urgent seller account under review

[alim]

received this notification in seller central and email.any insight whether its a usual review or if this is a different issue

Your Amazon selling account is currently under review, and we will be contacting you by phone with more information within 24 hours.


What happens next?

Within the next 24 hours, you will receive a phone call from the Account Health Support team to discuss your account. It is critical that we are able to speak to you to discuss the reasons for the account review and any actions required to continue selling. To ensure we can reach you, please update the phone number listed under “Emergency Notifications

[josh]

If you dont answer the call, the account will be suspended. But not to worry, these issues can be appealed against.

Usually just want clarification about your business and inventory and future plans.

Good luck

[munkron]

You're lucky they even notify you. I've received the notification after missing the phone call hahaha... You do get suspended if you miss it!

[Beautiful]

This is happening a lot more these days

Recommending using a forwarding service so you don't miss those calls in the future

[Canadianleaf]

How olds the account? What may have triggered it?

[user3657]

What was the outcome? Can this be caused by ODR or is it always IP related?

[user3657]

Originally Posted by tinsoldier

What makes a poster ask for assistance and not interact with those offering advice?

Anyway, my guess is they're selling something 'risky', got the old 'we will be calling you' message, didn't take the call and is currently suspended and trying to cobble together a plan of action.

It would be nice if they could confirm or update otherwise.


Then again there wasn't even a question, maybe they just felt like sharing the moment.

So these emails are always ip related?

[user3657]

Yikes. I am at a 1.9% ODR. I am really nervous because I do have a few ip issues. If it is the ODR that that should be easy.

[user3657]

Originally Posted by munkron

You're lucky they even notify you. I've received the notification after missing the phone call hahaha... You do get suspended if you miss it!

What was your reason?

[alim]

mine was suspended but it was an ODR issue
ODR was 2%

[user3657]

Thank you! I hope that is what mine is. I just hope I can convince the rep to take it easy on me.

Most wont understand, but the past 45+ days I have several depression and have not left my bed. That caused A-z claims and my account health to go wild because I was going to the PO once a week and never addressing emails. Since I lost the buybox I went from 500+ a month to 60sales. I have no idea how im going to get out of this :/