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Amazon keeping my money after the 90 day hold
 

amazons keeping my money. Any help on getting it back? I sent an appeal and invoices. I find it ridiculous how they can just take your money away like that

First email:
Hello,

We are contacting you because it is has been more than 90 days since we took action on your account for the sale of inauthentic items. During this period, you have failed to successfully appeal for reinstatement. We previously informed you that we would withhold funds in your account if you did not successfully appeal. However, you may be able to recover funds held in your account if you demonstrate that the items sold are authentic.

Within the next 30 days, submit an appeal to enforcement-appeals@amazon.com. We recommend you send unaltered documents that demonstrate the authenticity of your items. Please address all of the ASINs and violations that resulted in the removal of your Amazon listings.

You can view warnings and notifications we previously sent you about your violations via email by viewing the Notifications page in the Performance section of Seller Central: https://sellercentral.amazon.com/gp/...fications.html.

If your appeal for funds is not successful, Amazon will continue to withhold some or all funds in your account. You may be eligible for partial disbursement of funds.

Once we receive your appeal, we will review it and respond with a final decision within 7 days.

--------------------------------------------------------
Second email:
Hello,

Your account is currently in a 30-day funds appeal period. You are not currently eligible to have your account reinstated.

If you have not submitted an appeal to recover any eligible funds, send your appeal to enforcement-appeals@amazon.com.

Amazon may not respond to further requests for reinstatement.
-------------------------------------
Last email:
Hello,

We reviewed the information you provided, and we have decided not to disburse any funds to you. Due to the nature of our business, we do not provide details on our investigation methods.

We may not respond to further emails regarding the status of your account or the permanent hold on your funds.
Regards,
Seller Performance Team
Amazon Payments
http://pay.amazon.com/us

Re: Amazon keeping my money after the 90 day hold
 

Did you have access to your account? Can you login?

Re: Amazon keeping my money after the 90 day hold
 

yes i can login

Re: Amazon keeping my money after the 90 day hold
 

any other help guys?

Re: Amazon keeping my money after the 90 day hold
 

Were the items inauthentic as Amazon stated? If they weren't seek legal council.

Re: Amazon keeping my money after the 90 day hold
 

If you items where not authentic then I don’t think you will get that money back

Were they real?

Re: Amazon keeping my money after the 90 day hold
 

This must be an inauthentic suspension. And I'm assuming you never sent them the docs to proof that they are real?

Re: Amazon keeping my money after the 90 day hold
 

It's no wonder Amazon is nearly a 1 trillion dollar company.. it steals people's money!

I'm surprised this has gone on for so long and there is no big story on it. This has been happening for years.

Re: Amazon keeping my money after the 90 day hold
 

Why wonder in the first place?! People simply have no willpower to go after their rights. I once suggested suing Amazon or eBay for their behavior and was ridiculed :juggle:

I am positive that Amazon has stolen millions of $ from banned sellers and nobody has ever done anything about it. They also claim to be destroying inventory, but I suspect they auction that off somewhere.

Re: Amazon keeping my money after the 90 day hold
 

luckily i got the inventory back but i spent thousands of dollars shipping things around.

i did send them invoices. they didnt accept it. some of them i didnt have invoices because they were purchased from a store closeout. thats about it.

14,000 they are taking..

Re: Amazon keeping my money after the 90 day hold
 

i have 46k and they are holding it, also i may get suspended tomorrow just because i dont have invoice for two product i was selling, due of authenticity complaining from customers :(

Re: Amazon keeping my money after the 90 day hold
 

"Make/pay for" a new ones that they will accept.
If you can login in your account there is still hope.

They will continue to ask you about the invoices for those two products, so you have time to be creative or pay for that :)

Re: Amazon keeping my money after the 90 day hold
 

I thought that they actually put it into a special kind of government koffer instead of keeping it to themselves?

Or is that not correct?

Re: Amazon keeping my money after the 90 day hold
 

Amazon will only hold you money if you have been selling counterfeited items . They won't release it even after 90 days , you can send an email to payments team to get things sorted out .

Re: Amazon keeping my money after the 90 day hold
 

By now I understand your sentiments. The beast of amazon has much more money than us. This is the issue we have.

Attempting to reclaim our losses does often involve more funds that might be at our disposal.

Such issues do not just happen with amazon USA but also amazon EU

:ranger:

Re: Amazon keeping my money after the 90 day hold
 

Your post is inaccurate.

Dont be posting BS.

As you were.

:argue:

Re: Amazon keeping my money after the 90 day hold
 

so help us out because this is exactly the situation we are in.

I have sent invoices, they just didnt accept it..

Really need my money back

Re: Amazon keeping my money after the 90 day hold
 

Edit: my post can be deleted.

Re: Amazon keeping my money after the 90 day hold
 

You will got after 90 days.

Re: Amazon keeping my money after the 90 day hold
 

Not always the whole truth - sad to say

Re: Amazon keeping my money after the 90 day hold
 

it has been 90 days. Read my first post

Re: Amazon keeping my money after the 90 day hold
 

They didn't bother reading it as they're only after a post count.

Re: Amazon keeping my money after the 90 day hold
 

Wing, you need to send them the documents to prove that these are legitimate items that they'll accept to get the funds released. I doubt they'll reinstate your account, but try to get the invoices and extra documents that you can get.

I don't know what you are selling so it's a little more difficult to tell you more specific things. But you NEED to try to give them those docs while the window is still open and ASAP. And pray they accep tit

Re: Amazon keeping my money after the 90 day hold
 

Ive been saying it for years amazon is only out to rip off sellers on the platform!! No one gets it .How do you think they got this big .Why do you think there is now in the news controversy about amazon taking over all of retail and they want to stop it..Destroying the retail sector. More power to you if you want to try and sell for that fool who keeps holding good sellers accounts hostage and millions of dollars of legitimate people that all they want to do is sell for a living

.I stopped buying on the site will not give bozo my hard earned money when back in the day I was a big legitimate seller that was railroaded by slime ball sellers trying to ride my coattails.. could not compete with me.So started false accusations and got my accounts shut down. I wallked away after that.In 2006-2007 I remember the market crashed and they mhad mass account deletions right before xmas ! could not make accounts they were shutdown immediately it was talked about all over the web. that is when I said the money train has parked and it is over. Just hope you guys can keep trying to sell good luck to you all..

Re: Amazon keeping my money after the 90 day hold
 

I think they just add the inventory to its own and take all the sellers money and dispurse it to many other of his sites that he scooped up the guy wants to be the only retailer in existence and this is why trump is trying to derail Amazon!!

Re: Amazon keeping my money after the 90 day hold
 

Seconding Aspkin. This is a good example of corporate bullying the little guys. Think it's a situation where they can't legitamately keep all your cash, especially if you've sold other items not in conflict with policy. They're currently holding 2.5k of my money, less than 1% of which was for items sold not adhering to policy. They're essentially being too lazy to sit down with you and go through your sales to determine what should be yours, and what shouldn't. Instead they're just saying 'Mine.'

Re: Amazon keeping my money after the 90 day hold
 

They nabbed me for $68k just this March. They haven't released and no longer respond to my emails. Anyone ever seek legal council to see what can be done? The items I sold were not counterfeit but I can't provide invoices. I bought them from a third party that verified the authenticity, but invoices they provide me aren't acceptable it seems.

Anyone ever seek legal council to have the funds released and have success? I was looking at these guys:

https://www.amazonsellerslawyer.com/

Sent them an email and spoke to them over the phone. Guy offers a service to attempt reinstatement for $2000. It's $3000 to get started taking legal action for the funds. From what he explained, the first thing to happen is for the case to go to arbitration where Amazon can decide to release the funds there. However, if they decide to take it to court, things get murky...especially the costs.

That said, anyone ever get their money back? Anyone care to tell?

Re: Amazon keeping my money after the 90 day hold
 

i did provide them invoices. then i got that last email. really need this money. its ridiculous

Re: Amazon keeping my money after the 90 day hold
 

Be careful spending that kind of money on a company online

Make sure to do the research and look for reviews/reputation

Re: Amazon keeping my money after the 90 day hold
 

still need help. i emailed jeff and i got:

Hello from Amazon.com.

Thank you for writing to us regarding your seller account.

The message you sent to Jeff Bezos has been referred to our team as we are best suited to address your concerns. Please know that Jeff's office will be provided with a copy of this message.

The funds in your account have been withheld because you did not submit a successful funds appeal.

Please note that this decision is final and we will not respond to further emails.

Re: Amazon keeping my money after the 90 day hold
 

Contact Jeffs team again, and try to work something out. If these are indeed authentic items, be persistent.

Re: Amazon keeping my money after the 90 day hold
 

emailed jeff and the team again,still nothing

Re: Amazon keeping my money after the 90 day hold
 

amazon sucks...end of story

Re: Amazon keeping my money after the 90 day hold
 

I would say wait awhile (like a few weeks) then email seller support and Jeff again. They legally cant hold your money forever. They would have to refund all the customers or pay you!

Re: Amazon keeping my money after the 90 day hold
 

May want to really read their term and conditions

They do keep money forever sometimes

Re: Amazon keeping my money after the 90 day hold
 

They do keep some money forever - has happened to bunch of us here sadly

Re: Amazon keeping my money after the 90 day hold
 

They can't keep your money - if you write good letter to them or call them and describe professional your situation your money will appear in your bank account.

If you talk to them and write letters like amateur, this kind of thing happens in Amazon money disappears.

Write to Jeff, performance team, call them someone from them will reply to you.

Re: Amazon keeping my money after the 90 day hold
 

Yeah that really sucks in these situations... Although, they can't really prove that items were inauthentic (unless they go to trial, which they won't).

Having said that, there is a way you might be able to retrieve the money.

Re: Amazon keeping my money after the 90 day hold
 

That is just not how Amazon operate im afraid

Re: Amazon keeping my money after the 90 day hold
 

i am afraid you have lost this battle, Amazon is keeping seller funds and not replying to their emails, thats why Jeff became the richest person in the world.