Buyer filed a claim and not willing to send item back - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > PayPal Talk

PayPal Talk PayPal Forums. General issues related to PayPal.

Reply
 
Thread Tools
  #1  
Old 01-14-2010
Ballsack's Avatar
Executive [VIP]
 
Join Date: May 2007
Posts: 825
Thanks: 20
Thanked 12 Times in 12 Posts
Activity: 1%
Longevity: 97%
iTrader: (0)
Default Buyer filed a claim and not willing to send item back

For the record this is not an ebay item. A buyer filed a claim under the guise that it was not as described, which is a lie, and they refuse to send the item back. Will I still lose the claim anyway? What has been other ppl's experience with this?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 01-14-2010
Burning's Avatar
Executive [VIP]
 
Join Date: Dec 2008
Posts: 2,028
Thanks: 349
Thanked 310 Times in 214 Posts
Activity: 0%
Longevity: 85%
iTrader: (18)
Default

If it is a non-ebay claim, there is nothing to worry. Just tell paypal the tracking and escalate the claim. Paypal do not cover "not as described" claims for non ebay purchases. Last time I had a dispute they closed it within a second.
__________________
"You miss 100% of the shots you don't take."
Wayne Gretzky

”I am an optimist. It does not seem too much use being anything else.”
Winston Churchill

“If you’re going through hell, keep going.”
Winston Churchill
Reply With Quote
  #3  
Old 01-14-2010
Senior Member
 
Join Date: Aug 2009
Posts: 1,033
Thanks: 432
Thanked 101 Times in 69 Posts
Activity: 0%
Longevity: 80%
iTrader: (0)
Default

I have about the same problem. Here's the thread with more responces.

http://www.aspkin.com/forums/paypal-...ts-refund.html
Reply With Quote
  #4  
Old 01-14-2010
Ballsack's Avatar
Executive [VIP]
Threadstarter  
 
Join Date: May 2007
Posts: 825
Thanks: 20
Thanked 12 Times in 12 Posts
Activity: 1%
Longevity: 97%
iTrader: (0)
Default

I didn't use tracking when I shipped the item. But it's obvious the person has the item.
Reply With Quote
  #5  
Old 01-14-2010
lakeman's Avatar
Senior Member
 
Join Date: Jan 2009
Posts: 1,865
Thanks: 580
Thanked 411 Times in 233 Posts
Activity: 0%
Longevity: 84%
iTrader: (114)
Send a message via AIM to lakeman Send a message via MSN to lakeman Send a message via Yahoo to lakeman
Default

Like Burning said, Escalate it to a claim. If the buyer did a not as described, it will be closed..
Reply With Quote
  #6  
Old 01-14-2010
Ballsack's Avatar
Executive [VIP]
Threadstarter  
 
Join Date: May 2007
Posts: 825
Thanks: 20
Thanked 12 Times in 12 Posts
Activity: 1%
Longevity: 97%
iTrader: (0)
Default

Ok, good. Thanks, everyone.
Reply With Quote
  #7  
Old 01-14-2010
Senior Member
 
Join Date: Aug 2009
Posts: 1,033
Thanks: 432
Thanked 101 Times in 69 Posts
Activity: 0%
Longevity: 80%
iTrader: (0)
Default

What if they paid with their credit card and want to report it to their credit card company? Are they able to?
Reply With Quote
  #8  
Old 01-16-2010
Ballsack's Avatar
Executive [VIP]
Threadstarter  
 
Join Date: May 2007
Posts: 825
Thanks: 20
Thanked 12 Times in 12 Posts
Activity: 1%
Longevity: 97%
iTrader: (0)
Default

You'll probably lose.

Just to update on what has happened. I went to my pp account to do what I needed to do and the case was closed. There is no mention of why it was closed, who closed it or even WHEN it was closed. I certainly never got an email confirming this. The money has not been deduced from my account. Anyone have any experience with this?
Reply With Quote
  #9  
Old 01-16-2010
MU
 
Join Date: Jul 2008
Posts: 2,938
Thanks: 307
Thanked 558 Times in 293 Posts
Activity: 0%
Longevity: 88%
iTrader: (32)
Send a message via AIM to First Edition Send a message via MSN to First Edition Send a message via Yahoo to First Edition Send a message via Skype™ to First Edition
Default

Quote:
Originally Posted by OfficialGenius View Post
What if they paid with their credit card and want to report it to their credit card company? Are they able to?
They probably would have done this first. Also, if the funds were added to their PayPal account from a bank account, or if the funds were already in the PayPal account and transferred, this won't be possible.
Reply With Quote
  #10  
Old 01-21-2010
kingfish900's Avatar
Junior Member
 
Join Date: Jan 2010
Posts: 160
Thanks: 0
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 76%
iTrader: (0)
Default

transactions done outside ebay almost never favor for the buyer or person on the other end. least not that ive seen. thats usually how it goes. it just goes away. paypal notifies the person on the other end that their out of luck and they dont re imburse them cause they dont have to. their only hope is to usually file a chargeback with their credit card company, which in fact many people do win, but the bank usually foots the bill and you will still keep the funds. it usually only works for people who have a good standing and history with their bank and havent had chargebacks previously for anything. also doing so they usually have to report that they didnt authorize the charge for it to work. which would require them to sign a document stating they didnt. which would be illegal. but many do it anyway, and get their money back from the bank.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Have you Filed an eBay Counter Claim Notice and Won? [VeRO] Hypothermic Subscriber Discussions 4 10-17-2009 08:18 PM
Not as described claim filed by buyer but item hasnt been delivered yet ojsimpson PayPal Talk 11 10-03-2009 01:18 PM
item sent + buyer paypal charged back = send special del?? timbuck2 UK PayPal Talk 4 08-01-2009 04:42 PM
Claim closed in favor of buyer??? Item not delivered! habibah91 PayPal Talk 1 11-05-2008 12:50 AM
Seller Wants To Sue Me because I filed an illegitimate claim hooray eBay Discussion! 14 05-08-2008 04:49 PM


Aspkin Group

All times are GMT -5. The time now is 08:06 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts