Suspended :(

[barrycruan]

They do,sometimes suspend listings but it's not normal. That's why you need to get in touch with amazon and find out.

[GreenBean]

Originally Posted by helpmelol

it's not good for my head

What is more dangerous for you is to pay attention to incorrect advice.

Follow the advice from barrycruan.

He is one of the only users answering in this thread that is being accurate.

With these letters from amazon it is better to not always follow their bidding.
Just be careful

[helpmelol]

Originally Posted by barrycruan

They do,sometimes suspend listings but it's not normal. That's why you need to get in touch with amazon and find out.

I have never contacted Amazon seller support before, only replied to them when they send a question/request etc.

Is there a seller support chat available? You adviced not to send the letter because that could get me suspended, but am I not drawing more attention to my account by contacting them and having someone else look into the matter?

Thank you for all the advice so far everyone

[alim]

Originally Posted by helpmelol

I have never contacted Amazon seller support before, only replied to them when they send a question/request etc.

Is there a seller support chat available? You adviced not to send the letter because that could get me suspended, but am I not drawing more attention to my account by contacting them and having someone else look into the matter?

Thank you for all the advice so far everyone

youve made he letter but i would say first see the actual cause of suspension as barry says check with them about the cause of suspension .

[TonyAlmeida]

Originally Posted by helpmelol

Performanc metrics are good, but I have had lots of customers complaining about late delivery despite the fact that it was till within the delivery window, don't know if this affects ODR.

I have only 1 A-to-Z claim since I started (most recent one).
And with that 1 A-to-Z my ODR is like 3%, but the total number of orders they have used to calculate it, is not up-to-date (should be 0.7% according to latest orders).

DOn't know what to do, I knew this would happen :( .

I hope I receive my money.

Are you doing drop-ship? or you ship it yourself?

[TonyAlmeida]

Originally Posted by helpmelol

It is similar to this one (google translate translated it to something like this, this is an email someone received, so I guess same email template in different languages):

Hello from Amazon.co.uk

We are writing to let you know that we are conducting a review of your selling account. During this review, your funds will be temporarily reserved in your account.

We conduct account reviews in support of our commitment to improving the customer experience. These reviews are intended to ensure the timely shipment of orders and compliance with our selling policies.

Please continue to fill orders and list only items that you are able to ship by or before the promise date.

For information on how you may be able to expedite this review, please search on “Velocity Limits and Account Reviews” in our seller Help.

We will notify you via e-mail when our account review is complete.

We appreciate your patience and cooperation.

-----

I called this a "suspended review". When you get this kind of review it will show suspended in your account and you are not allow to list, sale or anything with your seller account. The only thing you can do is appeal.

But I will not appeal and just let the account rest for 28 days and it should pass the review

[TonyAlmeida]

Originally Posted by rsot

Not at all the case - Amazon wont cancel the listings while you are under review...

AS I know there are two type of review. 1 you still can sale, ship, list and do whatever you want and just don't get pay yet. The other you can't list, sale, ship, all your list is still there in your seller page but not show in amazon list. It also said suspended on your seller page

[helpmelol]

Originally Posted by TonyAlmeida

I called this a "suspended review". When you get this kind of review it will show suspended in your account and you are not allow to list, sale or anything with your seller account. The only thing you can do is appeal.

But I will not appeal and just let the account rest for 28 days and it should pass the review

Yes, I think this is ''my type'' of the review.
I don't dropship, have everything in stock.

Has this happened to you before? A ''suspended review'' ? Did you get your money that was disbursed on regular dates?

[TonyAlmeida]

Originally Posted by helpmelol

Yes, I think this is ''my type'' of the review.
I don't dropship, have everything in stock.

Has this happened to you before? A ''suspended review'' ? Did you get your money that was disbursed on regular dates?

Happen many time cause I do all the high risk items.

- I don't remember but I think they are reverse the money till the review over. They money will come back a couple days later to your seller account.
- I don't appeal the review and just let the account rest for 28 days and get my money
- I do appeal two time and got a real suspended just couple minutes after the appealed for both. From then, I never appeal again unless it is a real suspend happen.

[helpmelol]

Originally Posted by TonyAlmeida

Happen many time cause I do all the high risk items.

- I don't remember but I think they are reverse the money till the review over. They money will come back a couple days later to your seller account.
- I don't appeal the review and just let the account rest for 28 days and get my money
- I do appeal two time and got a real suspended just couple minutes after the appealed for both. From then, I never appeal again unless it is a real suspend happen.

Hmm ok. I guess I have to wait 90 days then :( .

So Amazon is basically lying. They say disbursement is on its way, but in reality it isn't?

Man, I hate how they can get away with this. First they hold your money for 2 weeks, then they send ⊗⊗⊗⊗ disbursement emails/confirmations? ...

How many days / hours after receiving the disbursement is on its way email, do you think your payment is safe/on its way?

Also, do you know this for sure? Is this what always happens?

[TonyAlmeida]

Originally Posted by helpmelol

Hmm ok. I guess I have to wait 90 days then :( .

So Amazon is basically lying. They say disbursement is on its way, but in reality it isn't?

Man, I hate how they can get away with this. First they hold your money for 2 weeks, then they send ⊗⊗⊗⊗ disbursement emails/confirmations? ...

How many days / hours after receiving the disbursement is on its way email, do you think your payment is safe/on its way?

Also, do you know this for sure? Is this what always happens?

You didn't get the point.
- Where did I said that you have to wait 90 days? And why 90 days?
- They are not lying. You got the disbursement email on your schedule but it may trigger the review because of your activity seem not normal to them.
- When you account went to the suspended review they will recall the disbursement. But someone have received their payment just fine.

Question.
- Is this your first payment for this account? if no.
- Is the amount of money increase this time?
- Have this account ever get the first review?

[helpmelol]

Originally Posted by TonyAlmeida

You didn't get the point.
- Where did I said that you have to wait 90 days? And why 90 days?
- They are not lying. You got the disbursement email on your schedule but it may trigger the review because of your activity seem not normal to them.
- When you account went to the suspended review they will recall the disbursement. But someone have received their payment just fine.

Question.
- Is this your first payment for this account? if no.
- Is the amount of money increase this time?
- Have this account ever get the first review?

Hello,

No, it is not the first payment. Account is 1 year old.
Yes, it increased this time. I have sold more than usual last few weeks (I actually created a thread about that, people here said I should be fine xD ).
And since the account is 1 year old, I think I already got a review. I mean, I survived the holiday season, and isn't that a period when many Amazon sellers are martyred by Amazon? :P

[TonyAlmeida]

Originally Posted by helpmelol

Hello,

No, it is not the first payment. Account is 1 year old.
Yes, it increased this time. I have sold more than usual last few weeks (I actually created a thread about that, people here said I should be fine xD ).
And since the account is 1 year old, I think I already got a review. I mean, I survived the holiday season, and isn't that a period when many Amazon sellers are martyred by Amazon? :P

This may trigger this review. Amazon can and will review any seller account if they want to. If you have other account running then use them and let this one rest for 1 month and it should be OK.

I personally don't appeal it unless you are know what you are doing. Also don't submit anything, any document because if you don't do it right it will be worse than you think it is.

[helpmelol]

Hmm, I guess I can't really do anything about it now! No need to worry I guess, I'll just see what happens over the course of the next couple of days. I hope I get my money, if not, well, nothing, I guess?

[helpmelol]

Ok guys, what I feared happened.

Amazon Germany undid the disbursement :( .

But other Amz marketplace payments went through (much higher than Germany one) and tbh I was more afraid that the German marketplace suspension would trigger suspension across all marketplaces.

[oompaloompa]

does your account show as active? it sounds like a suspension, did they ask for a plan of action? if so, you just say what they want to hear, eg. a radical change in your methods.

[helpmelol]

Originally Posted by oompaloompa

does your account show as active? it sounds like a suspension, did they ask for a plan of action? if so, you just say what they want to hear, eg. a radical change in your methods.

Now account on Germany says suspended, other marketplaces still active though. But I don't care anymore I think I will let the account die. Didn't send any verification which is due in 7 days, so now that it looks like my account will be suspended anyway, I'll just let it die.

I received most of my payments though. Which is why I am relieved.

I'll wait for what's left 90 days...

[oompaloompa]

I would fight to save an az, they are more difficult to set up again than ebays, I would let an ebay die but never an az.....particualrly if it is your original one in real details.......

[helpmelol]

Originally Posted by oompaloompa

I would fight to save an az, they are more difficult to set up again than ebays, I would let an ebay die but never an az.....particualrly if it is your original one in real details.......

no it is a stealth account

i have never given my id to amazon not even with first one as it wasn't necessary at the time

i am going to let this account die and start a legitimate one in 4-5 months i think

[rsot]

Why 4-5 months?

[helpmelol]

Originally Posted by rsot

Why 4-5 months?

I have purchased around $32k worth of inventory (retail value, company went bankrupt, got a good deal) + planning to buy more + still have around $11k worth of own unsold inventory, and most of it can be sold in Netherlands & Belgium only, so it would be pointless to try to sell it on Amazon + I don't want to get linked immediately as I will use real ID etc. this time for a permanent account .

And I am working on several project of my own + school (I am only 20 yo, still studying).

Also planning on buying some property + I can't afford to loose my attention on what's going on in Crypto currency world since I have invested in that as well.

So I want to leave Amazon & eBay for what it is for now. Too much headache, too little time. I've had it with annoying customers, Amazon's anti-seller behavior, etc. for now.

[ovidiu]

I would fight to save an az, they are more difficult to set up again than ebays

In the US, Amazon is MUCH easier to get going than eBay.