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Old 12-10-2013
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Default Seller Rating 90, 1 negative feedback = suspension?

Hey guys, on one of my accounts (8 months old), I just got a negative feedback.

So, now, instead of 5/5 stars, I am at 4.6, with a seller rating of 90.

Will I get suspended sooner rather later or vice versa?

Thanks in advance.
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Default Re: Seller Rating 90, 1 negative feedback = suspension?

not necessarily. sell more to offset your about to be bad odr
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Default Re: Seller Rating 90, 1 negative feedback = suspension?

High ODR will get you suspended not percentage feedback. There is a Chinese seller on Amazon for over a year who has 60 percent positive feedback. He sells small items to keep ODR down
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Default Re: Seller Rating 90, 1 negative feedback = suspension?

What was the reason for the negative feedback?
However 1 negative will not get you suspended, unless counterfeit stock
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Default Re: Seller Rating 90, 1 negative feedback = suspension?

You could contact the buyer and ask them to revise the feedback, i have did that on many occassions with success, or get their telpehone number if they dont respond online. Its worth a try.
Or if it is for something such as item not delivered and you have the tracking showing phone ebay they remove unfair feedbacks for this reason and many except the counterfeit ofcourse.
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Default Re: Seller Rating 90, 1 negative feedback = suspension?

Do not message the customer asking them to amend feedback. This is against Amazon Policy. Phone them instead.
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Default Re: Seller Rating 90, 1 negative feedback = suspension?

You should boost your feedback with low end, free ship items that will sell. 1 negative feedback is unlikely to cause problems but you should avoid future neg feedback with good sales
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Default Re: Seller Rating 90, 1 negative feedback = suspension?

Quote:
Originally Posted by Freakzilla View Post
Do not message the customer asking them to amend feedback. This is against Amazon Policy. Phone them instead.
It is against AZ policy to bribe them to remove the feedback. It's not to just contact them and ask them to revise it.
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Default Re: Seller Rating 90, 1 negative feedback = suspension?

As Kelly said. Although many people do go down the bribing pathe. At least until they get caught

Last edited by barrycruan; 12-11-2013 at 09:38 PM.
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Default Re: Seller Rating 90, 1 negative feedback = suspension?

Quote:
Originally Posted by barrycruan View Post
As Kelly said. Although many people do go down the bribing pathe. At least until they get caught
It's all in the wording

WRONG WAY

if you remove your feedback I will issue a full refund

RIGHT WAY

I issued a full refund could you please take a moment to revise your feedback if you are happy with our customer service

I have had a lot of negative feedback removed with this tactic.
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Default Re: Seller Rating 90, 1 negative feedback = suspension?

Yeah. I took the bribing path and ended up losing an account because of it. It was worth it for that account tho.
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Default Re: Seller Rating 90, 1 negative feedback = suspension?

Quote:
Originally Posted by barrycruan View Post
Yeah. I took the bribing path and ended up losing an account because of it. It was worth it for that account tho.

How were you wording your bribes?
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