question about upload proof of delivery

[cobaogio7]

where do i upload proof of delivery for amazon claims?

I don't see the upload option on the claim appeal and when i tried to email it to seller guarantee team, it does not show up in the claim.

[elmo]

What did amazon request from you? Normally they request info from seller performance

[cobaogio7]

ah nope, customers open INR claim and i have proof of delivery with signature image as pdf but there's no option to upload it to Amazon. I have tried to attach the pdf and email seller guarantee but it doesn't show up on the claim either.

[SaiJin]

That's odd, it's possible that you have to email it to them directly.
Call seller support and usually they'll tell you how to do it.

[e2free]

You need to provide them tracking No which track online and showing signature

[Jigsaw]

You actually have to email it to them as an attachment to seller-guarantee@amazon.com. If they request it, you can just reply to their email with it.

[cobaogio7]

Originally Posted by Jigsaw

You actually have to email it to them as an attachment to seller-guarantee@amazon.com. If they request it, you can just reply to their email with it.

i tried to email them with attachment via seller-guarantee@amazon.com but it seems their system blocked my email provider. 3 months before, whenever i emailed them , a case will be create in my seller account but now, there's no case or whatsoever. This is really weird.

[SaiJin]

call them and tell them you wanna give them what they asked... they'll tell you how.

[JohnWall]

Usually just the tracking details are sufficient. If they want proof of delivery or postage they will email you.