A-Z Claim after payment is refunded

[daxelrod]

I would like to know if a customer can make an A-Z claim with Amazon after I fully refunded his payment? If the customer makes the A-Z claim, will Amazon refund the claim amount if if I have already refunded the buyers payment? Thank you for your time.

[adam34996]

To my knowledge, the buyer wont be able to make the claim if you already refunded him/her.

I refunded someone separate from the claim process, but Amazon sees this and will close the claim.

[rsot]

If you refund before claim or after claim, claim will still not double-hit you.

[amazonian]

Why do they keep the money for 30 days even after you refund the buyer? I never understood that. I have a pending $5 that they won't release even though I refunded the buyer minutes after the claim was filed. What is the purpose of keeping this money?

[rsot]

It's a loser move - they're holding on to that in case of other claims but who knows exactly why. Am az on holds all its info "proprietary"

[trig]

buyer can still leave feedback.