Forum

FB of 1 for missing buyers due date - not AZs
 

Ok, here we go...

So buyer makes an order and selects standard shipping. I ship a couple days later and done. About 2 weeks later he messages me with the infamous where's my stuff. I look at the tracking and shows nothing. I call USPS and next day they tell package is lost. So I contact the guy and tell him I will send another out. He says ok. On Monday I see new FB of 1 from this guy. Says it was a birthday present and came the day of the birthday and his wife or whoever had to sign for the package. So he got pissed. Says I should have called him earlier to say it was lost instead of waiting for him to call me (I guess I should be clairvoyant). And funny thing was he left me 3 yes for as described , customer service, and oddly enough arrived on time since the AZ standard ship estimate allowed until the next day before considered late.

So basically it was on time according to AZ estimate but this guy needed it quicker than that and was too cheap to add a couple extra bucks for expedited.

Do you think I have a snowball chance of getting this removed or would I be wasting my time.

I know Im new here but I would do all i can to get the FB removed. In the past I have issues with customers like this I tend to offer a full refund in return for FB removal. 9 times out of 10 it works like a charm when the customer knows he/she is getting it for free. However if its a pricey item you may want to get creative and offer something else

Basically if you are in contact with the customer you are half way there IMO as some customers refuse to communicate back in FB situations I have found

Hope that helps

http://www.aspkin.com/forums/amazon/...-negative.html - if you got that removed and fixed zoneout, I have confidence that you can do the same.

Need to be careful on avoiding too many issues on the same account...even if not your fault...

You should give it a try. The worst they can say is no. I would also give a customer service credit(maybe refund original shipping costs
) and ask the buyer to remove the feedback since it was not your fault.

As a seller, I would of offered a slight credit once the buyer had contacted me about a lost package. Sometimes, buyers can act in anger and going the extra mile can turn a bad experience into an outstanding one for the buyer.

Also, giving a credit at this point can help in getting that feedback remove, at least that is my thought. Amazon just wants to see you provide top notch service and they will useally help you out sometimes.