buyer filed claim after 5 months

[quantum773]

5 months... ridiculous... I can't believe Amazon would allow this. Buyer claims that he returned the item back in May. I asked him to provide a tracking number and then he submits a claim... How is this possible? Any way I can look up a tracking number from a return request?

[kockedoff]

Don't worry you will win most likely... Just be polite.... And say you never received the item

[Phd]

Is your account active, or gone.

If it is active, you should win the claim.

If it is 'gone' and money on hold you auto-lose even if you

[TonyAlmeida]

Originally Posted by quantum773

5 months... ridiculous... I can't believe Amazon would allow this. Buyer claims that he returned the item back in May. I asked him to provide a tracking number and then he submits a claim... How is this possible? Any way I can look up a tracking number from a return request?

Did buyer ever contact you to return the item? All return request must be submit through Amazon return request.

[n8zzz]

Originally Posted by TonyAlmeida

Did buyer ever contact you to return the item? All return request must be submit through Amazon return request.

Yeah if this is a return request that didn't get handled properly (i.e. you failed to communicated back and forth properly to ensure that the item was indeed shipped/received) then the guy might win. Amazon will look at your correspondence history between you and the buyer. If you dropped the ball at any point down the line with this buyer, Amazon probably will side with them.

[Kelly441]

I just had one filed 4 months after purchase date.

[quantum773]

just responded to your post lol. my original post was from 2 years ago.

[rsot]

What a thread revival!