A-Z claim cutoff time?

Gamefreak · #1 06-09-2013

Just had a buyer file an A-Z claim for an order placed 6 moths ago. Order was from january. Wtf is the cutoff time for a-z claims on amazon?

Buyer first emailed me saying that the item is missing a piece of paper from the original packaging.

I told them you had more than enough time to bring up the issue with me as I offer 90 day warranty on all purchase.

Kelly441 · #2 06-09-2013

I thought it was 90 days. Guess not. Amazon should defend the claim in your favor. I would fight it. The damage is already done from the A to Z claim being filed. It will count against your metrics regardless. The buyer can not leave negative feedback at this point anyway.

Gamefreak · #3 06-09-2013

I know they cant leave negative so im not worried about the a-z claim as its not even going to affect me as its so long ago. I FULLY expect to win. Just find it weird that amazon even allows this so long after purchase date

rsot · #4 06-10-2013

Quote:

Originally Posted by Gamefreak

I know they cant leave negative so im not worried about the a-z claim as its not even going to affect me as its so long ago. I FULLY expect to win. Just find it weird that amazon even allows this so long after purchase date

Hope you do win Gamefreak - am interested in this because that timeline is soooooooooo long - terrible to hear.

PP would still allow this kind of claim and buyer could win (terrible sidenote)

n8zzz · #5 06-10-2013

Sometimes, scammy buyers will wait for this sweet spot to occur. Where they can do claims during the period in which USPS would no longer have tracking information for that particular shipment (they only keep it in their system for so many days). If the A-to-z claim doesn't work out for that person, they might try for credit card dispute.

It's actually pretty clever on their part.. many credit card companies will allow up to 180 day disputes, while USPS (and maybe some other carriers) don't keep tracking records for that long. If they do this, the customer WILL end up getting their money back through their bank/credit card company. I have seen it happen, not with my own account but from my uncle's account.

GreenBean · #6 06-10-2013

Quote:

Originally Posted by n8zzz

It's actually pretty clever on their part.. many credit card companies will allow up to 180 day disputes, while USPS (and maybe some other carriers) don't keep tracking records for that long. If they do this, the customer WILL end up getting their money back through their bank/credit card company. I have seen it happen, not with my own account but from my uncle's account.

The professional buyers again.

Had a customer try this with me.

Poor guy got a shock though.

I had worked for the credit card company he used.

Quick phone call. One claim rejected. HIS card cancelled for fraudulent usage.

I hope he was educated after that.

Gamefreak · #7 06-10-2013

Damn gb, I like your style. If only I had that kind of power...

Still havent heard back from amazon yet regarding the claim which is weird as they usually resolve claims in 24 hours...

slim jim · #8 06-10-2013

Quote:

Originally Posted by n8zzz

Sometimes, scammy buyers will wait for this sweet spot to occur. Where they can do claims during the period in which USPS would no longer have tracking information for that particular shipment (they only keep it in their system for so many days). If the A-to-z claim doesn't work out for that person, they might try for credit card dispute.

It's actually pretty clever on their part.. many credit card companies will allow up to 180 day disputes, while USPS (and maybe some other carriers) don't keep tracking records for that long. If they do this, the customer WILL end up getting their money back through their bank/credit card company. I have seen it happen, not with my own account but from my uncle's account.

It just teaches you to keep your own records. Print every screen you need and you don't need to rely on another company

rsot · #9 06-11-2013

Quote:

Originally Posted by GreenBean™

I had worked for the credit card company he used.

Quick phone call. One claim rejected. HIS card cancelled for fraudulent usage.

I hope he was educated after that.

Way to work that professional connection

GreenBean · #10 06-11-2013

best line from a movie. Lawrence of Arabia. He is in the desert about to do battle

No prisoners

Business is a battle

Amen

AmazonStealth · #11 06-11-2013

Killing Them Softly (2012) - Final Scene - YouTube

rsot · #12 06-12-2013

An interesting final scene - going professional indeed

GreenBean · #13 06-13-2013

Interesting final scene.

Interesting.

HA

Gamefreak · #14 06-13-2013

So just as I thought, amazon closed the case. I didnt get a notification but was ruled in my favor

GreenBean · #15 06-13-2013

There you go.

Nice. nice.

rsot · #16 06-17-2013

Sweet to hear - glad for decent resolution

GreenBean · #17 06-17-2013

Quote:

Originally Posted by Gamefreak

So just as I thought, amazon closed the case. I didnt get a notification but was ruled in my favor

Buyers, eh?

Gamefreak · #18 06-17-2013

^^ just another day in the life of online selling... keeps me amused.

GreenBean · #19 06-17-2013

Key to selling. Be amused
The day it is not a game is the day to stop

Quote:

Originally Posted by Gamefreak

^^ just another day in the life of online selling... keeps me amused.