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Old 08-01-2013
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Default About A-Z claim

Hello guys.

I got a AZ claim recently, buyer complained item is not same with description and wanted to get refund. I agreed with him and let him return item to and then I will refund him full money. But after AZ claim closing, customer never returned item to me and I lose the claim , had to refund full money to him.

I sent message to customer but never got his response. I have to ask Amazon to help me to get item, but Amazon just let me contact this buyer.

I don't know how to get back my item from this buyer.
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Old 08-01-2013
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It's too late for that now, but in the future, you sometimes have a better shot at getting the item back if you provide your own shipping label.

If your description wasn't the same as the item, you cannot expect a buyer to pay for the return shipping if you want that item back.

Email them the prepaid shipping label and then provide that tracking number in the A-to-z claim response. Simply state that you agree to do the full refund, that you have paid for the return shipping, and are waiting to receiving the item back.
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Old 08-01-2013
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To n8zzz:

Really appreciate your help.
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Old 08-01-2013
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Thats the deal with A-to-Z claim - customer not obligated to return item...you have to be very detailed in your sales post
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Old 08-01-2013
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If you made a true honest mistake in the listing, then send the buyer a return label and offer a few bucks in return for his effort, like 10$ or 10% of the item when you get it back. Amazon allows you to refund more then the purchase price.
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Old 08-02-2013
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Make sure to cover yourself in future.

Help the buyer but avoid losing money. Send shipping labels etc

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Old 08-02-2013
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Quote:
Originally Posted by GreenBean™ View Post
Make sure to cover yourself in future.

Help the buyer but avoid losing money. Send shipping labels etc

Agree with the principle GB but if an A-to-Z claim is filed and CLOSED in buyer's favour...he has no reason to return the item...cant do much if closed in buyer's favour
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