New Performance requirements ...

[marvydocs]

Hello,

as usual, Amazon is making it harder by time, lately i was trying to open new accounts, but everytime now after uploading the utility bill to the performance, i recevie this message :

"Dear Seller,

We received your submission but do not have enough information to reactivate your account at this time. To reactivate your account, please send the following:

-- Greater detail on evidence or examples that demonstrate that your account has complied with our policy.

How do I send the required information?
Submit this information at https://sellercentral.amazon.com/cu/contact-us.

What happens if I do not send the requested information?
If we do not receive the requested information within 14 days of the original notification, your account will remain deactivated.

We're here to help
If you have questions about this policy or information requested above, please contact us at https://sellercentral.amazon.com/cu/contact-us. Additionally, please find assistance creating a plan of action at https://sellercentral.amazon.com/gp/help/G201623610.

You can view your account performance at https://sellercentral.amazon.com/per...d?ref=ah_em_op or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
-- Download iOS App at https://itunes.apple.com/us/app/amaz...er/id794141485
-- Download Android App at https://play.google.com/store/apps/d...droid&hl=en_US

Sincerely,
Seller Performance Team
Amazon.com
http://www.amazon.com"

I've sent them a message says that i've opened my account recently, and i haven't sell or creat any listings as i've been prevented from selling right after receiving this message, and that i'm trying to bulid a trusted store and the satisfaction of the customers is my target and that i'm not gonna break any rules, but they're replying with an automatic message says that my account has been deactivated and if i feel that it has been deactivated in error, then i should send a message explaining with a great evidence or example that i didn't violate their policy, i've also done that and i'm kept sending this message to them since 5 days, but they're ignoring it.

Any Solutions ??

[Beautiful]

Did you submit the business license as well or only utility?

If only utility, its probably because they want the business doc as well.

Most people don't have business licenses. Most people are sole proprietors. This would be a ridiculous and arbitrary requirement.

[olwjfl]

Usually when they ask for utility bills, they will need the bussiness docs and the invoice of your products as well.

[marvydocs]

Originally Posted by Beautiful

Did you submit the business license as well or only utility?

If only utility, its probably because they want the business doc as well.

I've submitted only utility bill, i don't have business license, any other ways ?

[Beautiful]

Gotta think creatively. Google the information they are requesting and see if you can get one.

[marvydocs]

Originally Posted by Beautiful

Gotta think creatively. Google the information they are requesting and see if you can get one.

I've googled them but i've got no results

[rsot]

Originally Posted by marvydocs

I've googled them but i've got no results

Reach out to purple names (moderators) for some guidance to whom is good for this around here...

[newjerseymax]

You have to give them whatever they ask for. No matter your opinion.

But often what they ask for makes no sense or they can't be bothered to read the information given to them even when it's exactly what they asked for.

[Beautiful]

Yep... I think everyone is annoyed by amazons method of verifying information at this point

[RustyShackelford]

Originally Posted by Beautiful

Yep... I think everyone is annoyed by amazons method of verifying information at this point

wait until you send legit invoices and they say theyre forged. According to seller forums its been happening a lot.

[marvydocs]

The problem is, I couldn't get what they're asking for, I will provide it if I could, but i don't understand which kind of "evidence" or "examples" they're asking for !! I don't think it's because of the business license as Beautiful said.

[goodgame]

Some jurisdictions allow for e-filing of an LLC and cancellation with a refund on your payment.

[marvydocs]

Thank you guys for trying your best to help, the solution appeared to be by emailing bezos team, I've emailed his team explainig the problem and I've received a message from one of his team says that my account has been reinstated.

If you're facing a similar problem, try this solution, I've mentioned to them that I'm new and mentioned what the performance team requested, and that i have no problems with any buyers and that i didn't violate any of Amazon's policy.

Good Luck.

[Beautiful]

Originally Posted by marvydocs

The problem is, I couldn't get what they're asking for, I will provide it if I could, but i don't understand which kind of "evidence" or "examples" they're asking for !! I don't think it's because of the business license as Beautiful said.

Yeah the pain is real, people are all over the amazon discussion forums with similar complaints.

Amazon is squeezing out your average Joe it seems.

Glad to hear you got your issues resolved

[livingtree]

What if your creating a new account and it ask for active listing invoices. Do you just tell them you dont have any invoices cause its new account or you just send them invoices anyways?

[rsot]

Originally Posted by The Demon

They haven't responded to me and I've emailed them twice.

Over what time period?

[lillyjill]

They simply don't want new sellers whether anyone wants to agree or not. They are making any excuse out in the universe to boot them out.

[lillyjill]

Originally Posted by The Demon

They'll be begging for new sellers in no time at this rate.

They don't need them. At the same time they won't block all the bot seller accounts made from china

[rsot]

Originally Posted by The Demon

Sorry, 3x to sp 3x to jeff. Over 2 weeks

Clearer - that's quite a bit of e-mails

[auga]

Originally Posted by lillyjill

They don't need them. At the same time they won't block all the bot seller accounts made from china

Well said!