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Old 03-30-2018
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Default Return Issues Returns Not Delivered

Hello,

I have recently came to aware about issue regarding returns. The fact while return is delivered the delivery boy does not ask our signature in his device and leave returns without us confirming the actual number he supposed to return. When we reconcile returns with our recoreded database it happens returns are not delivered. Like example delivery boy supposed to deliver 8 packets but he delivered us 5 packets. I know you may refuse, as you are confident about the system, but this the bug and needs to be fixed, fact happening to many sellers including me.
I came to the solution hence like to share (take is as feedback). If implemented this will help us Sellers and Amazon save lots of money. So my idea is just this, like customer is informed while his purchase arrives, the courier company in this case (Easyship) drop us advance email (single mail for each date, how many return we will received today shall be emailed to us) about delivery boy coming with number of packets whose order ID is such and tracking ID such. If they come up with less packets we can question delivery boy easily as we are aware we are about to receive number of returns infromed to us via email. Also we will signed the device this will double cross it as we been seller are confirming, so Amazon has less resposbilty and less number of Safe-T claims.
If you can do this we do not have to worry about return and can focus on business. I am feeling this idea will drop the number of issues in return hence directly impact on Safe-T Claim money budgets (if any) for Amazon, it will save money for Amazon, because of less complains.

Any suggestions?

I did not find the right solution from the internet.

References:-
https://amzn.to/2uD3n8M
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Old 03-30-2018
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Default Re: Return Issues Returns Not Delivered

File a complaint with the delivery service. They take this very seriously. When you make the complaint, try to not use the phrase 'delivery boy', I think this may go over poorly.

No other action is really needed.
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Old 03-30-2018
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Default Re: Return Issues Returns Not Delivered

Thank you for pointing out Easyship. I signed up!
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Old 03-31-2018
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Default Re: Return Issues Returns Not Delivered

Quote:
Originally Posted by dallis View Post
File a complaint with the delivery service. They take this very seriously. When you make the complaint, try to not use the phrase 'delivery boy', I think this may go over poorly.

No other action is really needed.
I second both suggestions.

Call him/her the "Delivery Carrier". Also recall delivery personal are not children (boys] nor are all men.

Letting Easyship know about the issue should resolve it. Possibly even allows you to recover lost shipments. If this doesn't fix it, switch to a reliable carrier like UPS or FedEx.
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