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  #1  
Old 12-15-2014
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Default Amazon Review question

I got a message from Amazon this morning saying that they were conducting a review of my selling account. It says that for them to complete the review they need invoices for one of the listings I'm selling.

My account is still running though and I am not blocked out of that listing. Do I have to respond back to them? Also if I just buy this item on eBay and sell it on Amazon, can I give them an eBay invoice as proof?

How do I even submit the invoices? It does not say where to send it or anything else. Anyone have any experience with this?
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  #2  
Old 12-16-2014
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Default Re: Amazon Review question

Quote:
Originally Posted by hulkman View Post
I got a message from Amazon this morning saying that they were conducting a review of my selling account. It says that for them to complete the review they need invoices for one of the listings I'm selling.

My account is still running though and I am not blocked out of that listing. Do I have to respond back to them? Also if I just buy this item on eBay and sell it on Amazon, can I give them an eBay invoice as proof?

How do I even submit the invoices? It does not say where to send it or anything else. Anyone have any experience with this?
Post the message you got.
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  #3  
Old 12-16-2014
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Default Re: Amazon Review question

A professional letter has worked well but that invoice specific request...what kind of item? Risky potential?
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Old 12-16-2014
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Default Re: Amazon Review question

To reply, just do an email reply from the email account you use (say gmail).

Make sure all image downloads etc are turned off.
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  #5  
Old 12-16-2014
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Default Re: Amazon Review question

This is the email.

Hello,
We are conducting a review of your selling account. To complete our review, we need to verify your inventory of these items:
ASIN: ******
Title: *******
Please reply to this message with this information:
- Copies of receipts or invoices
- Your distributor’s or supplier’s contact information (name, phone number, address, etc.)

You may obscure pricing information on any receipts or invoices you send. We ask that you do not obscure any other portion of these documents.

Account reviews support our commitment to improving the customer experience. These reviews are intended to ensure the timely shipment of orders, compliance with our selling policies, and the mutual success of buyers and sellers in the Amazon Marketplace.

Thank you for selling on Amazon.com.

Regards,

Seller Performance Team
Amazon.com
https://www.amazon.com


Its not a high risk item. Its a cell phone. Its obviously authentic but its purchased on eBay. I wonder if that would work as an invoice.
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  #6  
Old 12-16-2014
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Default Re: Amazon Review question

Did you list the phones as "new" or were they "like new"?
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Old 12-16-2014
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Default Re: Amazon Review question

Quote:
Originally Posted by elmono View Post
Did you list the phones as "new" or were they "like new"?
New. Buy them new and sell them new.
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  #8  
Old 12-16-2014
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Default Re: Amazon Review question

Have you sold alot? Maybe they just want to make sure you are able to fulfill the orders?
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Old 12-16-2014
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Default Re: Amazon Review question

Normally they ask for invoices if they consider the items to be counterfeit, like DVDs for instance. I sold quite a lot of mobile phones when my account was under review and never asked for a single invoice. Guess I got lucky then sold mine as used mostly
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Old 12-16-2014
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Default Re: Amazon Review question

Quote:
Originally Posted by mufc365 View Post
Normally they ask for invoices if they consider the items to be counterfeit, like DVDs for instance. I sold quite a lot of mobile phones when my account was under review and never asked for a single invoice. Guess I got lucky then sold mine as used mostly
Yeah but his listing is not blocked and his account is still up
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Default Re: Amazon Review question

Yes but it will get suspended if he does not submit the relevant evidence. Sending an ebay invoice is also risky. They like to see a proper wholesaler distributor
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Old 12-16-2014
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Default Re: Amazon Review question

So it seems like a lose lose situation for me. Yes I have sold a lot (relative) but under different listings. Not just that specific one.
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Default Re: Amazon Review question

I am not sure if Amazon look at the invoices on face value or actually get them verified.

But always worth a try. When they want an invoice and you don't give it seems like you have something to hide which is more or less likely the death of an account. Sorry to say
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Old 12-16-2014
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Default Re: Amazon Review question

Quote:
Originally Posted by hulkman View Post
So it seems like a lose lose situation for me. Yes I have sold a lot (relative) but under different listings. Not just that specific one.
So send in the receipts and see what they say.
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Old 12-17-2014
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Default Re: Amazon Review question

Yes send them in otherwise they will just say your account has failed our review process or delete it completely
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Old 12-17-2014
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Default Re: Amazon Review question

Quote:
Originally Posted by mufc365 View Post
Yes send them in otherwise they will just say your account has failed our review process or delete it completely
This kind of request from Amazon is to weed out counterfeits - best to reply quickly, true. eBay invoice will likely not be sufficient - use a legit source
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Old 12-17-2014
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Default Re: Amazon Review question

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Originally Posted by rsot View Post
This kind of request from Amazon is to weed out counterfeits - best to reply quickly, true. eBay invoice will likely not be sufficient - use a legit source
I submitted ebay orders for that item that I had purchased the last month. For that specific item I buy it on eBay and sell it on Amazon. What else would I be able to give to them?
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Old 12-17-2014
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Default Re: Amazon Review question

UPDATE

So that worked. Just got an email saying that I was fine to sell that listing, but I was still blocked from a previous listing they blocked me from a few months ago.
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  #19  
Old 12-17-2014
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Default Re: Amazon Review question

Quote:
Originally Posted by hulkman View Post
UPDATE

So that worked. Just got an email saying that I was fine to sell that listing, but I was still blocked from a previous listing they blocked me from a few months ago.
Wow nice that they accepted the eB info - guess you weren't dealing with a strong suspension - congratz
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Default Re: Amazon Review question

the ppl that review these documents seem to accept anything looking remotely legit
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Old 12-18-2014
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Default Re: Amazon Review question

I've always wondered how effective photoshops would be??
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Old 12-18-2014
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Default Re: Amazon Review question

Nice, glad it worked.
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