Weird amazon message about review and suspension at same time

[TonyAlmeida]

Originally Posted by roberto

Please kindly confirm

1) you got a message saying your selling privileges were removed but in description of message it said you account is in review? right?

2) how long did it take to get message saying your selling privileges have been reinstated after that message?

1. Yes.
2. It take 28 days or a full month. I don't remember but not quick

[tmastermind]

Originally Posted by roberto

when they said your selling privileges were removed, at same time did they say your account is under review like in that email?

Yes it was exactly the same email asking for business info etc.

[tmastermind]

Originally Posted by jeffweico

My best advice for dealing with Amazon is to always give them ONLY what they are asking for. NEVER ELABORATE unless they ask you to. It is like testifying in court - any extra information you give them can only be used against you.

Also, never use any type of humor when giving them a business plan. Be apologetic for any problems and prepare a reasonable plan so that it does not happen again. Of course, this applies to customer service, shipping issues, possible mis-described condition of used items, etc. If they suspect you are selling counterfeits, or that it is a stealth account, then nothing you do will help, the account is toast.

It was a professional list of purely what they wanted from business info list. In between the appeal I even managed to get 10 extra 5/5 glowing feedback. No humour was put in it. It was a proper good appeal that I took my time to go over with a fine tooth comb, even got GBs' approval on it but just like anything Amazon are fickle, because I sold too much in one week they got rid of me. Just the way AZ run...

Next time I intend to control more of what sells in any given week or rather react more quickly to stop the sales (I just missed out due to a weekend away) I also intend not to appeal and just let it go the course.

[rsot]

Originally Posted by roberto

Yes i know that.

This never happened to me before.

But I expected them to give me an answer within like 5 hours but that didnt happen. So thats why am asking some people who this did happen to before. How long it took them

Various periods - if you dont provide appeal/reasoning letter, can go as far as 1 month