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Default Amazon Temporary Review... ugh

Grrr... got a temporary review notice below, probably a velocity limit from a sales spike. Anyone have any good experience with these lately? This is an 8 month old stealth account so I'm a bit nervous. Account is still active, but I'm considering vacation mode for now. Suggestions on what to send to expedite the review?


Your Amazon seller account has been placed under temporary review. This review period will provide us time to confirm delivery of your recent seller-fulfilled orders. The review period should not exceed 30 days, but we will inform you if additional time is required for your temporary review. While your account is under review, funds will remain in your account, but you will not be able to receive any disbursements during the review period.

Once we confirm delivery of recent seller-fulfilled orders, you may proceed with funds disbursements according to your normal disbursement schedule. If you have outstanding un-shipped or open orders during this time, please continue fulfilling these. Evidence of delivery will help expedite the review of your account.


How do I expedite the review of my account?
If you believe there has been an error or you would like the review process expedited, submit an explanation to selleraccount-review@amazon.com. Your explanation should include the following information:
-- Updated tracking information for recently shipped seller-fulfilled orders or verify that current uploaded tracking information is correct. Tracking information may be provided in the Manage Orders section of your seller account. If you are an Amazon Easy Ship seller, confirm that you use this service for your seller-fulfilled orders as part of your submission:
https://sellercentral.amazon.com/gp/...rnal/201817070
-- Evidence of delivery of recently shipped seller-fulfilled orders. This may include buyer confirmation of receipt or proof of delivery documentation. If you have not already done so, you may request feedback from your buyers. When contacting a buyer, it is prohibited to pressure a buyer or offer incentives for feedback. Read the "customer product reviews" policies for more information:
https://sellercentral.amazon.com/gp/...RKB5RU3FS5TURN
-- If your account has unfulfilled orders and buyer claims or complaints that they did not receive the order, provide supporting documentation that explains the reasons for non-fulfillment of these orders.
-- If you are facing logistics issues that are causing delays to the fulfillment of your orders or resulting in non-fulfillment and proactive order cancellation, provide reasons and supporting evidence associated with these for consideration during your review. Supporting evidence may include copies of communications from the provider, invoices, bank statements, contracts, or any other evidence useful to explain what caused the delays.
-- The address (URL or physical store address) of other stores (including other Amazon accounts) where you sell similar products and can demonstrate proof of delivery.
-- Evidence to support the identification of your business and history of positive buyer-seller transactions. This may include business website, email, or company bank information. Ensure all applicable business information is up to date in your Seller Central account. Although this is not mandatory, this can help expedite the verification of your business and the account review process.
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Default Re: Amazon Temporary Review... ugh

Essentially, you must send invoices, with exact quantities sold. or the ones you have available..
If Amazon requests other documents, send them.
and I suggest you stop selling
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Default Re: Amazon Temporary Review... ugh

looks like the account got deactivated bc they linked it to one of my old suspended accounts. I really tried to keep it under the radar, but as soon as it cracked 20k in sales for the month, I got this review message.
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Default Re: Amazon Temporary Review... ugh

Quote:
Originally Posted by quantum View Post
looks like the account got deactivated bc they linked it to one of my old suspended accounts. I really tried to keep it under the radar, but as soon as it cracked 20k in sales for the month, I got this review message.
is it now permanently deactivated/suspended?
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Default Re: Amazon Temporary Review... ugh

From my experience, when it's linked, it's as good as gone.

I was 8 months into this account. When it crossed over the 6 month mark, I started feeding old ASINs which resulted in more sales which triggered the review. Probably safe to assume that linked the accounts somehow.

This was a stealth account, every detail is stealth, except the business address. To my knowledge, Amazon does not track business address unless something has changed in the past few months. Maybe it's a combination of ASINs and reused business address.

Thoughts anyone...?
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Default Re: Amazon Temporary Review... ugh

Can you give a bit more info on the products? I am doing something similar right now and expect the sales to scale up to around the same as what you went through. Would like to avoid this in the future if possible. Starting to feed in the old ASINs they are PL FBA Fulfilled but not brand registered or authorized reseller products.

Are you selling PL through merchant fulfilled? I am wondering as it says they are waiting to verify your orders are delivered if you are shipping directly, I don't know if you'd have this issue if it was sold FBA.
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Default Re: Amazon Temporary Review... ugh

What's PL?
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Default Re: Amazon Temporary Review... ugh

Private Label, your own unique products that you have made/branded. You would have had to create new listings for these products in Amazon's system.
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Default Re: Amazon Temporary Review... ugh

These are not PL listings. Big brand, existing listings. FBM
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Default Re: Amazon Temporary Review... ugh

The way the suspension letter is written it makes me think its just related to order delivery and tracking rather than account linking. What makes you think its an account link? How are you feeding ASINs in? What Ratio?
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Default Re: Amazon Temporary Review... ugh

There was a account link deactivation notice that was sent 1 week after the temporary review notice I posted.

I don't think the initial bulk upload with old ASINs triggered anything initially as I had plenty of new ASINs listed already from the months prior, about 3,000. I bulk uploaded around 100 ASINS I believe.

My theory is a sales spike triggered a manual review which led to a bot or a human to connect the dots relatively easy.
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Default Re: Amazon Temporary Review... ugh

Well based on that, yes, I would assume the account would be unrecoverable.

In the future, FBA, if possible, would be a way to avoid these sale spike reviews but if that isn't an option you'll just have to scale the account slower to avoid review, 5k for a few months, 10k for a few more months, 15k etc...
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Default Re: Amazon Temporary Review... ugh

Quote:
Originally Posted by leamprotan View Post
Well based on that, yes, I would assume the account would be unrecoverable.

In the future, FBA, if possible, would be a way to avoid these sale spike reviews but if that isn't an option you'll just have to scale the account slower to avoid review, 5k for a few months, 10k for a few more months, 15k etc...
When you use stealth accounts it is a total mistake to go very fast with them, stealth accounts need to go slow if you hurry...
The next one takes your time, earn less but safer.
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Default Re: Amazon Temporary Review... ugh

8 month old account. Was this too fast? Seems pretty reasonable to me, but If it is, let me know. It's difficult to control the pace, especially when buy box is given to a particular category.

month 1 - 1k
month 2 - 2k
month 3 - 5k
month 4 - 10k
month 5 - 15k
month 6 - 20k
month 7 - 29k
month 8 - deactivated, but on track to do 36k for the month.
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Default Re: Amazon Temporary Review... ugh

Quote:
Originally Posted by yobar View Post
When you use stealth accounts it is a total mistake to go very fast with them, stealth accounts need to go slow if you hurry...
The next one takes your time, earn less but safer.
It's got nothing to do with stealth versus 'real' or the rate at which the account sells, it's the ratio of sales to delivery confirmation which triggers this kind of review.

As a poster above said, the best way to warm up any account is via FBA if possible.
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Default Re: Amazon Temporary Review... ugh

Quote:
Originally Posted by quantum View Post
8 month old account. Was this too fast? Seems pretty reasonable to me, but If it is, let me know. It's difficult to control the pace, especially when buy box is given to a particular category.

month 1 - 1k
month 2 - 2k
month 3 - 5k
month 4 - 10k
month 5 - 15k
month 6 - 20k
month 7 - 29k
month 8 - deactivated, but on track to do 36k for the month.

The $ amount itself is rather high and risky to run on just one account.

Can you split the sales in the future into multiple accounts?
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Default Re: Amazon Temporary Review... ugh

Where are these items being shipped from?
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