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Re: Suspended for Invoice + Auth. letter
 

3 times they replied with this same template canned email basically..the account is made with a real new llc under a family members info/address etc so its not even really a stealth i guess...and the invoices are real..so no clue at this point...



"We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s):

You are offering items that may be inauthentic. A list of these items is provided below:

-------------------------------------
ASIN: ----------
-------------------------------------

Please send us the following information:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible."

Re: Suspended for Invoice + Auth. letter
 

I just had the same problem. Tried to verify with invoices and authorization letter but it says the same message. Now the account have no more appeals left so it’s basically dead. Not sure why it happened since the created invoices and letter was made exactly to the manufacturer website. Did not receive no calls either. Anyone know what I did wrong ?

Re: Suspended for Invoice + Auth. letter
 

I've had the same issue these days. It's not like I'm doing a major brand, I own the brand on another account. They just keep repeating the same exact nonsense, seems to be an issue everyone is experiencing.

"We received your submission but do not have enough information to reactivate your ability to sell on Amazon at this time. Please address the following concern(s):

You are offering items that may be inauthentic. A list of these items is provided below:

-------------------------------------
ASIN: ----------
-------------------------------------

Please send us the following information:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Contact information for your supplier, including name, phone number, address, email, and website.

You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. You may remove pricing information, but the rest of the document must be visible."

Re: Suspended for Invoice + Auth. letter
 

If you appeal 3-4 times and doesn’t go through your account is done

Re: Suspended for Invoice + Auth. letter
 

What kind of information did you send to amazon ?

Re: Suspended for Invoice + Auth. letter
 

Let’s say the brand I’m selling is xxx and I go to xxx.com and make a creative invoice stating that all products are bought from xxx.com and all the information is based on their website . how can it not be a verified supplier ?

This is what’s happening with me now

Re: Suspended for Invoice + Auth. letter
 

It could work I know many people that do that very thing

But if you want the highest rate of success, you'll need legit vendors that amazon knows of, accepting the call to confirm stock purchases

Re: Suspended for Invoice + Auth. letter
 

I summited invoices with phone number that can be verified but amazon never called