Refund will influence in my ODR ?

[callvince]

Anyone know how to say
if I return the amount paid to my client
before him
open a complaint A to Z
this refund
will influence
in my ODR (order defect rate) Metrics?

Thank you in advance for any help.
Good work, everyone.

[Freakzilla]

Refund is fine, as long as there aren't lots of refunds.

[Beautiful]

refunds/partial refunds do have an effect on seller metrics, its not usually a big deal unless its happening a lot