Negative Feedback Help

[auga]

Well cause I thought this will help me convince the buyer to remove it plus from my experience chances are a follow up of AZ claim or chargeback which with no signature confirmation will be awarded to the buyer. My question is rather is there any danger for the account if I go ahead and contact the buyer directly by phone. I see that is against the amazon policy but... no other way really
Do they record calls through this crappy forward phone system they have in place to hide the real numbers, anyone knows?

[Pedroalva]

Originally Posted by amazonveteran

Hey guys, new here but not new to Amazon.

I wanted to offer some help with those struggling to remove negative feedback and share some of my best practices. Feel free to post up your challenge.

It depends what the feedbacks are about..
If Amazon do not want to remove you can try to convince the buyer
like sending a replacement , partial refund ecc.. but always in the limit