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Stealth Account Suspended After a Year?!
 

I bought stealth account before a year and i was suspended several times and amazon requested invoices several times and i provided them. They last requested invoices on Dec 2017. Once i was reinstated i made lots of sales until 30 Oct 2018 and everything was fine. On 31 Oct 2018 i put my account on vacation mode because i was not able to work for several days and all my listings are inactive as you know once i go to vacation mode.

Today 1 Nov 2018 i was suspended again for a stupid reason for that i may sell unauthentic products and they want invoices again and they provided several ASIN's at the end of the email.

What should i do now? Do i need to provide them invoices again as before? I don't know why they suspended when i'm in vacation mode and those ASIN's are in my store but are not active. How that is possible? They didn't requested anything for 10 months when my account was active and once put on vacation they see something on radar?

Re: Stealth Account Suspended After a Year?!
 

I provided good POA to amazon and same invoices which i used last year to reinstate but they keep sending me same email for that they want invoices. What should i do?

Re: Stealth Account Suspended After a Year?!
 

provide them with additional invoices that covers all products sold in that time frame

Re: Stealth Account Suspended After a Year?!
 

They requested invoices for only 3 ASIN's. In last 365 days i sold more than 1000 orders. Do you mean to send invoices for all those sold items? That is not logical. Can you tell what you mean?

Re: Stealth Account Suspended After a Year?!
 

Yes for all sold items, even if it’s 100,000 units.

Re: Stealth Account Suspended After a Year?!
 

That must be a joke?!

Re: Stealth Account Suspended After a Year?!
 

Its common these days to be requested invoices to cover the products you were selling

Re: Stealth Account Suspended After a Year?!
 

I send them professional POA and invoices they requested but they for the 4th time send me the same message for reply as following:

“Your Amazon selling account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the below issue(s).

Why is this happening?
You have not sent us the information we requested to address concerns about the authenticity of your listings. In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items. The sale of counterfeit products on Amazon is strictly prohibited.

You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:
-- Amazon Anti-Counterfeiting Policy (https://sellercentral.amazon.com/gp/help/201165970)
-- Policies and Agreements (https://sellercentral.amazon.com/gp/help/521)

How do I reactivate my account?
To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.

You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

How do I send the required information?
Please send the required information to pq-review@amazon.com.

What happens if I do not send the requested information?
If we do not receive the requested information within 90 days, we will permanently withhold any payments to you.”

What should i do? I cant understand what they want i send them everything?

Re: Stealth Account Suspended After a Year?!
 

I would check all the details again and make sure you invoices covers all the products sold in the period they are requesting

Your POA must answer all the issues they brought up as well

Re: Stealth Account Suspended After a Year?!
 

I send Amazon again POA and invoices they requested and they last response to me was. I send them same invoices as before but this time i hide pricing as they told i can.

"Hello,

We reviewed your account and the information you provided, and we have decided that you may no longer sell on Amazon.com because you have supplied documentation to Amazon which appears to be forged or manipulated.

If you do not appeal this decision within 90 days, we will permanently withhold any payments to you and FBA inventory of the items that caused "inauthentic" complaints will be destroyed at your expense.

To appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/...fications.html).

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com. "


I submitted same invoices for the third or fourth times and they never told "forged or manipulated" they always just said to me that "You have not sent us the information we requested to address concerns about the authenticity of your listings. "

This last time said "forged or manipulated". Can the reason be that i hide pricing information?

Can someone recommend me what to do ?

Re: Stealth Account Suspended After a Year?!
 

That's it account gone
You had enough chances which is wasted by yourself

They called your supplier and unable to confrim so account gone move on to new account

Re: Stealth Account Suspended After a Year?!
 

What will happen with money on the balance?

Re: Stealth Account Suspended After a Year?!
 

I still have option to Appeal. Is there anything i can do ?

Re: Stealth Account Suspended After a Year?!
 

You have to wait 90 days to see if they will disburse or make it difficult

Try to determine what caused the issue. If its a call to invoice, those are difficult to avoid

Re: Stealth Account Suspended After a Year?!
 

If it's inauthentic suspension, they will keep the money...

So I suggest you try do something to get this fixed.

Are the invoices real that they can call the supplier or not?

Re: Stealth Account Suspended After a Year?!
 

Invoices are not real because products are from Walmart and they are made up invoices. I was reinstated with same invoices before several months. On the invoice there is walmart customer support phone. I doubt they called walmart because they have to wait long time until they can connect with customer support at all. I dont know..

Re: Stealth Account Suspended After a Year?!
 

You messaged my website a few days ago in regards to this.Please look for our response and stop listening to these aspkin people.

Re: Stealth Account Suspended After a Year?!
 

When you blurred the images/invoices did you use photoshop or paint? As that will make amazon think you are forging documents. You have to print the invoices and then black out the prices and then scan the invoices and send Amazon that.

Re: Stealth Account Suspended After a Year?!
 

This is similar to a appeal posted on amazon forums “
Our account was suspended for “manipulating or forging a document”

Our first submission of the invoice in question was an edited version, in that we edited the document with Adobe software in order to block out the unit costs/totals. When we responded to the suspension email on XXXXX, we failed to correct the issue and sent a similarly edited version of the invoice. We have failed to recognize what constitutes manipulating or forging a document and we have now realized that this may be the source of the issue. Please review the attached original, unaltered invoice for our purchase in question.

We apologize for any issue we have caused Amazon and its associates.
Signed,
XXXXX
“

Re: Stealth Account Suspended After a Year?!
 

Good advice right here!

Printing and then photographing is the way to go

Make sure to remove meta-data and EXIF info from the JPG when you do

Re: Stealth Account Suspended After a Year?!
 

I don't think this is the issue with blurring invoices. I print the invoice, photographed with my phone then uploaded .jpg to performance team. They again said its "forged or manipulated".

After that their response to me, i again send updated POA with updated invoice this time in pdf and not photographed, didn't mention that they said they are "forged or manipulated" and they last response to me was:

"Dear,

We received your submission but do not have enough information to reactivate your account.

Why did I receive this message?
You have not sent us sufficient information that we previously requested from you to address our concerns with your account. For privacy reasons, we do not provide details about our investigation methods.

What happens now?
Your account will remain deactivated and we may not respond to further emails about this issue.

If you have questions about this message, policy, or the information requested above, please ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/...us/performance). You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.
Sincerely,
Seller Performance Team
amazon.com
http://www.amazon.com"

What to do?

Re: Stealth Account Suspended After a Year?!
 

Why don't you appeal and draw out a well thought letter etc. Or maybe use services of marketplace here - amazon reinstatement?

Re: Stealth Account Suspended After a Year?!
 

I'm using service for POA from the forum marketplace. In my previous post i updated what happened last.

Re: Stealth Account Suspended After a Year?!
 

Can anyone help?

Re: Stealth Account Suspended After a Year?!
 

How old are the invoices which you are providing?

Re: Stealth Account Suspended After a Year?!
 

Reach out to ppl via PM and see who can help - be proactive

Re: Stealth Account Suspended After a Year?!
 

They are from October 2018. Amazon closed account on November 1.

Re: Stealth Account Suspended After a Year?!
 

Amazon is so strict nowadays.. good luck with your account

Re: Stealth Account Suspended After a Year?!
 

Does Amazon respond to emails even they say "we may no longer reply to your messages regarding this" ?

Re: Stealth Account Suspended After a Year?!
 

Did you ever contact try contacting Jeff?

Re: Stealth Account Suspended After a Year?!
 

Usually seller performance is done responding after they send that message

But you can try jeff@amazon.com and they usually respond at least 1 more time

Re: Stealth Account Suspended After a Year?!
 

I have negative balance of $600 on my account which was suspended 8 month ago and $7800 was held on it.

Amazon email me that:

"Dear,

We reviewed your account, and found that it has a balance due of -619.69 USD in US. In order to have your account reactivated, please pay your outstanding balance.

How do I reactivate my account?
To reactivate your account, please pay the balance due on your account. You can pay your balance online by wire transfer or check.
Online payment
-- To pay online, click the “Repay Balance” button on the Payments page under the Reports section of Seller Central (https://sellercentral.amazon.com/gp/...lement-summary).
-- If you need to update the charge method on file, select Account Info in the Settings section of Seller Central and choose Charge Methods (https://sellercentral.amazon.com/gp/...guration/index).
To pay by wire transfer or check, please follow the instructions at the bottom of this message.

What happens if I do not pay the balance due?
If you do not pay the negative balance on your account, your account will remain deactivated until the negative balance is resolved. We may continue to attempt to charge your account and to contact you regarding this negative balance."

They say that if i pay the negative balance they will reactivate my account. Can someone advice if this is real or not?

Email was sent from: merchant-balance@amazon.com

Re: Stealth Account Suspended After a Year?!
 

Any help on that?

Re: Stealth Account Suspended After a Year?!
 

What was the suspension reason?

Re: Stealth Account Suspended After a Year?!
 

Invoice request for 3 ASIN's provided them and they said they are "forged and manipulated" and they kept all my money on the account $7800 and they said they wont reply to my messages but now they are saying i have $600 negative balance and if i pay it they will reactivate my account.

Re: Stealth Account Suspended After a Year?!
 

Here is my opinion :
Forged invoices are notated to your account and tough to recover from.

My guess is they are trying to recover their $600. Then won't restore your account. It's the billing vs suspension departments not knowing what each are doing.

But if you don't pay it, then you won't ever have any chance to restore the account.

Re: Stealth Account Suspended After a Year?!
 

I had the same issue. They were holding around 4k and then suddenly my balance went down mines exact same amount (-4k). They tried the charge me that amount. Thank god I realized that a few days before and put a hold on my card. Filed a complaint with the BBB. Amazon apologized for the issue and stated they will fix it soon. My balance is now zero instead of 4k (at least not negative) but 4k is still missing. (account suspended for forged a year ago)

Re: Stealth Account Suspended After a Year?!
 

Good proactive move so to say

Re: Stealth Account Suspended After a Year?!
 

After a year of suspension as last reply from Amazon last year was invoices i provided are "forged or manipulated" and they wont reinstate my account and transfer my funds which are $8000.

I tried my chance before few days to email Amazon again and they replied with same things again for request for invoices for same ASIN's even though they told they wont respond anymore because invoices are forged or manipulated.

"Dear Seller,

We received your submission but do not have enough information to reactivate your listings at this time.

Please send the following information for the items listed at the end of this email:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.

How do I send the required information?
Please submit this information to pq-seller-assessment@amazon.com.

What happens if I do not send the requested information?
If we do not receive the requested information, your listings will remain deactivated. If these problems persist, we may deactivate your Amazon seller account.

You can view your account’s performance at (https://sellercentral.amazon.com/per...d?ref=ah_em_pq) or select Account Health on the home screen of the Amazon Seller app on your iOS (https://itunes.apple.com/us/app/amaz...er/id794141485) or Android (https://play.google.com/store/apps/d....android&hl=en) device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

-------------------------------------
3 ASIN's
-------------------------------------
Sincerely,
Seller Performance Team
amazon.com
http://www.amazon.com"

Is there any way for reinstatement without invoices?