Amazon account problem...need urgent help!

[mrnocap]

I have been going back and forth with Amazon SP, Still without a resolution. Any and all information in regards my issue is greatly appreciated.

Here is my situation, sorry for the length but don't want to leave anything out:

Originally opened my account as a pro account then switched to individual while I was waiting for my trademark for brand registry.

After about 2-3 months went by waiting for my trademark, and about 1 week ago from todays date, I re-upgraded the account to pro again and was given the typical "within 72 hours your account will be deactivated for review" response.

Next I got this email:
Hello,

Your Amazon Seller account has been deactivated and your listings have been removed.
Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).

Why is this happening?
We are reviewing your Amazon Seller account for the reason(s) listed below. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products.

How do I reactivate my account?
To reactivate your selling account, please address the following concern(s):

{1.} We are unable to verify some of the information you provided in your Amazon seller account.

Please send the following documents to seller-performance@amazon.com and confirm there is a valid credit card on file:
-- Utility bill with name and address visible
-- Business license, if applicable
-- If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.

How do I send the required information?
Please send the required information by replying to this email.


So, as a result, I sent them
Utility Bill (name & address matched account info)
I do not have a business license so its not applicable
Invoice (name & address matched account info)

Within 6 minutes I received this:
Dear ,

We received your submission but do not have enough information to reactivate your account at this time.
How do I send the required information?
Submit this information at https://sellercentral.amazon.com/cu/contact-us.

What happens if I do not send the requested information?
If we do not receive the requested information within 14 days of the original notification, your account will remain deactivated.

We're here to help
If you have questions about this policy or information requested above, please contact us at https://sellercentral.amazon.com/cu/contact-us. Additionally, please find assistance creating a plan of action at https://sellercentral.amazon.com/gp/help/G201623610.

You can view your account performance at https://sellercentral.amazon.com/per...d?ref=ah_em_op or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download iOS App at https://itunes.apple.com/us/app/amaz...er/id794141485
-- Download Android App at https://play.google.com/store/apps/d...droid&hl=en_US
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com

So at this point I was entirely confused, so I contacted seller support, and a supervisor told me that a performance notification possiblly needed a plan of action regarding a policy warning from months ago. I never sold on this account, but when I first made it, I added a product that I was possibly going to sell, who were the ones that created the listing.(I was not) As a response I replied with a short and simple plan of action, as well with the same utility bill and invoice which still matched the name and address on the account.


I then got this:
Hello,

We are reviewing your Amazon.com seller account. During our review, you will not be able to sell on Amazon.com.

Please ship any open orders. If you have any funds in your account, they will be available after any amounts paid for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.

You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-funds@amazon.com.

Please provide the following documents and confirm there is a valid credit card on file:

--Utility bill with name and address visible
--Business license, if applicable
--If you have active listings, include copies of invoices, receipts, contracts or delivery orders from your supplier issued in the last 90 days.

You can send files in .pdf, .png, or .gif format. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. Please submit your documents by following this link: https://sellercentral.amazon.com/cu/contact-us.

Once we receive your documents, we will review them and decide whether you may sell on Amazon.com again.

I thought this was interesting because although I sent in a plan of action and the documents, they responded with this, asking for the documents again. Maybe it was because this was regarding the plan of action? Im not sure. As a result, I figured to try and send in a different invoice that is from my supplier in the U.S. I decided to try to use another invoice because it was from another, more reputable seller. I submitted the documents by follow the link they gave me (https://sellercentral.amazon.com/cu/contact-us.) on Friday, the 9th.

Last night, Sunday night (11th), I got a response from them with the following:

Dear,

Your Amazon Seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you and may be held for 90 days or longer. Please ship any open orders to avoid further impact to your account.

Why is this happening?
This decision was made after reviewing both your account and the information provided.

Has your account been deactivated in error?
If you believe there has been an error, please submit an explanation. Your explanation should include the following information:
-- Evidence or examples that demonstrate that your account complies with our ${Seller specific violation – e.g. “Restricted Products Policy”}.

How do I send the required information?
Submit this information at https://sellercentral.amazon.com/cu/contact-us.
Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com


At this point, I am just super confused because this response isn't even asking for any more documents. Im not sure if this is regarding the plan of action that I sent them, or if it was a response from the documents that I sent them Friday with the new, more reputable supplier.