30 Days old AMZ Stealth went under suspension? - eBay Suspended & PayPal Limited Forums
eBay Suspension & PayPal Limited Forums  
Join Today
Register Subscribe
     

Registration is fast, simple and absolutely free so please, join our community today!


Go Back   Home > Marketplace Discussions > Amazon

Amazon Amazon Suspension. General discussions on Amazon, suspensions, suspended, blocked, banned and more. Amazon Forum.

Reply
 
Thread Tools
  #1  
Old 02-12-2015
alekov's Avatar
Junior Member
 
Join Date: Jan 2013
Posts: 247
Thanks: 59
Thanked 36 Times in 30 Posts
Activity: 0%
Longevity: 52%
iTrader: (0)
Default 30 Days old AMZ Stealth went under suspension?

I setup a new AMZ stealth account, under a new LLC, all new info, new static IP, etc. about 30 days ago, and it just went under suspension. Can't quite figure out the reason, maybe you guys know more about this and can tell me what you think happened? Maybe too many sales?? I sold about 85 units for about $7K in the last 30 days, no issues whatsoever, all shipped on time, 3 glowing feedbacks, 5 star and long, 100% metrics on everything.

I received 4 of the exact same messages, from the Merchant Approval team, about one ever 4-5 days, and today I received the one from the Seller-Performance which basically reads exactly the same as the previous four messages, just ads that my account is under review and it suspended, and my listings are not available. Any ideas on where I go from here? Here are the messages, I will just post one of the 4 messages since they are identical, and then the last one that I received few minutes ago:

"from: "Amazon.com Merchant Approval” merchant-approval@amazon.com
to: ${emailAddress}
queueName: merchant-approval@amazon.com
subject: Review of Your Amazon.com Selling Activity

Hello,

We are conducting a review of your account. During the review, a rolling reserve will be applied to funds in your account from your sales on Amazon.com.

The reserve will be equivalent to your gross sales amount for the preceding 28 days. Based on your order volume, the amount of the reserve may change daily.

When your account balance exceeds the reserve amount, funds will be available per your disbursement schedule.

You can view your account balance, estimated payment schedule, and reserve amount on the Payments page in the Reports section of Seller Central (https://sellercentral.amazon.com/gp/...t-summary.html).

Account reviews are intended to ensure the timely shipment of orders and compliance with our selling policies. Please continue to fulfill orders and list only items that you are able to ship by the Expected Ship Date.

You can help with the review process by sending us more information about your business. To do so, click the “Appeal” button next to this notice on the Notifications page in the Performance section of Seller Central (https://sellercentral.amazon.com/gp/...fications.html).

To learn more about account reviews, search “Velocity Limits and Account Reviews” in Seller Central Help.

We will notify you by e-mail when our account review is complete.

Thank you for selling on Amazon.com.

Regards,

Merchant Approval Team
www.amazon.com"

Those were the 4 I received, I didn't respond to them, I just assumed that they were conducting a new account review or something. Then this is the one I received tonight, rendering all my listings inactive:


"Date: Feb 12, 2015

Hello,

We are conducting a review of your Amazon.com seller account. During this review, your listings will not appear on our site and you will not be able to transfer funds out of your seller account.

Account reviews are intended to ensure the timely shipment of orders and compliance with our selling policies. Please continue to fulfill the orders you received before your listings were removed.

You can help with the review process by sending us information about your business. To do so, click the "Appeal" button next to this e-mail on the Notifications page in the Performance section of your Seller Central account (https://sellercentral.amazon.com/gp/...fications.html)

If you would like to provide tracking information for your shipments, visit the Manage Orders page in the Orders section of your Seller Central account (https://sellercentral.amazon.com/gp/orders-v2/list).

To learn more about account reviews, search "Velocity Limits and Account Reviews" in Seller Central Help.

We will notify you by e-mail when our account review is complete.

We appreciate your patience and cooperation.

Regards,

Seller Performance Team
Amazon.com"


Any ideas on what's happening?
Reply With Quote
The complete step-by-step guide to get back to selling today!

  #2  
Old 02-13-2015
yankee's Avatar
Executive [VIP]
 
Join Date: Nov 2013
Posts: 7,693
Thanks: 2,218
Thanked 2,548 Times in 1,872 Posts
Activity: 66%
Longevity: 46%
iTrader: (2)
Default Re: 30 Days old AMZ Stealth went under suspension?

This is because you sold a good amount $$$ wise in a short amount of time. If you have no issues, then you will pass fine BUT may have a rolling reserve.

If you were outselling Amazon directly and winning the buy box, I would gamble a significant amount of money Amazon will hold a 30 days average sale in reserve.

I personally would not supply receipts unless they ask for them with no other option.
Reply With Quote
  #3  
Old 02-13-2015
alekov's Avatar
Junior Member
Threadstarter  
 
Join Date: Jan 2013
Posts: 247
Thanks: 59
Thanked 36 Times in 30 Posts
Activity: 0%
Longevity: 52%
iTrader: (0)
Default Re: 30 Days old AMZ Stealth went under suspension?

Thank you, I suspected that maybe the culprit. Do you know what are the thresholds on sales when you setup a ghost the first few months? Is there a dollar amount/item amount you should stay below in order to avoid a review?
Reply With Quote
  #4  
Old 02-13-2015
alekov's Avatar
Junior Member
Threadstarter  
 
Join Date: Jan 2013
Posts: 247
Thanks: 59
Thanked 36 Times in 30 Posts
Activity: 0%
Longevity: 52%
iTrader: (0)
Default Re: 30 Days old AMZ Stealth went under suspension?

I sent an email trying to understand what it is that triggered the suspension and what it is that they need. They responded with the following email this morning:

"
Hello,

You can help us with our review by providing us with as much of this information as you can:

- How long you've been in business
- The sources of your inventory
- Anticipated monthly sales on Amazon
- The availability of items for shipping
- The address of any retail locations
- Links to other websites where you are actively selling
- Dun and Bradstreet (D-U-N-S) Number
- Tracking information for recently shipped orders

If you have tracking information, please add it to your orders on the "Manage Orders" page in the Orders section of your Seller Central account (https://sellercentral.amazon.com/gp/orders-v2/list). By adding tracking information to your orders, buyers can track orders at their convenience.

If you have not already done so, we encourage you to send a friendly reminder to buyers requesting that they leave feedback on your account. To learn about how to contact buyers, search “Buyer-Seller Messaging Service” in Seller Central Help.

We will notify you via e-mail when our review of your account is complete.

Regards,

Seller Performance Team
Amazon.com"
Reply With Quote
  #5  
Old 02-13-2015
yankee's Avatar
Executive [VIP]
 
Join Date: Nov 2013
Posts: 7,693
Thanks: 2,218
Thanked 2,548 Times in 1,872 Posts
Activity: 66%
Longevity: 46%
iTrader: (2)
Default Re: 30 Days old AMZ Stealth went under suspension?

Do you still have orders "Pending" ?
Reply With Quote
  #6  
Old 02-13-2015
rsot's Avatar
Executive [VIP]
 
Join Date: Dec 2009
Posts: 57,976
Thanks: 4,604
Thanked 7,067 Times in 6,436 Posts
Activity: 100%
Longevity: 76%
iTrader: (7)
Default Re: 30 Days old AMZ Stealth went under suspension?

No real set thresholds - a lot depends on what you are selling OP
Reply With Quote
  #7  
Old 02-13-2015
Junior Member
 
Join Date: Jan 2015
Posts: 32
Thanks: 31
Thanked 5 Times in 3 Posts
Activity: 0%
Longevity: 36%
iTrader: (0)
Default Re: 30 Days old AMZ Stealth went under suspension?

Your account is not suspended is only under review. All new sellers go through this if they sell a lot during the first month. All you can do is try to request feedback from your clients since this is the first thing they compare. sales and the amount of feedback. Keep sending orders and solving any issue with client.
Reply With Quote
  #8  
Old 02-13-2015
alekov's Avatar
Junior Member
Threadstarter  
 
Join Date: Jan 2013
Posts: 247
Thanks: 59
Thanked 36 Times in 30 Posts
Activity: 0%
Longevity: 52%
iTrader: (0)
Default Re: 30 Days old AMZ Stealth went under suspension?

One pending order. 3 feedbacks of 100% 5 star, on 85 sales I believe so far. I will send out as many feedback requests as possible, thanks for the help. Do you think I should try providing any info to Amazon regarding when my LLC was formed (3 years ago), sources of products, and etc? It's probably a can of worms no?
Reply With Quote
  #9  
Old 02-13-2015
yankee's Avatar
Executive [VIP]
 
Join Date: Nov 2013
Posts: 7,693
Thanks: 2,218
Thanked 2,548 Times in 1,872 Posts
Activity: 66%
Longevity: 46%
iTrader: (2)
Default Re: 30 Days old AMZ Stealth went under suspension?

Quote:
Originally Posted by alekov View Post
One pending order. 3 feedbacks of 100% 5 star, on 85 sales I believe so far. I will send out as many feedback requests as possible, thanks for the help. Do you think I should try providing any info to Amazon regarding when my LLC was formed (3 years ago), sources of products, and etc? It's probably a can of worms no?
Not until you get an email that looks like this:
Hello,

We are conducting a review of your selling account. To complete our review, we need to verify your complete inventory.

Please write to pq-review@amazon.com with the following information:

- Copies of your purchase orders, receipts, or invoices
- Your distributor’s or supplier’s contact information (name, phone number, address, etc.)

You may obscure pricing information on any purchase orders, receipts, or invoices you send. We ask that you do not obscure any other portion of these documents.

Account reviews support our commitment to improving the customer experience. These reviews are intended to ensure the timely shipment of orders, compliance with our selling policies, and the mutual success of buyers and sellers in the Amazon Marketplace.

Thank you for selling on Amazon.com.

Regards,

Seller Performance Team
Amazon.com
https://www.amazon.com
Reply With Quote
  #10  
Old 02-14-2015
alekov's Avatar
Junior Member
Threadstarter  
 
Join Date: Jan 2013
Posts: 247
Thanks: 59
Thanked 36 Times in 30 Posts
Activity: 0%
Longevity: 52%
iTrader: (0)
Default Re: 30 Days old AMZ Stealth went under suspension?

Oh damn!!! Hope it doesn't get there...lol
Reply With Quote
  #11  
Old 02-17-2015
Junior Member
 
Join Date: Apr 2011
Posts: 49
Thanks: 10
Thanked 10 Times in 8 Posts
Activity: 0%
Longevity: 66%
iTrader: (1)
Default Re: 30 Days old AMZ Stealth went under suspension?

Quote:
Originally Posted by alekov View Post
Oh damn!!! Hope it doesn't get there...lol
bump. any word on how this is going? I'm getting the same message on a new stealth as you received initially (the 3 times)
Reply With Quote
  #12  
Old 02-24-2015
Subscribed [VIP]
 
Join Date: Feb 2015
Posts: 55
Thanks: 7
Thanked 5 Times in 4 Posts
Activity: 0%
Longevity: 36%
iTrader: (1)
Default Re: 30 Days old AMZ Stealth went under suspension?

I got the same message on my amazon account. It is a new account. I hope things are going well for you. I am just wondering if I should respond and make that appeal or just leave it? Have you sent an appeal?
Reply With Quote
  #13  
Old 02-25-2015
alekov's Avatar
Junior Member
Threadstarter  
 
Join Date: Jan 2013
Posts: 247
Thanks: 59
Thanked 36 Times in 30 Posts
Activity: 0%
Longevity: 52%
iTrader: (0)
Default Re: 30 Days old AMZ Stealth went under suspension?

Crazy. No word from Amazon for 13 days now since their last email. I'm not appealing either, I'm just waiting for them to complete their review process. Not sure what's going on, it sounds like many people are getting same exact thing, curious if someone has gone through this before and if it's normal for new stealth accounts. I've had 3 accounts before, and never had this happen to me before, so not sure what to think. I'm at 6 five star reviews at this point, on a 96 or so sold items in the 30 days or less when the account was up and active. Status still shows suspended and no new messages from them. I'll update you if I hear anything new from them...
Reply With Quote
  #14  
Old 02-26-2015
Subscribed [VIP]
 
Join Date: Feb 2015
Posts: 55
Thanks: 7
Thanked 5 Times in 4 Posts
Activity: 0%
Longevity: 36%
iTrader: (1)
Default Re: 30 Days old AMZ Stealth went under suspension?

Quote:
Originally Posted by alekov View Post
Crazy. No word from Amazon for 13 days now since their last email. I'm not appealing either, I'm just waiting for them to complete their review process. Not sure what's going on, it sounds like many people are getting same exact thing, curious if someone has gone through this before and if it's normal for new stealth accounts. I've had 3 accounts before, and never had this happen to me before, so not sure what to think. I'm at 6 five star reviews at this point, on a 96 or so sold items in the 30 days or less when the account was up and active. Status still shows suspended and no new messages from them. I'll update you if I hear anything new from them...
Thanks for the response I am also still waiting for their response. I haven't got suspended like you though. My items are all active. I am less than 30 days. With about 70 items in inventory. But only 4 sold with no feedback yet. My account is 100 on the amazon rating so I don't think they would have a reason for suspending me. I haven't done anything wrong. Crossing my fingers.
Reply With Quote
  #15  
Old 02-26-2015
Junior Member
 
Join Date: Jan 2015
Posts: 5
Thanks: 1
Thanked 0 Times in 0 Posts
Activity: 0%
Longevity: 36%
iTrader: (0)
Default Re: 30 Days old AMZ Stealth went under suspension?

Hi all,
I am about to start right at the beginning with my second stealth account. The first one got shut down because I had to change the deposit account, the account was in a friends name - she didn't want deposits into her account, amazon dropped £23.99 into her account. So I was asked to make sure it doesn't happen again (understandable as she is self employed), consequently the magnifying glass came out and bang I'm off.

So I want to do it in my name this time, I have an address, bank account, prepaid, telephone and PC all new and ready to go.

Problem is when I am asked to input passport or driving license. Any one know if I will lose the account after adding passport details, I have had an account in my name before so the passport has been used.

Cheers
Roy
Reply With Quote
  #16  
Old 02-26-2015
Senior Member
 
Join Date: Sep 2014
Posts: 2,301
Thanks: 989
Thanked 347 Times in 308 Posts
Activity: 0%
Longevity: 39%
iTrader: (0)
Default Re: 30 Days old AMZ Stealth went under suspension?

Quote:
Originally Posted by Roy silks View Post
Hi all,
I am about to start right at the beginning with my second stealth account. The first one got shut down because I had to change the deposit account, the account was in a friends name - she didn't want deposits into her account, amazon dropped £23.99 into her account. So I was asked to make sure it doesn't happen again (understandable as she is self employed), consequently the magnifying glass came out and bang I'm off.

So I want to do it in my name this time, I have an address, bank account, prepaid, telephone and PC all new and ready to go.

Problem is when I am asked to input passport or driving license. Any one know if I will lose the account after adding passport details, I have had an account in my name before so the passport has been used.

Cheers
Roy
Hi again Roy!,

You won't be able to create a new account in your real details as you have already used them on another account as you have stated, this account would simply be linked to that previous account. So you need to start all over again I'm afraid!, Amazon is there trickiest platform to sell on you know and to create 'stealth' or 'ghost' details for and that's why accounts for it cannot be acquired from this forum, if you were selling on eBay you would find more options available to you.
Reply With Quote
Reply



Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Withdrawal in 45 days after 14 day suspension Azabon UK PayPal Talk 4 03-01-2011 07:20 AM
Payment after 90 days suspension soonthenet Amazon 4 02-22-2010 02:21 PM
Keep getting MC169 Suspension these days guangxipku Subscriber Discussions 12 11-14-2009 06:52 AM
How the heck do you appeal a suspension these days? mine AU eBay Suspensions 4 08-11-2009 06:18 AM
Feedback manipulation - 30 days suspension happyfamily128 Introductions 5 03-27-2009 07:12 AM


Aspkin Group

All times are GMT -5. The time now is 07:22 AM.


Stop the guessing games and learn how you can quickly and easily get back on eBay today!
Read the best selling step-by-step eBay Suspension guide eBay Stealth!
Amazon Suspension? Read Amazon Ghost to get back on Amazon!
vBulletin® Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.
Ad Management by RedTyger
no new posts