I need help about AMazon suspension

[AmazonSeller]

Here we go guys, up and running done all the work.
Then Second week in this :-
Greetings from Amazon.co.uk,
As part of our ongoing commitment to improving the customer experience on Amazon.co.uk, we are conducting a review of your Amazon.co.uk selling account. During this review your selling privileges will be suspended and your funds will be reserved in your Amazon Payments account for up to 30 days.

Please know this is not necessarily a negative reflection of your selling history. This action is taken regularly on marketplace selling accounts across the Amazon platform, particularly where sales volumes or inventory levels are not supported by sufficient buyer feedback or established sales history. Account reviews may also be the result of increases in negative feedback, chargebacks or A-to-z Guarantee claims received.

During this review we will be evaluating the performance of your account, including customer feedback and A-to-z Guarantee claims received. It is important that you fulfill orders completed before the removal of your listings, as we will use buyer feedback from your orders as part of the review.

While our review can take as many as 30 days to complete, you may be able to expedite the release of your funds by providing us with the following information:

1. Tracking numbers for items dispatched with corresponding Amazon.co.uk order numbers
2. Current retail or online sales channels including links to selling pages
3. Detailed explanation of your business including your source of inventory
4. Amount of inventory you plan to list for sale on Amazon.co.uk and availability of items for dispatch

In order to contact us please visit our help pages on Amazon.co.uk under Help > Marketplace Selling FAQs > "Contact Seller Support by e-mail" and select "Respond to Seller Performance" from the subject line drop down menu. Sellers with Seller Central accounts can confirm shipments in Seller Central by clicking the "Orders" tab, then clicking "Confirm Shipment" and entering tracking information for fulfilled orders where available.

We will evaluate the information that you provide to us and respond accordingly.

You will be notified via e-mail when our account review is complete.


Warmest regards,

Seller Performance
Amazon.co.uk


HELP Please

[captainjack1980]

Hi, nothing to panic about. Its just par for the course for new Amazon sellers. Just do what they ask and it should be fine.

CaptainJack

[AmazonSeller]

Hi Captainjack, thanks for the help.

Im OK as I ca do some of what they want but not all. Can anyone help here?

1. Tracking numbers for items dispatched with corresponding Amazon.co.uk order numbers...........NO PROBLEM
2. Current retail or online sales channels including links to selling pages.....HELP
3. Detailed explanation of your business including your source of inventory......HELP
4. Amount of inventory you plan to list for sale on Amazon.co.uk and availability of items for dispatch.....HELP
Thanks

[GreenBean]

I'll leave no.2 alone for the moment.

No 3: you need to supply them with a business plan. The plan explains exactly what you are doing to use Amazon. They want to see that you have sound business practices.... have you?
No 4: are the items in stock, have you enough for orders or (god forbid) are you drop shipping. If you plan to sell 10dozen packets of tissues, have you the goods. See no.4: are your business practices sound?

No.2: bit of concern likely. May be related to the item/category you are selling? May also be related to the money you are making...Strangely this is covered by no.3
Amazon want to see a good seller offering top service. They differ from ebay....YOU have to sell YOU to AMazon

[trig]

and what if all my inventory come from China?

[GreenBean]

Inventory from anywhere has paperwork: does amazon say it needs to be in English?

[trig]

so bean, u really think if i sendthem them a packing slip from shanghai --it'll fly?

It should. There's no embargo currently against China. You ordered, you paid, it arrived, you put your markup on it, Amazon took their piece. You have paperwork. Business is business.

[JohnnyBoy]

I just woke up to that same account review. Not the first time, but maybe past reviews will give me a lil edge this time. Seems like during these reviews, Amazon want you to bend over and spread your cheeks.

[MERMAID]

Originally Posted by GreenBean

I'll leave no.2 alone for the moment.

No 3: you need to supply them with a business plan. The plan explains exactly what you are doing to use Amazon. They want to see that you have sound business practices.... have you?
No 4: are the items in stock, have you enough for orders or (god forbid) are you drop shipping. If you plan to sell 10dozen packets of tissues, have you the goods. See no.4: are your business practices sound?

No.2: bit of concern likely. May be related to the item/category you are selling? May also be related to the money you are making...Strangely this is covered by no.3
Amazon want to see a good seller offering top service. They differ from ebay....YOU have to sell YOU to AMazon

my merchant account is blocked. was the reason I opened another account of seller and the house of my friend and from there we sell. ok did I receive a new email saying the account is suspended for 30 or 40 days and they want the following details.

While Our review dog take as many as 30 days to complete, You May Be Able to expedite the release of your funds by Providing us with the Following information:

1. Tracking numbers for items dispatcher order with Amazon.co.uk Corresponding numbers
2. Current retail or online sales channels selling Including links to pages
3. Detailed explanation of your business Including source of your inventory
4. Amount of inventory you plan to list for sale on Amazon.co.uk and Availability of items for dispatch


I buy dvds from china (dhgate) the orders of products come to my house to sell in my house of my friend I say this because I worry about point number 2. 2. Current retail or online sales channels selling Including links to pages

good as said the products I get to my house and sell them in the house of my friend ... at this point amAzon can investigate if the person selling on amazon is the same as they bought, they ask for details NUMBER OF ORDERS, OR THAT?

PLEASE IF SOMEONE CAN HELP ME to write a letter describing my intentions ON AMAZON, ETC ON ALL ITEM
2. Current retail or online sales channels selling Including links to pages

FOR INFORMATION i give them if not happy waht? what about my money THE MONEY RETAINED?? i will get my money back?

THANKS FOR ANY HELP i LIVE IN LONDON

[healthnut88]

I realize this thread was in Aug 2009. But regarding the questions they wanted to know to EXPEDITE their review:

1. Tracking numbers for items dispatched with corresponding Amazon.co.uk order numbers...........NO PROBLEM
2. Current retail or online sales channels including links to selling pages.....HELP
3. Detailed explanation of your business including your source of inventory......HELP
4. Amount of inventory you plan to list for sale on Amazon.co.uk and availability of items for dispatch.....HELP

I think I remember reading here on the forum somewhere that it is best NOT to reply at all and just let the review take its course.

Any advice on this?

Thank you.

[oWell]

Originally Posted by ARIEL

my merchant account is blocked. was the reason I opened another account of seller and the house of my friend and from there we sell. ok did I receive a new email saying the account is suspended for 30 or 40 days and they want the following details.

While Our review dog take as many as 30 days to complete, You May Be Able to expedite the release of your funds by Providing us with the Following information:

1. Tracking numbers for items dispatcher order with Amazon.co.uk Corresponding numbers
2. Current retail or online sales channels selling Including links to pages
3. Detailed explanation of your business Including source of your inventory
4. Amount of inventory you plan to list for sale on Amazon.co.uk and Availability of items for dispatch


I buy dvds from china (dhgate) the orders of products come to my house to sell in my house of my friend I say this because I worry about point number 2. 2. Current retail or online sales channels selling Including links to pages

good as said the products I get to my house and sell them in the house of my friend ... at this point amAzon can investigate if the person selling on amazon is the same as they bought, they ask for details NUMBER OF ORDERS, OR THAT?

PLEASE IF SOMEONE CAN HELP ME to write a letter describing my intentions ON AMAZON, ETC ON ALL ITEM
2. Current retail or online sales channels selling Including links to pages

FOR INFORMATION i give them if not happy waht? what about my money THE MONEY RETAINED?? i will get my money back?

THANKS FOR ANY HELP i LIVE IN LONDON

You will get the money after 90 days if they end up canceling your account which is the most probable outcome.

[MERMAID]

Originally Posted by oWell

You will get the money after 90 days if they end up canceling your account which is the most probable outcome.

HELP can someone explain in more detail or give examples of point 2.
2. Current retail sales channels or online links to pages selling Including

I AM A BUYER ON DHGATE.COM, ( I should EXPLAIN in more detail ) OR JUST SAY DHGATE.COM IS ENOUGH . ?
IF I SHOULD EXPLAIN MORE DETAILS ON WHAT?
I'M SELLING DVDS ON AMAZON FROM MY FRIEND ACCOUNT DHGATE. IS OK ???

AMAZON HAVE ANY PROBLEMS TO SELL THINGS FROM CHINA AND FROM DHGATE.COM OR OTHER SELLERS OF CHINA?

THANK YOU

This is a request for you to tell them other places you sell. They aren't asking where you buy FROM.

They want your ebay info, your website, the address of your brick and mortar store, you flea market booth, or any other place you SELL.

Originally Posted by ARIEL

2. Current retail sales channels or online links to pages selling Including...

[MERMAID]

Originally Posted by vicvelcro

this is a request for you to tell them other places you sell. They aren't asking where you buy from.

They want your ebay info, your website, the address of your brick and mortar store, you flea market booth, or any other place you sell.

i selling only on amazon.co.uk

[healthnut88]

I think I remember reading here on the forum somewhere that it is best NOT to reply at all and just let the review take its course.

Any advice on this?

If they directly ask you to provide information during the review, try not to ignore them. If they do not ask for anything but simply mention you are under review and funds unavailable up to 30 days, don't bother them and don't draw their attention.

[healthnut88]

Yes Vic that is what I thought....but in this case it says, "While our review can take as many as 30 days to complete, you may be able to expedite the release of your funds by providing us with the following information: blah, blah, blah"

Underline the word MAY where it says you may be able to. May - as in monkeys flying from your rectum would be more likely.

If they did not INFORM you in a commanding manner to provide anything, don't. If they specifically gave you no option but said SEND THESE THINGS, then send.

Silence is golden.

[healthnut88]

Thanks for the clarification. I hope the OP reads this advice.

[telly55]

If you answer all Amazon inquiries with the 3P's (professional, polite and promptly) and have shipped what you sold in condition listed, you will get paid at the end of your review time.

[healthnut88]

Yes, but will you be able to continue to sell?