Amazon has suspended my account for too high defect rate. The highest it got was .09 , but they are saying it went over 1 percent. Anyway, I submitted an appeal with a sound business plan of action to correct the problem. The replied with something totally different that they never brought up before. They said that some of my customers have not received their product.
Here is my reply
I have NEVER been contacted by any customer that they has not received a product. I called seller support and they confirmed that they could not
find anything in my seller account history that a customer has not received a product. This conversation with seller support is documented under Case # 54893631
Also, please look at my shipping metrics.
On-Time Delivery Score (seller fulfilled orders only) Learn more
7 days
(Feb 20, 2012 to Feb 27, 2012)
30 days
(Jan 28, 2012 to Feb 27, 2012)
90 days
(Nov 29, 2011 to Feb 27, 2012)
Target
Delivered on time [?] 100% (29) 100% (91) 99.8% (500) > 97%
Packages with tracking info [?] 100% (30) 100% (94) 100% (529) > 98%
I respectfully request that someone else (preferably a manager) at the seller performance team, other than the person who sent this email, review my appeal
and account. I believe that this person has made a mistake. Also, I need to know the specific order number of the customer that has not
received their product s that I can send out another unit or issue a refund.
Here is my plan of action to ensure all customers receive their product
That said, I will implement the following plan of action to avoid any non-receipt complaint.
1) All orders will have a tracking number sent to the customer before shipment.
2) Tracking numbers will be checked around estimated time of delivery to ensure the package has been delivered.
3) A followup message will be sent to the customer to make sure that they have received their product in working order and that they are happy with it.
I have submitted my appeal with a sound business plan of action to correct and improve my metrics. Please reinstate my account so that I can continue to serve your customers."
Seems to me like they are just making up stuff and have no intentions to reinstate my seller account.
Any advice would be appreciated. I have seen that some people have had success contacting Jeff Bezos. Either way I am going to setup a Stealth account.
The author of the
Amazon Stealth said to use a variation of the original name that was on the Amazon suspended account. Can the variation be just a change in one letter? Has anyone got away with creating a one letter variation?
thanks