Account Suspended this morning

[quantum773]

No, I did not provide my ebay ID, but I did mention that if they'd required any documents/invoices, I'd be willing to provide them. I really don't think they need all the details for velocity limits, but it wouldn't hurt to toss that statement in.

[ploughman]

Well, six years without even a warning on anything, and now 3 in the last 2 days. One was a totally vague one about listing against non-matching detail pages. It didn't cite any examples (I have 400 detail pages) or say what they objected to.

The others were related to negative feedback from ONE person who had bought two items by mistake and was upset I didn't refund him even though both the products had separately shipped (I offered to take the return, and he could even refuse delivery if he wanted). The guy would rather leave the two 1s and be a belligerent outlier when the rest of the feedback record is excellent. It's the old problem of low participation and having to average that guy out.

I read the notices and am again showing account health good, though I don't know if that means anything. Have been top-seller-awarded the last 2 straight holiday seasons and normally run around 98-99% feedback (last year 99%, lifetime 98%).

So I guess that stuff even happens to longtime sellers.

[kockedoff]

Originally Posted by ploughman

Well, six years without even a warning on anything, and now 3 in the last 2 days. One was a totally vague one about listing against non-matching detail pages. It didn't cite any examples (I have 400 detail pages) or say what they objected to.

The others were related to negative feedback from ONE person who had bought two items by mistake and was upset I didn't refund him even though both the products had separately shipped (I offered to take the return, and he could even refuse delivery if he wanted). The guy would rather leave the two 1s and be a belligerent outlier when the rest of the feedback record is excellent. It's the old problem of low participation and having to average that guy out.

I read the notices and am again showing account health good, though I don't know if that means anything. Have been top-seller-awarded the last 2 straight holiday seasons and normally run around 98-99% feedback (last year 99%, lifetime 98%).

So I guess that stuff even happens to longtime sellers.

and now 3 in the last 2 days <- warnings or suspensions?

[n8zzz]

Originally Posted by ploughman

The others were related to negative feedback from ONE person who had bought two items by mistake and was upset I didn't refund him even though both the products had separately shipped (I offered to take the return, and he could even refuse delivery if he wanted). The guy would rather leave the two 1s and be a belligerent outlier when the rest of the feedback record is excellent. It's the old problem of low participation and having to average that guy out.

That is just craziness. I am appalled that Amazon would suspend your account for this. I see other sellers at 80% with buyer feedbacks accusing them of everything short of killing their dog, and Amazon doesn't give a single eff. Just wow.

[kockedoff]

Originally Posted by n8zzz

That is just craziness. I am appalled that Amazon would suspend your account for this. I see other sellers at 80% with buyer feedbacks accusing them of everything short of killing their dog, and Amazon doesn't give a single eff. Just wow.

you are so very right !

[rsot]

Originally Posted by ploughman

So I guess that stuff even happens to longtime sellers.

So sad yet so true :( I know that issue