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Old 09-15-2018
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Default Just a simple question. Not clear on who to send my appeal email to.

I received this email from "listings-report-proactive@amazon.com"

"Hello,

To help with the review process, please send the following information. All fields will need to be completed to move forward with your appeal.

-- Length of time you have been in business
-- Sources of your Amazon inventory, include invoices from past 6 months
-- Storage location of inventory
-- Addresses of any retail locations
-- Link to business website
-- Links to other websites that you actively sell on
-- Tracking information for recently shipped orders if applicable, found on the Manage Orders page in Seller Central (https://sellercentral.amazon.com/gp/orders-v2/list)
-- Tax ID or Dun and Bradstreet (D-U-N-S) Number

We will send you an email when our review is complete"

I have no problem replying with all the needed info. Just a simple question for the experienced ones here. Am I replying directly to the email from
listings-report-proactive@amazon.com. Or am I creating a separate email to seller-performance@amazon.com or review-seller-appeals@amazon.com? I'm not sure who to reply to. I replied directly to the email yesterday and the same exact email just came in again from listings-report-proactive@amazon.com.
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Old 09-15-2018
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Default Re: Just a simple question. Not clear on who to send my appeal email to.

Reply to whomever sent the email.
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Old 09-15-2018
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Default Re: Just a simple question. Not clear on who to send my appeal email to.

Make sure to provide them a website where you sell your goods

A listing violation suspension is extremely hard to pass

There were items you listed/sold that were brand or trademark related which you weren't approved to be selling
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Default Re: Just a simple question. Not clear on who to send my appeal email to.

Quote:
Originally Posted by Beautiful View Post
Make sure to provide them a website where you sell your goods

A listing violation suspension is extremely hard to pass

There were items you listed/sold that were brand or trademark related which you weren't approved to be selling
Thanks for the response. Yeah I created a site and put all the items on there. I also put my Amazon Name and address in the "Contact Us" page. I also have real invoices.
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Default Re: Just a simple question. Not clear on who to send my appeal email to.

Quote:
Originally Posted by RustyShackelford View Post
Reply to whomever sent the email.
Weird thing is. I replied directly to the email. But then today got the same email again from that same email address.
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Old 09-15-2018
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Default Re: Just a simple question. Not clear on who to send my appeal email to.

If you go into the amazon communications case log do or the performance metrics, do you see an "appeal" button?

Or even in the email do you see an appeal button?
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Default Re: Just a simple question. Not clear on who to send my appeal email to.

Quote:
Originally Posted by Jclee4 View Post
Weird thing is. I replied directly to the email. But then today got the same email again from that same email address.
Did it say we need more information. Keep in mind many replies from amazon are automated its a bit replying.
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Old 09-15-2018
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Default Re: Just a simple question. Not clear on who to send my appeal email to.

Quote:
Originally Posted by SaiJin View Post
If you go into the amazon communications case log do or the performance metrics, do you see an "appeal" button?

Or even in the email do you see an appeal button?
Not for this particular message.
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Default Re: Just a simple question. Not clear on who to send my appeal email to.

Quote:
Originally Posted by RustyShackelford View Post
Did it say we need more information. Keep in mind many replies from amazon are automated its a bit replying.
No it was just a duplicate of the previous I replied by email to.
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Default Re: Just a simple question. Not clear on who to send my appeal email to.

Have you guys ever sent an email to listings-report-proactive@amazon.com and received a response?
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Old 09-17-2018
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Default Re: Just a simple question. Not clear on who to send my appeal email to.

Quote:
Originally Posted by Beautiful View Post
Make sure to provide them a website where you sell your goods

A listing violation suspension is extremely hard to pass

There were items you listed/sold that were brand or trademark related which you weren't approved to be selling
So I replied directly to the email they sent me with the info they requested over 24 hours ago. How long do they normally take on average to reply to this type of email?
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Old 09-17-2018
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Default Re: Just a simple question. Not clear on who to send my appeal email to.

It depends, it can take 3 hours, but it can also take a couple of days.

Normally for appealing, they have an email for that. I forgot what it's called but if you call them, they can give it to you. it's something like: appeals-....@amazon
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Old 09-18-2018
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Default Re: Just a simple question. Not clear on who to send my appeal email to.

Quote:
Originally Posted by Jclee4 View Post
So I replied directly to the email they sent me with the info they requested over 24 hours ago. How long do they normally take on average to reply to this type of email?
That's a good sign if they are taking more than 24 hours

Typically the denials happen fast, within a couple hours typically

Hopefully it works out for you
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