Just appealed and revised another AZ claim
I Just appealed and revised another AZ claim last week.
- Sold a used iPhone 5 it self and no accessories with it. I clearly said that in the condition note
- Buyer want all the accessories and just opened an AZ claim.
- I contact buyer and provided the packaging slip and the screenshot of the order detail page in my seller account (with the condition note highlight)
- Buyer reply that he happy with the phone. (Buyer CAN'T read the condition note of the item after buy it)
- So I represent my AZ case with amazon and explain that the list clearly said it was for the phone only, no other accessories included. And buyer is happy with the item.
- Just 5 minutes later got email from Amazon that the case was closed and buyer grant for a refund and I'm responsible for that happen. WTF????????
- I contact buyer again and explain to him that he either return the phone or contact Amazon to release the money so I can get paid for what I sold.
- Buyer confirm that he want to keep the phone and willing to pay for it.
- I ask him to contact Amazon and let them know that.
- The buyer is nice enough to email Amazon and want to pay for what he buy.
- I appeal my AZ claim and provide all the email from buyer happy, agree to pay for what he buy.......
- Amazon contact buyer and ask for buyer authorize to charge his credit card again
- Buyer reply that he authorized it
- Got email from Amazon that the fund available
All that emails, communication take less then 3 hours whewwwwww
Fell so happy today.
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