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Negative Feedback Help
 

Hey guys, new here but not new to Amazon.

I wanted to offer some help with those struggling to remove negative feedback and share some of my best practices. Feel free to post up your challenge.

Re: Negative Feedback Help
 

I do love those. In these instances, I try to let Amazon know that the email has nothing to do with the review. While its a bit far fetched, we have had them remove these in the past. You can also say that its a product review, suggesting the product is "ok" and giving it 3 of 5 stars.

Per usual, will need a few passes to get some attention to it. I have always had 100% of 3 stars removed.

Re: Negative Feedback Help
 

buyer leave negative because item was not received. I have refunded the order and tracking is showing item delivered to the correct address amazon is refusing to remove the feedback...

Re: Negative Feedback Help
 

I wouldnt get any hopes up. Feedback removal is up to the rep. I guess some reps dont care. I have gotten some removed that should not have been removed and some that clearly should be removed I could never get removed.

You'll have the best luck by speaking clear and being nice.

Re: Negative Feedback Help
 

Welcome to the forum OP - all the best as master :thumb:

Re: Negative Feedback Help
 

You can work on getting these removed, but it takes a lot of effort and the chances are very low. I know its near impossible to contact the customer as well. These are the lowest % chance of removal, unless they mention something in the review thats offensive or can be construed as incorrect.

Re: Negative Feedback Help
 

On that last part, I cannot fully agree. It seems that being stern and forthright is really what gets things done. Amazon employees have a big part of their pay based on customer ratings. Thats why if you are irate, you usually get what you want. Hence why they push everything to be an A-to-Z claim and don't just tell the customer to contact you. Customer reviews are the highest portion of their pay/bonus, then comes the vendor.

For all of those saying our voices don't matter, they do.

Re: Negative Feedback Help
 

Thank you!

Re: Negative Feedback Help
 

nope. Do you think Amazon is rating their feedback support? Thats like giving SP a direct phone line. Those guys are reviewed on other metrics.

Re: Negative Feedback Help
 

My comment is not an inference. Its from the source. They of course have many other metrics and as I suggested, this is not heavily weighted, however it still is weighted.

Re: Negative Feedback Help
 

Happy Monday. Holler is you guys need anymore help :)

Re: Negative Feedback Help
 

I had someone ask to about removing feedback for an FBA order or two. These are always 100% removed. You can just submit a ticket and remove them. So for anyone with FBA orders that have negative feedback, no matter what it says, you can have it removed.

Re: Negative Feedback Help
 

yea, ive had a few removed. back to 100%...

Its automated though. It always gets fixed instantly. No calls.

Re: Negative Feedback Help
 

I am trying to get one removed now, im pretty sure most of the responses are bots. The trick is trying to confuse the bots so a human reads it.

Re: Negative Feedback Help
 

How can you tell they are bots? Just trying to reverse engineer your thinking because I do not believe its bots, just your reason is not compelling enough for someone to give enough care to read.

Re: Negative Feedback Help
 

Correct, I did try to sign up to be a vendor to support the forum and the people on here. I have 8 years of experience as a high volume MFN seller with a fully dropship based model. You can imagine the amount of issues that come up from that model and best practices that need to be created to continue sales and service customers properly.

If you submit removal for feedback based on amazon design like this example, https://screencast.com/t/lOySfLoogyR, you are 100% correct, it will always go through a bot. There are avenues to take to ensure a rep will look at it, hence the purpose of my comment. As well, if you try now to reopen a case that was already done via a bot based on the method above, you will find that the response will be to auto-close your case and suggest you have already done the appeal. Some accounts report thats not always the case, but for the vast majority it seems to be.

The goal is to get in front of someone to plead your case if it is in fact incorrect or there is reason to believe it should not be live. Sometimes, its just false statements, wrong star chosen etc. The tough part we all have to deal with is that Amazon blocks a lot of communication from customers or lets the customer opt out. So trying to reach out is hard as well, unless you send post cards or something by mail.

Your experience may be very different than mine or many others about amazon bots doing a great job at removing correct feedback. They will get better over time, but for now I continue to see false positives. We could also say that most suspensions are properly executed by the Amazon teams and that being suspended is just an occupational hazard. Yet this forum is dedicated to just that.

For most on here, they are FBA sellers building a brand. So they are worried about product feedback, IP infringement, counterfeit goods etc. MFN sellers live and die by ODR from feedback and claims because we cannot get 100% of our feedback removed since its not FBA. And most MFN sellers drop ship, hence issues can arise and its beyond crucial to get in touch with customers, similar to product reviews. But its the same issue on both sides, its nearly impossible. And amazon will push people to an A-to-Z claim before they just have the customer chat with the seller.

So we have to find ways work with Amazon.

Re: Negative Feedback Help
 

You are correct, good feedback does not put your account at risk, but negative feedback does. And yes, please post up your negative feedback and myself and others can assist. That was the whole purpose of this thread.