Action required: Re-verify your Amazon seller account

rsot · #**177** 05-10-2023

Quote:

Originally Posted by VerificationSeller

I understand how they verify business address, I am attaching bank statement for this.
How they verifying residential address for point of contact? What exactly they are requesting? I know they do it for UK/EU account, but for US ...

Welcome to the forum - all the best as you master stealth

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Kingcookie · #**178** 05-10-2023

Is this a one time thing? Or is Amazon going to do this every few years as the bill that passed was vague

Quote:

Originally Posted by Freakzilla

Right, so what's the advice for supplying docs for a stealth account created years ago, now being asked for docs?

alekov · #**179** 05-10-2023

Can someone post copy and paste or at least list of the re-verification process on here so there are no surprises in the middle of re-verification regarding the questions and documents Amazon asks for?

I noticed someone mentioned that Amazon asks both address of the Business Entity (LLC) as well as name and address of the Point of Contact? Is that correct? Can that be also the business address or no? Do they need to see utility bills or proof of address? I just want to be prepared and know all the questions asked ahead of time so I have everything ready during the re-verification.

Thank you

**SaiJin** · #**180** 05-10-2023

Quote:

Originally Posted by alekov

Can someone post copy and paste or at least list of the re-verification process on here so there are no surprises in the middle of re-verification regarding the questions and documents Amazon asks for?

I noticed someone mentioned that Amazon asks both address of the Business Entity (LLC) as well as name and address of the Point of Contact? Is that correct? Can that be also the business address or no? Do they need to see utility bills or proof of address? I just want to be prepared and know all the questions asked ahead of time so I have everything ready during the re-verification.

Thank you

Usually they ask for ID and Bank statement.

Porsche032 · #**181** 05-10-2023

Quote:

Originally Posted by alekov

Can someone post copy and paste or at least list of the re-verification process on here so there are no surprises in the middle of re-verification regarding the questions and documents Amazon asks for?

I noticed someone mentioned that Amazon asks both address of the Business Entity (LLC) as well as name and address of the Point of Contact? Is that correct? Can that be also the business address or no? Do they need to see utility bills or proof of address? I just want to be prepared and know all the questions asked ahead of time so I have everything ready during the re-verification.

Thank you

Business Info:
Business Registration Number
Business Address

Point of Contact:
Personal Name
Residential Address

Copy of Driver License or Passport with a Bank statement needs to be uploaded.

VerificationSeller · #**182** 05-10-2023

Quote:

Originally Posted by Porsche032

Business Info:
Business Registration Number
Business Address

Point of Contact:
Personal Name
Residential Address

Copy of Driver License or Passport with a Bank statement needs to be uploaded.

My question about a Residential Address. I am living outside of US, but own an LLC. Can I put same address to Residential as my Business (where is my company registered)? Anyone test this?
I do not want to put my Ukraine address, just because I had a hard work to change my account to USA region to apply for a pesticides and resolve issue with brands approval that "Does not qualify".

Kingcookie · #**183** 05-11-2023

Please tell me how to fix “does not qualify”

Quote:

Originally Posted by VerificationSeller

My question about a Residential Address. I am living outside of US, but own an LLC. Can I put same address to Residential as my Business (where is my company registered)? Anyone test this?
I do not want to put my Ukraine address, just because I had a hard work to change my account to USA region to apply for a pesticides and resolve issue with brands approval that "Does not qualify".

chris100 · #**184** 05-11-2023

Quote:

Originally Posted by Hank

Been there many years ago now.

Same experience, went through the motions of disbursing funds only later to find out it failed. it will allow you to 'disburse' again too.

I'm sure they do it deliberately to twist the knife.

I think you're a slightly different case to the others. You're being asked to verify a recent change. The others are being asked to simply re-verify existing info.

Some of the posters on this threads aren't even Amazon sellers, they simply post for the sake of it. Same with most threads nowadays just full of inane waffle from those who haven't created an account or sold online for years and years.

You were right. The disburse feature came back after 24 hrs and failed again.

I just happened to look at my bank account info page and they wanted re-verification.
There was no notification about this either by email or on my account health page. Just a notification to verify ID and UTR.

I verified the bank account with stealth statement and attempted disbursement again.
This time I got the email confirmation and it's landed in my account today.

So the lesson learned is this. If your funds are locked due to identity verification, just check your bank account info page to see if that needs to be verified too. You may get access to funds before you take the risk of providing your creative stealth ID.

alekov · #**185** 05-11-2023

Quote:

Originally Posted by Porsche032

Business Info:
Business Registration Number
Business Address

Point of Contact:
Personal Name
Residential Address

Copy of Driver License or Passport with a Bank statement needs to be uploaded.

What do they need under "Business Registration Number"?

Also can the Business Address used be the same as the Residential Address of the Point of Contact?

alekov · #**186** 05-11-2023

Also quick question regarding the Bank Statement - Can we creatively edit so it includes both Contact Person's Name AND LLC Company Name under it, or that's never the case on bank statements and it will look suspicious? I feel like every single company bank account I had only ever listed the LLC entity and didn't list my personal name anywhere on it?

Porsche032 · #**187** 05-12-2023

Quote:

Originally Posted by alekov

What do they need under "Business Registration Number"?

Also can the Business Address used be the same as the Residential Address of the Point of Contact?

You can use secretary of state number. Some people have even used EIN number and passed.

alekov · #**188** 05-13-2023

Quote:

Originally Posted by Porsche032

You can use secretary of state number. Some people have even used EIN number and passed.

What if the account is under Person's name. Both point of contact and Business Entity only show a person's name and I don't know anything about this person? Any idea what I should do in this case?

Freakzilla · #**189** 05-16-2023

I uploaded a driving licence I had for the account from years ago, and it worked.

Porsche032 · #**190** 05-16-2023

Quote:

Originally Posted by alekov

What if the account is under Person's name. Both point of contact and Business Entity only show a person's name and I don't know anything about this person? Any idea what I should do in this case?

I changed the legal entity prior to verifying one account. It did trigger address verification for them to send a post card. After that I put a new point of contact when verifying.

That was an 8 year old account. I'm not sure if it will work with newer accounts.

jcdev · #**191** 05-16-2023

I have passed verification on 3 stealth accounts.
Everything seemed to be approved and working.
2 weeks later they are asking to re-re-verify again.

Quote:

Additional Information Required
We were unable to verify your details and would require you to provide additional information that can help complete the verification process.

All of them were registered on individuals. Does it matter if I have LLC or not? should not be that important in theory.

Porsche032 · #**192** 05-16-2023

Quote:

Originally Posted by jcdev

I have passed verification on 3 stealth accounts.
Everything seemed to be approved and working.
2 weeks later they are asking to re-re-verify again.

All of them were registered on individuals. Does it matter if I have LLC or not? should not be that important in theory.

Its a glitch. Just resubmit the same info as before.

Porsche032 · #**193** 05-17-2023

Anyone get an email like this? They usually let me try again when it fails but never seen this. All my listings are inactive as well. If you have seen it did they reset verify page for you to resubmit?

Dear Seller,

We are unable to verify the documents you provided. As a result:
If you are registering as a new Seller, you will not be allowed to sell on Amazon.
If you are an existing Seller who has already been selling on Amazon, your selling privileges will not be immediately removed. We will keep you informed in a separate email.
If you believe our decision is not correct, please contact Seller Support.

Sincerely,
The Selling on Amazon team

Captain_America · #**194** 05-18-2023

Anyone had this in the UK?

jcdev · #**195** 05-18-2023

Quote:

Originally Posted by Porsche032

Anyone get an email like this? They usually let me try again when it fails but never seen this. All my listings are inactive as well. If you have seen it did they reset verify page for you to resubmit?

Dear Seller,

We are unable to verify the documents you provided. As a result:
If you are registering as a new Seller, you will not be allowed to sell on Amazon.
If you are an existing Seller who has already been selling on Amazon, your selling privileges will not be immediately removed. We will keep you informed in a separate email.
If you believe our decision is not correct, please contact Seller Support.

Sincerely,
The Selling on Amazon team

They sent me this when I was late with this re-verification (60 days have passed). But I still was able to get reverified even after 60 days. And by the way disbursements worked even with this message you ve posted.

jcdev · #**196** 05-18-2023

Quote:

Originally Posted by Porsche032

Its a glitch. Just resubmit the same info as before.

Yes, it was a glitch. I just had to resend the same submission and voila - I am verified again. But I hope this won't repeat.

rsot · #**197** 05-18-2023

Quote:

Originally Posted by jcdev

Yes, it was a glitch. I just had to resend the same submission and voila - I am verified again. But I hope this won't repeat.

Congrats are in order

**SaiJin** · #**198** 05-18-2023

Quote:

Originally Posted by Porsche032

Anyone get an email like this? They usually let me try again when it fails but never seen this. All my listings are inactive as well. If you have seen it did they reset verify page for you to resubmit?

Dear Seller,

We are unable to verify the documents you provided. As a result:
If you are registering as a new Seller, you will not be allowed to sell on Amazon.
If you are an existing Seller who has already been selling on Amazon, your selling privileges will not be immediately removed. We will keep you informed in a separate email.
If you believe our decision is not correct, please contact Seller Support.

Sincerely,
The Selling on Amazon team

Never got this myself personally.

I've seen it yes. If your docs are real, keep trying.
This is their inability to do things right