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  #23  
Old 04-14-2010
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I would say that it could happen both ways, though I don't have proof for either option. If someone who hadn't bought anything "alerted" Amazon that they thought a seller's listings were suspicious and possibly bootlegs, OR if "several" different users messaged Amazon saying that, yes, I'll bet they'd do something about it.

And think about it : Amazon's employees are pretty lazy. That's obvious. If I was dickhead seller A, wanting to get you booted to thin my competition, and I emailed Amazon telling them that you had shipped me a bootlegged copy of Bad Boys 2, what are the chances that the douchebag employee reading that email will sort through the records to see if I, dickhead seller A had actually purchased anything from you? That would require more than the two or three clicks needed to perma-ban someone. I'm sure it doesn't always play out that way, but I'd be shocked if it didn't occur somewhat frequently.

I mean, I've already seen plenty of people who run much more complicated scams on Amazon from the buyer side, so why they do something simple like sending out one email?

I've seen people leave negative feedback or a-to-z's before I'd even shipped an item about how it was damaged or didn't work or whatever, or obviously the "I never received it" when I have a tracking number that claims otherwise, etc, etc.
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  #24  
Old 04-15-2010
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Quote:
Originally Posted by catdaddy View Post
I would say that it could happen both ways, though I don't have proof for either option. If someone who hadn't bought anything "alerted" Amazon that they thought a seller's listings were suspicious and possibly bootlegs, OR if "several" different users messaged Amazon saying that, yes, I'll bet they'd do something about it.

And think about it : Amazon's employees are pretty lazy. That's obvious. If I was dickhead seller A, wanting to get you booted to thin my competition, and I emailed Amazon telling them that you had shipped me a bootlegged copy of Bad Boys 2, what are the chances that the douchebag employee reading that email will sort through the records to see if I, dickhead seller A had actually purchased anything from you? That would require more than the two or three clicks needed to perma-ban someone. I'm sure it doesn't always play out that way, but I'd be shocked if it didn't occur somewhat frequently.

I mean, I've already seen plenty of people who run much more complicated scams on Amazon from the buyer side, so why they do something simple like sending out one email?

I've seen people leave negative feedback or a-to-z's before I'd even shipped an item about how it was damaged or didn't work or whatever, or obviously the "I never received it" when I have a tracking number that claims otherwise, etc, etc.
This is good info...this is why I check in daily to this forum for good comments like this one.

I also try to help any way I can (probably with more info than I should) in hopes that someone will feel confident to leave good comments like catdaddy's
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  #25  
Old 04-16-2010
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Thumbs down Amazon revealled initial selling velocity

After emailing Amazon about 6-7 times with a new email address without logging in my account, I finally got them to blink and tell me some useful information. This is the email that they sent:

Greetings and thank you for contacting us.

Thank you for writing.

Selling limits, also known as "sales velocity" or "velocity limits", are applied to all seller accounts and are set at the time they register. All sellers begin with the same limit of $750.00. This limit is imposed on a 28-day "rolling cycle," where only transactions within the past 28 days are included in a seller’s current velocity.

If you reach your selling limit, your account is reviewed by our Seller Evaluation Team. When our review is completed, if you are granted an increase in your selling limit, sales will be allowed to go through on your account. (Note that for high volume sellers, this can result in a large amount of orders appearing in your Seller Account at once.) If an increase is denied, pending sales will be cancelled and you will not be able to disburse payment until old sales have dropped out of the current cycle or an increase is granted.



I think that they immediately realized their mistake because a few hours later they sent me another email which said:

Greetings from Amazon.com.

We are not allowed to provide details on velocity limits before you set up a seller account.

If you tell us how much you are expecting to sell in your firth month, we will be able to tell you if you will be able to do it or not.

Thanks in advance for your answer.

Best regards,

Sergio R.
Amazon.com Seller Support



What I do not understand is what exactly is the big secret? Why not be very open about the selling limits. It seems like they want accounts to be suspended. I cannot believe that they are holding all this money just for the interest. That would be petty for for a company of this size.
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  #26  
Old 04-16-2010
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I don't think this is entirely true, unless they've changed the way of receiving orders under account review.

The initial limit of $750 is very possible, which I've tested it to be around $700. However, when an account is under 30 days review, all current listings are not pulled and it should still be able to receive orders, unlike the situation that all new orders will be held upon review as the first e-mail claims.

It is not until further determination from Amazon's Seller Performance that all current listings may be pulled followed by account block with 90 days fund holding.

Technically, $750 limit per 28 days seems pretty reasonable for casual sellers, assuming they are just occasionally selling unwanted gifts and used items in the house. Therefore, it is logical to assume sellers who may exceed such limit per cycle are either selling a single item with high price or having a clear plan to sell continuously with selected product(s).

If you are going to become the later one, it's inevitable to get 30 days review since the initial limit is definitely not high enough when your sales kicks off.

I wonder which dept. from Amazon sent you the first e-mail? Was it from Seller Support or Seller Performance? Please let me know if possible, thanks!!
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  #27  
Old 04-17-2010
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I think I found the $750 limit by digging in Amazon's sellers help section awhile ago.
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  #28  
Old 04-17-2010
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Quote:
Originally Posted by ganbala View Post
I don't think this is entirely true, unless they've changed the way of receiving orders under account review.

The initial limit of $750 is very possible, which I've tested it to be around $700. However, when an account is under 30 days review, all current listings are not pulled and it should still be able to receive orders, unlike the situation that all new orders will be held upon review as the first e-mail claims.

It is not until further determination from Amazon's Seller Performance that all current listings may be pulled followed by account block with 90 days fund holding.

Technically, $750 limit per 28 days seems pretty reasonable for casual sellers, assuming they are just occasionally selling unwanted gifts and used items in the house. Therefore, it is logical to assume sellers who may exceed such limit per cycle are either selling a single item with high price or having a clear plan to sell continuously with selected product(s).

If you are going to become the later one, it's inevitable to get 30 days review since the initial limit is definitely not high enough when your sales kicks off.

I wonder which dept. from Amazon sent you the first e-mail? Was it from Seller Support or Seller Performance? Please let me know if possible, thanks!!

Keep in mind that the wording is confusing here. When you break the velocity limit, you get REVIEWED by a person at Amazon, but its not THE REVIEW (as in, the 30-day waiting period review). When you break your velocity limit, you don't get any emails; some idiot just looks at your account, and usually, if you meet their feedback (and whatever else) requirements, a few hours later (or maybe a day at most), you've passed and are back to normal. You'd only ever even notice if you had sales during this period, and scrutinized your open listings to see the quantity numbers for these items being less than they should be (pending sales). Otherwise, you probably wouldn't even realized it happened.

HOWEVER, if, during this short review, you are found to NOT meet the invisible (arbitrary) requirements, THEN you get THE REVIEW email, and your account is on the 30-day hold, etc.
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  #29  
Old 04-17-2010
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Thumbs down Amazon wants sellers to get suspended

It seems as if they actually want sellers to get suspended, but why? What purpose does it serve? Why not send a warning if their rules are inadvertently being broken?
Does any one know if most of the time they release the funds after a 30 day hold or is it usually extended to 90 days for some excuse?
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  #30  
Old 04-18-2010
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I don't think Amazon wants to suspend anyone. Why would they, they're making money. However, Amazon has had to deal with so many individuals committing fraud that this is the only option they have now.

Therefore, any red flags, and they're just going to use this no tolerance ban, and get rid of you. Why? Because there are millions of other sellers, and there always will be.

I don't blame Amazon. I blame the thiefs that have scammed Amazon and buyers. Selling counterfeits is one thing, but taking someone's money and walking away is another. I for one don't sell an item unless I think it's as good as the authentic product.

This is a capitalistic society, and every man is for himself. I'm just trying to make some extra cash while working 40 hours a week and being a fulltime student.
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  #31  
Old 04-18-2010
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Yes, for every Amazon seller banned, they know that there are two more feeling the allure of that "I made a million dollars selling online!" dream, so they can be as strict as they like.

The one thing that they actually need to fight for is buyers - that is the commodity for the online marketplaces, and it is why every single service is further catering to the buyer side as much as possible. There will always be someone wanting to sell something, but if there isn't anyone willing to buy it, Amazon dries up.
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  #32  
Old 04-18-2010
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Thumbs down I blame Amazon for supending accounts

Quote:
Originally Posted by chrisapowers1 View Post
I don't think Amazon wants to suspend anyone. Why would they, they're making money. However, Amazon has had to deal with so many individuals committing fraud that this is the only option they have now.

Therefore, any red flags, and they're just going to use this no tolerance ban, and get rid of you. Why? Because there are millions of other sellers, and there always will be.

I don't blame Amazon. I blame the thiefs that have scammed Amazon and buyers. Selling counterfeits is one thing, but taking someone's money and walking away is another. I for one don't sell an item unless I think it's as good as the authentic product.

This is a capitalistic society, and every man is for himself. I'm just trying to make some extra cash while working 40 hours a week and being a fulltime student.
I do not have any problem with Amazon protecting themselves against fraud. I think that taking steps to prevent fraud is in everyones interest. However, for Amazon to suspend accounts for exceeding selling velocity limits without clearly telling them what the limits are, is simply very unfair and wrong. The selling limits should be prominently displayed in each seller account.
Amazon does not even try to inform sellers that their are set limits. Their are many honest sellers out there who have no interest in violating Amazons' rules. That is why I do not understand Amazon. It appears as if they what accounts to be suspended. But why, what purpose does it serve, I can't believe they are doing this just for the interest gained. That would be petty for a company of this size.
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  #33  
Old 05-29-2010
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Default Amazon Velocity limits

do believe the first cycle Velocity limits are around $750.

I was ok on one of my accts until i hit that point, I got the review email and provided all the information they asked for. In a week it turned into a 30 day hold. I then got a 5 star feedback and the account message when you log in changed from a 30 day hold notice to a: your account is under review.

whats weird is that it has been under review for like 3 weeks. I just keep waiting and nothing. I waited to list because I do not want to keep selling inventory if I will not be able to get the $$ soon. I didn't want it too look odd because i stopped listing so i listed and sold and shipped two more items spaced over a week apart. I finally email then about 4 days ago saying I have given all information asked for almost a month ago and i would really like if you can finish your review and lift it. I then gave all tracking #'s again. Still no response. anyone have any thoughts?

about 8 sales all shipped with tracking proof. I'm just waiting.

Do you guys transfer your $$ from your payment accts right after you confirm shipment or do you wait a bit?
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  #34  
Old 05-30-2010
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Thumbs down Understanding Amazons' dirty tricks

I learned from my experience that you should not have Amazon hold more of your money than you feel comfortable with. They can suspend an account without warning. Typically what they do when they want to suspend an account is they tell you that your account is under review for 30 days and they are requesting additional information. They ask you for trade secrets such as where you obtain your merchandise and where do you sell it. They allow continuing selling, but they do not allow you to withdraw funds. They do this with the full knowledge that at the end of the 30 days they will permanently suspend your account and hold and funds that are your account for total of about 4-7 months (depending on your particular situation). If you ask them for some reasonable explanation, they will not tell you. If you press them for an answer they will become very rude and they will not respond to your emails.

Although they do always permanently suspend an account, I would not take my chances. Stop selling immediately and hope for the best. Do not give away valuable information about your business that you feel very uncomfortable about doing. Do not let them intimidate you.

Sellers should always empty their accounts daily. Do not give Amazon an opportunity to hold your money hostage.


Though I have had mostly positive experiences with Amazon, people think that because they are a large, well known company and the fact they are listed on the Nasdaq that they are reputable. I do not have exact statistics but I am certain that Amazon, is currently holding money from thousands of seller accounts without giving their respective owners a reasonable explanation of why they are doing so. Because of the legal wording in the online agreement that all sellers agreed to, it is impossible to sue them.
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  #35  
Old 05-31-2010
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Default Competitors and feedback

Quote:
Originally Posted by nobody999 View Post
do you think a competitor has to actually buy a product, then claiming with amazon that it is ⊗⊗⊗⊗ before amazon suspends the seller? or can a competitor just contact amazon without buying the ⊗⊗⊗⊗ goods and telling amazon they think it's ⊗⊗⊗⊗ stuff?
My best stealth account in years was shut down because 2 competitors gave me negatives. I was at 7 positives and bang 2 quick negatives, both by direct competitors, within a day my account was blocked, my appeal was denied. I was on for 70 days, had withdrawn over 7,000$, and had already passed a review. The bitch is that since those 2 negatives i've had 15 more positives, which came too late to save my account.
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  #36  
Old 05-31-2010
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Does the velocity limit reset every 28 days or every month?

so if I sell $700 then after the cycle I can sell at least that much again? with possible review? as you get feedback I know you can sell more. I just want to be clear on how the limits reset
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  #37  
Old 10-08-2010
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I'd like to bring this thread back to life. I'm interested in finding information on the SECOND velocity limit, as I've already passed the initial 30 day review A9and agree that it comes around the $700 - $750 mark. Does anyone have any experience or thoughts on the next limit? Its obviously increased, but I'd love to know by approximately how much.
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  #38  
Old 10-08-2010
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You'll have to test it out - differs from account to account and what you sell. One of my accounts went from 30 day review to 45 day review right after the 30 day was up. I was blasting sales though - high up.
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  #39  
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it might also depend on your feedbacks
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  #40  
Old 10-10-2010
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Thanks guys. I cant beleive how difficult it is to get buyers to leave feedback on Amazon! Guess I'll just keep sending out emails to new buyers and keep my fingers crossed.
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  #41  
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So what if I sell ONE product, say my iPad, for like $500, would my account get reviewed and have to wait 30 days? My account is new btw.
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