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Is this competitor act or scam
 

Sold a used phone and got this message today

Do you think it is competitor or a scam?

I read the message couple time and there is something not right about this message. I asked for detail of the problem and this is the buyer reply.

There is no regular person type like this.

What do you think?

Thank you

Re: Is this competitor act or scam
 

Could be a scammer. Probably not competitor, imo. Sounds like a normal idiot customer though.

Re: Is this competitor act or scam
 

Offer a return label and tell them you will issue full return upon return.

Re: Is this competitor act or scam
 

Was the phone tested before sending out, and, was the package insured by the shipping company?

Re: Is this competitor act or scam
 

Yes, it was my personal phone before upgrade. The phone was fully charged before shipped out also.

The problem is the buyer not try to answer my question about the problem. I ask for the picture of the actual item and charger also confirm the MEID/ESN number but buyer don't answer those question

Re: Is this competitor act or scam
 

To clam the buyer even more offer to refund his shipping charges for the inconvenience right now. Do not delay in sending that prepaid return label out.

Re: Is this competitor act or scam
 

Looks like one of the many retards that buy on amazon. Send him a return label/address and see what comes back. I would also drop an e mail to seller support. Bring it there attention first.

Re: Is this competitor act or scam
 

I will wait a bit till the buyer confirm the ESN number of the phone and then email seller support. Thank you

Re: Is this competitor act or scam
 

What you should do depends on your defect rate. If you have a bunch of small items you sell all the time to keep defect very low then be very strict with them. If you risk getting anywhere near 1 percent then bend over and take it up the yarse.

Re: Is this competitor act or scam
 

Here is an other reply from buyer

Re: Is this competitor act or scam
 

Seller support already closed for the day. Will call tomorrow morning.

Re: Is this competitor act or scam
 

Could be a case of return abuse.

User does the following
1. drop his phone in toilet
2. buy a similar one online from you
3. claim it does not work
4. send back the toileted one to you for refund

You should tell him that you are more than happy to return the phone. Remind him to make sure to send the CORRECT Phone. Tell him that you have recorded the serial number/ESN of the phone and if you receive the wrong one, you will not be able to refund him. Maybe by just saying that he will know he cannot take advantage of you.

If he gutted your phone for parts and replaced it with bad parts, you may be out of luck.

Re: Is this competitor act or scam
 

Accept the return
and be sure to not only confirm the the phones serial
but to RECORD the opening from the moment you get it from the postal worker to ensure you do not get a rock.

Re: Is this competitor act or scam
 

Buyer not request for return yet

Re: Is this competitor act or scam
 

Not to side with the buyer, but did you send him an aftermarket travel charger?

Aftermarket ones go bad all of the time and can actually damage phones. People pull this crap with me on CL all of the time, so I am used to it. The buyer just may be a complete idiot who doesn't know how to clearly explain the situation.

Re: Is this competitor act or scam
 

Yes, after market charger but was tested and charged the phone before shipped it with that same charger.

Re: Is this competitor act or scam
 

Could be true, but never had a cheap o 2$ ebay charger kill a phone, die after a year, yes, but never get a phone killed.

Re: Is this competitor act or scam
 

Ignoring your questions is a definite sign of a sca.mmer in my opinion, but I just wanted to understand the situation better since those responses are barely English.

And I forgot in your first post that the customer said not even the store had a charger that worked. That's a flat out lie unless that phone is 10+ years old.

Re: Is this competitor act or scam
 

I have repeat asking buyer to confirm the ESN/MEID four time and a bunch of other questions but buyer didn't answer any of the questions I asked and just B.S around with something else.

Re: Is this competitor act or scam
 

Obvious signs of a scammer IMHO. Offer to talk to him on the phone and assist him in reading you the ESN/MEID. People have a hard time lying on the phone.
If he gives you a made up ESN, you can check online and verify it is the original phone (it is free if I recall correctly).

Good advice on 'the rock'. I was scammed like that a few years ago. Expected 500 cell phone charger, received 5 in a giant box

Re: Is this competitor act or scam
 

Sense this may be an idiot (kid).

Be firm with dealing with them. Dont 'offer' in terms of being nice.

State simply what is going to happen:

You are supplying a return shipping label for the item's return.

A refund of shipping will happen when the item is returned.

Ensure amazon are also advised. Get this on your file before the buyer does more harm.

Grrr to stoopid buyers
:mad:

Re: Is this competitor act or scam
 

Get that info out with your talks with Amazon - hopefully some support from them.

Any buyer who is LEGIT, can easily confirm this info.