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Old 2 Weeks Ago
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Default Order Defect Rate question

Hi so I recently got an A-to-Z claim on my account which affects ODR. From what I read, we should aim to be below 1% for this. Right now, my ODR rate is around .4% because of this claim , if I want to bring this down to 0%, do I still need to keep selling? Or will this eventually get down to 0% even if I don't sell for 60 days?
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Default Re: Order Defect Rate question

go to AMZN seller forum
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Old 2 Weeks Ago
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Default Re: Order Defect Rate question

Selling more, without issue, will reduce the defect rate. Without further sales it will eventually correct itself but if it was me I'd adopt the former approach and look to sell more to ease the issue.
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