

I want to buy the switches

[mm34505]

Originally Posted by Canadianleaf

If you dont give them invoices you will be suspended. If you try and reason with them with logic that they are used items and 5 years old you will be suspended. I've tried to rationalize this with Amazon before and its extremely frustrating as they just keep asking for the same invoices over and over gain.

Forge some invoices and give it to them. This is what I did for some 10 year old used items which I had no invoices for and they accepted it. Adapt and overcome.

so they came back and said:

Hello,

You have not sent us an acceptable plan to address the problems with your account. This is against our policies. As a result, you may no longer sell on Amazon.com, and your listings have been removed from our site.

Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.

If you want to appeal this decision, please follow this link: http://www.amazon.com/gp/help/contac...questions.html.


is this account shot now? I just went through so much work to open this account with a LLC and business bank account? Can anyone send me invoices they have used in the past and I can edit them

[elmo]

All you need to do is provide invoices and a solid plan of action and you’ll be reinstated almost always

Make sure the invoices are from the USA/UK for best results

[rsot]

@mm34505, what exactly did you submit?

[mm34505]

i purchased them from newegg and send them the bill for them

they wont even get back to me now so I guess that account is done right?

does anyone have a invoice I can use?

[user3657]

Why did they suspend your account? What was the email your received?