Just a simple question. Not clear on who to send my appeal email to.

[Jclee4]

I received this email from "listings-report-proactive@amazon.com"

"Hello,

To help with the review process, please send the following information. All fields will need to be completed to move forward with your appeal.

-- Length of time you have been in business
-- Sources of your Amazon inventory, include invoices from past 6 months
-- Storage location of inventory
-- Addresses of any retail locations
-- Link to business website
-- Links to other websites that you actively sell on
-- Tracking information for recently shipped orders if applicable, found on the Manage Orders page in Seller Central (https://sellercentral.amazon.com/gp/orders-v2/list)
-- Tax ID or Dun and Bradstreet (D-U-N-S) Number

We will send you an email when our review is complete"

I have no problem replying with all the needed info. Just a simple question for the experienced ones here. Am I replying directly to the email from
listings-report-proactive@amazon.com. Or am I creating a separate email to seller-performance@amazon.com or review-seller-appeals@amazon.com? I'm not sure who to reply to. I replied directly to the email yesterday and the same exact email just came in again from listings-report-proactive@amazon.com.

[RustyShackelford]

Reply to whomever sent the email.

[Beautiful]

Make sure to provide them a website where you sell your goods

A listing violation suspension is extremely hard to pass

There were items you listed/sold that were brand or trademark related which you weren't approved to be selling

[Jclee4]

Originally Posted by Beautiful

Make sure to provide them a website where you sell your goods

A listing violation suspension is extremely hard to pass

There were items you listed/sold that were brand or trademark related which you weren't approved to be selling

Thanks for the response. Yeah I created a site and put all the items on there. I also put my Amazon Name and address in the "Contact Us" page. I also have real invoices.

[Jclee4]

Originally Posted by RustyShackelford

Reply to whomever sent the email.

Weird thing is. I replied directly to the email. But then today got the same email again from that same email address.

[SaiJin]

If you go into the amazon communications case log do or the performance metrics, do you see an "appeal" button?

Or even in the email do you see an appeal button?

[RustyShackelford]

Originally Posted by Jclee4

Weird thing is. I replied directly to the email. But then today got the same email again from that same email address.

Did it say we need more information. Keep in mind many replies from amazon are automated it’s a bit replying.

[Jclee4]

Originally Posted by SaiJin

If you go into the amazon communications case log do or the performance metrics, do you see an "appeal" button?

Or even in the email do you see an appeal button?

Not for this particular message.

[Jclee4]

Originally Posted by RustyShackelford

Did it say we need more information. Keep in mind many replies from amazon are automated it’s a bit replying.

No it was just a duplicate of the previous I replied by email to.

[Jclee4]

Have you guys ever sent an email to listings-report-proactive@amazon.com and received a response?

[Jclee4]

Originally Posted by Beautiful

Make sure to provide them a website where you sell your goods

A listing violation suspension is extremely hard to pass

There were items you listed/sold that were brand or trademark related which you weren't approved to be selling

So I replied directly to the email they sent me with the info they requested over 24 hours ago. How long do they normally take on average to reply to this type of email?

[SaiJin]

It depends, it can take 3 hours, but it can also take a couple of days.

Normally for appealing, they have an email for that. I forgot what it's called but if you call them, they can give it to you. it's something like: appeals-....@amazon

[Beautiful]

Originally Posted by Jclee4

So I replied directly to the email they sent me with the info they requested over 24 hours ago. How long do they normally take on average to reply to this type of email?

That's a good sign if they are taking more than 24 hours

Typically the denials happen fast, within a couple hours typically

Hopefully it works out for you