Need a suggestion.

[kenshintr]

I sold a new and sealed box receiver a few days ago, just receive a return request from a buyer stating that inside the package is a different receiver.

I bought this receiver as new, sealed from a major retailer but it's pass the return date to return it back to the retailer so if I accept the return, I am out about $1300.

It's a huge loss but I don't want him to open a case either, should I just deny the return stating that it was new and seal and let him open a case.

I'm hesitate to call Amazon and stating my case since this is a stealth account, but I think I will have to tomorrow.

[Gamefreak]

If you do what you want to do, can your account with stand the consequences of that?

[kenshintr]

In a case like this though, will Amazon side with the buyer? I'm more concern about Amazon siding with the buyer and I'm out $1300 than the account but I think with a ding ie negative feedback and AtoZ case, my account can still stand. Plus I have two other stealth account active right now.

[user3657]

I had this happen with a laptop....

I stood my grounds and was professional at all times. I kept enforcing that the item was brand new factory sealed and I have an invoice with serial number to prove and if you still want to return the item there will be a 30% restocking fee. I also made an offer of like 15$ or something for the inconvenience it caused him.

He agreed to take the 15$ and went alway.

I hate window shoppers!!!!!

Not saying this will have the same outcome....and if he still enforces a return, scare him and say that high value returns are opened a your local police department just incase he pulls a quick one.

[user3657]

Originally Posted by kenshintr

In a case like this though, will Amazon side with the buyer? I'm more concern about Amazon siding with the buyer and I'm out $1300 than the account but I think with a ding ie negative feedback and AtoZ case, my account can still stand. Plus I have two other stealth account active right now.

If a A-Z claim is lost, does the buyer have to return it?

[kenshintr]

They don't have too, so in essence you'll lose both the item and the money, on top of the ding to your ODR.

[barrycruan]

Why would they say its lost when the customer has sent mEssage saying its the wrong receiver. Ask the customer what type of receiver is in the box. I would tell them to contact the manufacturer since the item was bought new and sealed. Dnt just take a $1300 loss

[rsot]

Originally Posted by user3657

If a A-Z claim is lost, does the buyer have to return it?

No the buyer does not have to return the item in an A-to-Z claim - Amazon has BEEN known to rule automatically in favour of the buyer. My experiences are that a lot of buyers will return it but it isnt obligated

[user3657]

Originally Posted by rsot

No the buyer does not have to return the item in an A-to-Z claim - Amazon has BEEN known to rule automatically in favour of the buyer. My experiences are that a lot of buyers will return it but it isnt obligated

Thats BS.....atleast amazon could deduct the charges from the sellers account to create a prepaid label and have ups come pick up the package for like another 5$ more