Forum

Originally Posted by kev59 (Post 886839)

Does anyone know if its possible that big manufacturers will send you authorization to sell their items. I am confused by the letter I received below from Amazon as I know my items are authentic and not sure where this is coming from. The items are Nintendo by the way but I am reselling them from a garage sale. They are 100% authentic because they are still under warranty. How in the heck am I going to get proof of invoice for these ? Any help or advice would be appreciated.

--------------------------------------------------------------------------------------

Hello,



You currently may not sell on Amazon.com because you are offering items that may be inauthentic. A list of these items is at the end of this email.



Funds will not be transferred to you, but will stay in your account while we work with you to address this issue. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.



To sell on Amazon again, please send the following information to pq-review@amazon.com:

-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.

-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.

-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.

-- Contact information for your supplier, including name, phone number, address, email, and website.



You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.



We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.



Learn more about our policies in Seller Central Help:

-- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)

-- Intellectual Property Violations (https://sellercentral.amazon.com/gp/help/200386260)

-- Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)



To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/...us/performance).

Originally Posted by Napu (Post 887015)

Just provide what they require, invoice. Then pray.

Originally Posted by instaify (Post 887041)

I am having the similar issue , after providing our legit authorized US supplier invoice, we are being accused of forging the documents. We got the similar email on Thanksgiving but my account isn’t suspended they just keep denying the invoices but in the past have accepted the same .

Did you have any luck getting it fixed or have any advice ?

I have emailed Jeff but haven’t gotten any replies back yet since the performance have stopped replying back


Sent from my iPhone using Tapatalk

Originally Posted by kev59 (Post 887272)

I was successfully reinstated after having someone make me some invoices. Try contacting some of the Veterans of Aspkin like Elmo and see if they can provide you with invoices.

Originally Posted by kev59 (Post 887272)

I was successfully reinstated after having someone make me some invoices. Try contacting some of the Veterans of Aspkin like Elmo and see if they can provide you with invoices.

Originally Posted by bubleHD (Post 888234)

I do blind dropshipping on amazon which is not against ther rules, not an arbitrage. They asked invoices for 3 items, I provided the,. But over and over they reply me with the same template.

Originally Posted by bubleHD (Post 888234)

I do blind dropshipping on amazon which is not against ther rules, not an arbitrage. They asked invoices for 3 items, I provided the,. But over and over they reply me with the same template.

Originally Posted by bubleHD (Post 888234)

I do blind dropshipping on amazon which is not against ther rules, not an arbitrage. They asked invoices for 3 items, I provided the,. But over and over they reply me with the same template.

Originally Posted by kev59 (Post 887272)

I was successfully reinstated after having someone make me some invoices. Try contacting some of the Veterans of Aspkin like Elmo and see if they can provide you with invoices.

Originally Posted by duanbo (Post 888515)

besides invoices , did you submit anything else?

Originally Posted by Napu (Post 888417)

Amazon don't allow you to do dropshipping, all invoice from online retailers are rejected!

Originally Posted by applebaum (Post 909236)

We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.

I have never seen/heard this before. Is this true? I do not know anyone who has had their funds permanently taken from Amazon.

Originally Posted by AmazonLawyer (Post 908656)

Do not send invoices into Amazon seller performance? This in most cases will only create bigger issues, such as claims of forged or manipulated supplier documentation claims.

Whenever Amazon ask for invoices this usually means the are other underlying issues that need to be addressed as well.

The key to resolving any Amazon account suspension is being able to access your account annotations. This is simply a chronological summary of notes left by seller performance representatives that led to your suspension.

Most suspensions go deeper than what any performance notification can explain. Many times your root causes are entirely different from your original suspension definition.

This is why so many sellers remain suspended, and with the myths circulating that you can be permanently banned, many are led to believe they simply cannot sell again when that is false.

Originally Posted by munkron (Post 909305)

How do you fight a suspension for inauthentic without any invoice?

Originally Posted by phaz0rz (Post 909354)

Darn LARPers. I thought we had a real Amazon lawyer until the inevitable sales pitch came.

Originally Posted by GhostOfAmazon (Post 919994)

What's the general timeframe for invoice and website review on an appeal?

Originally Posted by cem (Post 920578)

Is that possible to appeal again with a new invoice template even if they "don't like" the first invoice template for the same items? Isn't it looks ⊗⊗⊗⊗ tho?