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Originally Posted by tinsoldier Sorry if this comes across a bit blunt but I'm simply going to say it as it is.
Considering you started this thread offering your 'experience' on the matter of feedback removal and that you even (against forum rules) tried to offer your services via your website I find it worrying that you dont know how the feedback removal system now works. |
Correct, I did try to sign up to be a vendor to support the forum and the people on here. I have 8 years of experience as a high volume MFN seller with a fully dropship based model. You can imagine the amount of issues that come up from that model and best practices that need to be created to continue sales and service customers properly.
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ALL feedback removal requests are initially screened by bots. Product reviews and clearly inappropriate ones are removed instantly. At this stage no human intervention happens whatsoever. If it is not auto-removed then you can progress the matter by appeal. It is at this point that a human will look at it and, in the main, being low level saps who's first language is not English they'll dig out their keyword cribsheet to try and make a decision as to which stock reply to send you depending on whether they've removed it or not.
It is somewhat of an oxymoron for you suggest that 'your reason is not compelling enough for someone to give enough care to read' because by definition they need to read it to determine if it is compelling or not! Thats assuming the poor sap understands it.
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If you submit removal for feedback based on amazon design like this example,
https://screencast.com/t/lOySfLoogyR, you are 100% correct, it will always go through a bot. There are avenues to take to ensure a rep will look at it, hence the purpose of my comment. As well, if you try now to reopen a case that was already done via a bot based on the method above, you will find that the response will be to auto-close your case and suggest you have already done the appeal. Some accounts report thats not always the case, but for the vast majority it seems to be.
The goal is to get in front of someone to plead your case if it is in fact incorrect or there is reason to believe it should not be live. Sometimes, its just false statements, wrong star chosen etc. The tough part we all have to deal with is that Amazon blocks a lot of communication from customers or lets the customer opt out. So trying to reach out is hard as well, unless you send post cards or something by mail.
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Personally, I think that the vast majority of genuine undeserved negs are removed by Amazon and that the odd one which seems unfair is an occupational hazard we need to live with. No need to blow it out of proportion....no need to pay anyone to help with their removal. |
Your experience may be very different than mine or many others about amazon bots doing a great job at removing correct feedback. They will get better over time, but for now I continue to see false positives. We could also say that most suspensions are properly executed by the Amazon teams and that being suspended is just an occupational hazard. Yet this forum is dedicated to just that.
For most on here, they are FBA sellers building a brand. So they are worried about product feedback, IP infringement, counterfeit goods etc. MFN sellers live and die by ODR from feedback and claims because we cannot get 100% of our feedback removed since its not FBA. And most MFN sellers drop ship, hence issues can arise and its beyond crucial to get in touch with customers, similar to product reviews. But its the same issue on both sides, its nearly impossible. And amazon will push people to an A-to-Z claim before they just have the customer chat with the seller.
So we have to find ways work with Amazon.