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  #1  
Old 11-26-2017
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Default Amazon Suspension Due to INAUTHENTIC items ???

Does anyone know if its possible that big manufacturers will send you authorization to sell their items. I am confused by the letter I received below from Amazon as I know my items are authentic and not sure where this is coming from. The items are Nintendo by the way but I am reselling them from a garage sale. They are 100% authentic because they are still under warranty. How in the heck am I going to get proof of invoice for these ? Any help or advice would be appreciated.
--------------------------------------------------------------------------------------
Hello,

You currently may not sell on Amazon.com because you are offering items that may be inauthentic. A list of these items is at the end of this email.

Funds will not be transferred to you, but will stay in your account while we work with you to address this issue. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.

To sell on Amazon again, please send the following information to pq-review@amazon.com:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.

Learn more about our policies in Seller Central Help:
-- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
-- Intellectual Property Violations (https://sellercentral.amazon.com/gp/help/200386260)
-- Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)

To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/...us/performance).
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  #2  
Old 11-27-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Just provide what they require, invoice. Then pray.
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  #3  
Old 11-27-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

priced too cheap? always a good sign something is f@ke

you will never get a letter like that, all you can hope to have are invoices from a distributor
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Old 11-27-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by kev59 View Post
Does anyone know if its possible that big manufacturers will send you authorization to sell their items. I am confused by the letter I received below from Amazon as I know my items are authentic and not sure where this is coming from. The items are Nintendo by the way but I am reselling them from a garage sale. They are 100% authentic because they are still under warranty. How in the heck am I going to get proof of invoice for these ? Any help or advice would be appreciated.

--------------------------------------------------------------------------------------

Hello,



You currently may not sell on Amazon.com because you are offering items that may be inauthentic. A list of these items is at the end of this email.



Funds will not be transferred to you, but will stay in your account while we work with you to address this issue. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.



To sell on Amazon again, please send the following information to pq-review@amazon.com:

-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.

-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.

-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.

-- Contact information for your supplier, including name, phone number, address, email, and website.



You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.



We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.



Learn more about our policies in Seller Central Help:

-- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)

-- Intellectual Property Violations (https://sellercentral.amazon.com/gp/help/200386260)

-- Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)



To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/...us/performance).


I am having the similar issue , after providing our legit authorized US supplier invoice, we are being accused of forging the documents. We got the similar email on Thanksgiving but my account isnít suspended they just keep denying the invoices but in the past have accepted the same .

Did you have any luck getting it fixed or have any advice ?

I have emailed Jeff but havenít gotten any replies back yet since the performance have stopped replying back


Sent from my iPhone using Tapatalk
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  #5  
Old 11-27-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by Napu View Post
Just provide what they require, invoice. Then pray.
Exactly.

If an invoice is not working use another supplier invoice
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  #6  
Old 11-28-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by instaify View Post
I am having the similar issue , after providing our legit authorized US supplier invoice, we are being accused of forging the documents. We got the similar email on Thanksgiving but my account isnít suspended they just keep denying the invoices but in the past have accepted the same .

Did you have any luck getting it fixed or have any advice ?

I have emailed Jeff but havenít gotten any replies back yet since the performance have stopped replying back


Sent from my iPhone using Tapatalk
I was successfully reinstated after having someone make me some invoices. Try contacting some of the Veterans of Aspkin like Elmo and see if they can provide you with invoices.
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dealagreeproceed (12-01-2017), Napu (11-30-2017), newjerseymax (05-15-2018), realdbell (12-01-2017)
  #7  
Old 11-30-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by kev59 View Post
I was successfully reinstated after having someone make me some invoices. Try contacting some of the Veterans of Aspkin like Elmo and see if they can provide you with invoices.
We can make invoice then send to amazon?
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  #8  
Old 12-01-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by kev59 View Post
I was successfully reinstated after having someone make me some invoices. Try contacting some of the Veterans of Aspkin like Elmo and see if they can provide you with invoices.
I have same issue with Amazon can you help me with the invoices and appeal letter?
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  #9  
Old 12-03-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

I do blind dropshipping on amazon which is not against ther rules, not an arbitrage. They asked invoices for 3 items, I provided the,. But over and over they reply me with the same template.
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  #10  
Old 12-04-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by bubleHD View Post
I do blind dropshipping on amazon which is not against ther rules, not an arbitrage. They asked invoices for 3 items, I provided the,. But over and over they reply me with the same template.
What was their response after submitting invoices? I have been reinstated today after providing invoices.
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  #11  
Old 12-04-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by bubleHD View Post
I do blind dropshipping on amazon which is not against ther rules, not an arbitrage. They asked invoices for 3 items, I provided the,. But over and over they reply me with the same template.
Amazon don't allow you to do dropshipping, all invoice from online retailers are rejected!
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  #12  
Old 12-04-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by bubleHD View Post
I do blind dropshipping on amazon which is not against ther rules, not an arbitrage. They asked invoices for 3 items, I provided the,. But over and over they reply me with the same template.
Make sure the invoices are from USA / UK / AU legit suppliers. They often times will not accept Chinese invoices.
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  #13  
Old 12-04-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

I have same issue for my new Amazon account. I listed a brand name for reference.
Then I send them foo invoice and waiting...
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  #14  
Old 12-04-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by kev59 View Post
I was successfully reinstated after having someone make me some invoices. Try contacting some of the Veterans of Aspkin like Elmo and see if they can provide you with invoices.
besides invoices , did you submit anything else?
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  #15  
Old 12-10-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by duanbo View Post
besides invoices , did you submit anything else?
Any other sort of paper-trail only adds to your case.
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Old 12-15-2017
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by Napu View Post
Amazon don't allow you to do dropshipping, all invoice from online retailers are rejected!
You better read what I wrote. Blind dropshipping!
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  #17  
Old 03-21-2018
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.

I have never seen/heard this before. Is this true? I do not know anyone who has had their funds permanently taken from Amazon.
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  #18  
Old 03-21-2018
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

In the Seller agreement signed when you initially become a seller you agree to this. If Amazon feels that items you are selling are inauthentic, they have full disclosure to withhold any funds from your. You can combat with the filing of a payments appeal or a POA drafted based on your account annotations.
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  #19  
Old 03-21-2018
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by applebaum View Post
We will review your information and decide if you may sell on Amazon again. If you do not send the required information within 17 days, we may no longer allow you to sell on Amazon. Failure to provide us with the information above may result in us permanently withholding any payments to you.

I have never seen/heard this before. Is this true? I do not know anyone who has had their funds permanently taken from Amazon.
Yes that's true
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  #20  
Old 03-22-2018
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Wow I thought paypal was rough!!
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  #21  
Old 03-22-2018
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by AmazonLawyer View Post
Do not send invoices into Amazon seller performance? This in most cases will only create bigger issues, such as claims of forged or manipulated supplier documentation claims.

Whenever Amazon ask for invoices this usually means the are other underlying issues that need to be addressed as well.

The key to resolving any Amazon account suspension is being able to access your account annotations. This is simply a chronological summary of notes left by seller performance representatives that led to your suspension.

Most suspensions go deeper than what any performance notification can explain. Many times your root causes are entirely different from your original suspension definition.

This is why so many sellers remain suspended, and with the myths circulating that you can be permanently banned, many are led to believe they simply cannot sell again when that is false.
How do you fight a suspension for inauthentic without any invoice?
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  #22  
Old 03-22-2018
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Default Re: Amazon Suspension Due to INAUTHENTIC items ???

Quote:
Originally Posted by munkron View Post
How do you fight a suspension for inauthentic without any invoice?
you need to give them what they asking

thats the only solution

try marketplace people do offer service for that
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