 I agree
I agree with the others. The guide is valuable as it not only tells you how to get back on, but also what your options are. It also tells you what to avoid - if you make a mistake, the new account will be closed as well.
I do not benefit in any way if you buy the guide, but I am a big fan of it. It gave me lots of ideas and also mentioned some options I hadn't thought of - and saved me more than the cost (which is cheap).
More importantly, it will tell you how to STAY BACK ON!
It is not easy to be a seller on eBay, especially if you are selling any designer merchandise or anything else that is favored by counterfeiters. It makes no difference that your item was real. In many cases, all it takes is the ACCUSATION and then you are banned. Trying to appeal is kind of like banging your head against a brick wall, although appealing is more painful.
It is not fair, but that is reality. You can find 10 other sellers selling the same thing, and recognize their items as ⊗⊗⊗⊗ - they could even have negative feedback stating that their items are ⊗⊗⊗⊗ - but eBay will allow them to continue to sell. And not you. WELCOME TO EBAY!
The buyer could be scamming you. By filing the complaint, they will definitely get a refund one way or the other. They could return a ⊗⊗⊗⊗ in place of the real item, or send a rotting grapefruit in a box, and as long as they have delivery confirmation, you are screwed. It is also possible that the buyer is simply mistaken, although they would usually try to contact you in that case.
My guess is that the next step is an email from PayPal stating they have closed your account and will hold your funds for 180 days. Again, it is not fair, but it is reality. The fact is, it is eBay's website, and they can pretty much do whatever they want.
Try not to take it personally. The best thing to do is to move on with a new account. It is aggravating, I know. We've all been there in one way or another, that is why we found this forum.
Buy the guide, read it, consider your options and do not hesitate to ask questions. In no time at all, you'll be back on eBay. And with the new knowledge you will have, hopefully it won't happen again. There is no way to protect yourself 100%, buit you can definitely minimize the risk.
And yes, feel free to appeal, but don't hold your breath. There is nothing fair about the way eBay deals with sellers, and there never has been.
Don't let my harsh tone fool you, I certainly wish you the best of luck. It's just that I know from experience how eBay can be.
All you can do is move on.
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I agree with boogernaut. Buy the Book and read up. It'll help you understand alot.
