Amz asked evidence that demonstrate that account has complied with policy
Hi,
My account was suspended due to ODR higher than 1% (buyer left negative feedback because some didn't receive their order and also late delivery). On top of the details on the root cause, actions have been taken to resolve the issue and action taken to prevent the issue from happening in the future, now Amazon requires to provide "Greater detail on evidence or examples that demonstrate that your account has complied with our policy."
I really have no idea what information I should include as an evidence. Any advice?
Thank you!
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