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Old 07-16-2019
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Red face Amazon suspension: Help

Hi --Amazon has suspended my account after the following email:

our Amazon seller account has been deactivated. Your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Please ship any open orders to avoid further impact to your account.

Why is this happening?
Your order defect rate exceeded the target of 1%. Amazonís Order Defect Rate Policy can be found at ....

How do I reactivate my account?
Please review your orders to determine the cause of the defects. You can appeal any A-to-z claim, negative customer feedback, or service chargeback that you believe should not be counted in your order defect rate by visiting the following links:
-- Appeal A-to-z Claims:
-- Request removal of seller feedback:
-- Appeal Chargeback Claims:

Additionally, please send a plan of action that explains:
-- The root cause(s) of the A-to-z claims, negative feedback and service chargebacks
-- The actions you have taken to resolve A-to-z claims, negative feedback and service chargebacks
-- The steps you have taken to prevent A-to-z claims, negative feedback and service chargebacks going forward


I have had two chargebacks on the account, one in 2013, and one in 2018!! Not sure why those are relevant now.

I have written several appeals/POA's, with line by line explanation and plans for improvement. but somewhere, something must be lacking. Any sure fire ways to get reinstated?

Am I missing certain keywords that they are looking for?
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Old 07-17-2019
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Default Re: Amazon suspension: Help

you need to ensure your writing a solid POA that carefully addresses the issue, sometimes a re evaluation of all your data is needed and then to re write the poa

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