eBay Suspended & PayPal Limited Forums

I can't say you are correct:
https://sellercentral.amazon.com/gp/...language=en_US

Go over 1% ODR, you lose buybox for starters and usually get suspended shortly after.

user3657

02-01-2019 10:42 PM

Re: Negative Feedback Help

Quote:

Originally Posted by amazonveteran (Post 975087)

How can you tell they are bots? Just trying to reverse engineer your thinking because I do not believe its bots, just your reason is not compelling enough for someone to give enough care to read.

No matter how you put in the request, reason, etc, if there is feedback in the ticket the bots will pick it up and you always get the same response.......

amazonveteran

02-02-2019 07:59 PM

Re: Negative Feedback Help

Quote:

Originally Posted by user3657 (Post 975642)

No matter how you put in the request, reason, etc, if there is feedback in the ticket the bots will pick it up and you always get the same response.......

Thats not true. A person does take over to give the response if you can get to one.

amazonveteran

02-18-2019 11:50 AM

Re: Negative Feedback Help

Bump for anyone needing help.

auga	03-19-2019 04:52 AM

Re: Negative Feedback Help

buyer left negative because item was not received. I have refunded the order and tracking is showing item delivered to the correct address amazon is refusing to remove the feedback. Tried contacting the buyer through messages - no response. Should I try to call them? Account is new so this 1 negative is just killing me...

auga	03-19-2019 06:34 AM

Re: Negative Feedback Help

Well cause I thought this will help me convince the buyer to remove it plus from my experience chances are a follow up of AZ claim or chargeback which with no signature confirmation will be awarded to the buyer. My question is rather is there any danger for the account if I go ahead and contact the buyer directly by phone. I see that is against the amazon policy but... no other way really
Do they record calls through this crappy forward phone system they have in place to hide the real numbers, anyone knows?

Pedroalva

03-19-2019 04:12 PM

Re: Negative Feedback Help

Quote:

Originally Posted by amazonveteran (Post 973350)

Hey guys, new here but not new to Amazon.

I wanted to offer some help with those struggling to remove negative feedback and share some of my best practices. Feel free to post up your challenge.

It depends what the feedbacks are about..
If Amazon do not want to remove you can try to convince the buyer
like sending a replacement , partial refund ecc.. but always in the limit

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